08-01-2019

CCW Vegas 2019 - Avaya

Paul Lang, Head of Contact Center Marketing, Avaya, discussed the company’s Avaya IX (Intelligent Experience) Workspaces which use advanced desktop analytics across the entire customer journey to help improve agent productivity, customer responsiveness, and matching customers to the right agent both inbound and outbound. The conversation also covered Avaya’s expanding AI solutions.

https://www.crmxchange.com/uploadedFiles/Columns/CRM_Columns/images/CCW%20Vegas%202019%20-%20Avaya.pdf

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