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Cairo, Egypt – July 17, 2019 – In the opening sessions of Accessible Africa Week, where Africa’s leaders are meeting to address the challenges faced by people with special needs, Avaya stated its position that ‘accessibility by design’ is the key to driving greater inclusivity, and showcased its range of communications solutions that reflect this approach.
The conference, taking place in Cairo from July 14 to 18 and organized by Egypt’s Ministry of Communications and Information Technology, hopes to create plans that use technology to expand the capabilities of those living with disabilities in Africa.
"Our goal is to support people with special needs, promote the understanding of disability issues, and ensure that all people can enjoy their rights as easily as able-bodied citizens. Through this event, and partnerships with global technology leaders like Avaya, we hope to drive inclusive, equitable development, as part of the 2030 agenda for sustainable development,” said Dr Abeer Shakweer, Advisor for Social Responsibility and Services to the Minister of Communications and Information Technology.
Plans include the creation of a new contact center for people with special needs, providing an intermediary for those with hearing and speech impairments in emergency situations.
“This represents a key milestone in providing Egyptian citizens with equal access to emergency services, and is an example of the forward-thinking in equality that is required to drive a more inclusive society,” said Ahmed Fayed, Country Manager – Egypt & Libya, Avaya.
“Our position is that any project – whether it’s a new building, development or service – should have accessibility as a priority from the design phase. Only once we begin to think of the needs of that segment of society, from conception, will we deliver true equality of experience for all.”
According to Egypt’s Central Agency for Public Mobilization and Statistics, 10.67% of people over five years old live with some sort of special need, and 2.61% of Egyptians live with a severe disability. Across Africa, these statistics mean that there are up to 80 million people living with some sort of special needs challenge.
Avaya’s vision for a more inclusive society addresses the challenges faced by those with hearing and speech impairments, who make up a group of 7.5 million in Egypt alone, the United Nations estimates.
At Accessible Africa Week, Fayed provided references on how Avaya’s technologies can be deployed to address this group’s needs. He referenced the company’s work with a number of international organizations which have deployed solutions to make citizen services accessible for those with hearing and speech difficulties.
These solutions employ market-leading video-conferencing and state-of-the-art collaboration solutions to enable multi-link video-calling between citizens, sign language interpreters and public safety officials. This greatly helps to improve speech and hearing-impaired citizens’ ability to communicate with those around them, as well as with emergency services providers.
“Enabling inclusivity isn’t just a moral obligation amongst government and technology leaders; it’s also an economic one. The cost of special needs exclusion across OECD countries is an estimated 7% of GDP, and $1 trillion in individual disposable income is currently being squandered on costs related to exclusion,” said Fayed.
“With our extensive experience in building solutions that address the challenges of those with special challenges – particularly in the emergency services sphere – we’re actively providing the tools that governments need to create more inclusive societies. And we’re delighted to be sharing our knowledge with the leaders of Egypt and Africa.”
Notes to the editor:
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Tom Paye
PR manager – MEA & Turkey, Avaya
+971 50 922 0642
tpaye@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
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This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom