Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
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Help your contact center run smoothly, no matter where your employees are.
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Digital transformation is helping improve customer service and is speeding up the pace of new product/service launches and revenue growth, says a study by Avaya, which markets unified communication solutions. ‘Digital Transformation: The Key to Getting it Right’ says that over 85 percent of enterprises in India feel that the digital transformation initiatives is immensely helping in better customer service followed by accelerating the pace of new product/service introduction and revenue growth. The survey examined various aspects of technology adoption. More than 90 percent of respondents believe that communication tools and technologies are extremely important to the transformation process to better communication among customers, employees and between customer and employee. (The Hindu Business Line).
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.