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Italy’s Arma dei Carabinieri Awarded for Advanced UC Project Completed with Avaya

Dubai, United Arab Emirates – 2019 - Avaya Holdings Corp. (NYSE: AVYA) has awarded the Arma dei Carabinieri, the national gendarmerie of Italy, with an Avaya International Award for Innovation in Government and Defense.

The award certifies excellence in innovation for projects implemented by public administrations and institutions responsible for the management of public order and defense. It was presented in Dubai to General Vincenzo Galli, Vice Capo Reparto Telematica, Arma dei Carabinieri, during Avaya ENGAGE®,  Dubai, the annual event that brings Avaya customers and partners together to discover the future of communications experience and its impact on digital transformation.

The Unified Communications and Collaboration (UCC) project that earned Arma dei Carabinieri its award initially connects over 12,000 users operating across five administrative regions - and provides for nationwide extension. The solution is based on Avaya IXTM Workplace, a suite of advanced collaboration services, and provides operational benefits that confirm the organization’s communication systems as a strategic asset to that helps guarantee the security of citizens.

Massimo Palermo, Country Manager – Italy, Avaya, said: “We are proud to work on and continue to support important projects for the Arma dei Carabinieri, a fundamental institution for the order and security of our country and a prestigious customer which has been able to take full advantage of the opportunities offered by VoIP technology. With Arma dei Carabinieri, Avaya has a long-term trust relationship which started with 112 NUE for the management of emergency calls to operational centers. Arma dei Carabinieri has always paid much attention to the strategic aspect of communication technologies in security and protection operations within Italy, and the investments in this project further confirm this commitment.”

General Vincenzo Galli, Vice Capo Reparto Telematica del Comando Generale, Arma dei Carabinieri, added: "Arma dei Carabinieri is particularly honoured to receive this prestigious award, as the design system, deployed on a large scale and in a very short time, represents the solidification of the tight collaboration between the industry and our institution. The efforts made have been focused to find a custom solution, tailored to the specific needs of our organization and they are characterized by an openness that allows us to create value-added services. The collaborative audio, video, and engineered web platform ensures operational readiness and flexibility in communications between departments, as well as in interaction with citizens. And it helps us protect public order and security, which is the essence of our institutional mission.”

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win - by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration - in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at

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Tom Paye

PR manager – MEA & Turkey, Avaya

+971 50 922 0642


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