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INI SureConnect™ Callback Solution Now Rated “Avaya Compliant”

The Agent First and Caller First callback application is compatible with Avaya IX Contact Center solutions

TUALATIN, Ore. — Contact center solutions developer and integrator Interactive Northwest, Inc. (INI) today announced that the newest release of its INI SureConnect callback product is compliant with key Avaya IX Contact Center solutions from Avaya, a global leader in solutions that enhance and simplify communications and collaboration.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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