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The US-based communications technology company Avay said that it would introduce end-to-end Contact Center-as-a-Service (CCaaS) solutions in India by July 2018, as a part of its strategical focus on Asia’s Business Process Outsourcing (BPO) industry.
“Avaya is introducing end-to-end CCaaS solutions for the Asia-Pacific market, with the first offerings available in India and the Philippines in July 2018, followed by the rest of APAC by December 2018,” the company said in a statement.( Economic Times.)
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.