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CCW Vegas 2019 - Avaya

Paul Lang, Head of Contact Center Marketing, Avaya, discussed the company’s Avaya IX (Intelligent Experience) Workspaces which use advanced desktop analytics across the entire customer journey to help improve agent productivity, customer responsiveness, and matching customers to the right agent both inbound and outbound. The conversation also covered Avaya’s expanding AI solutions.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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