Industry Recognition

Overview

Avaya products and solutions garner recognition from widely respected industry organizations and analysts. Discover what they say about us.

Avaya has received awards and recognition from leading industry analyst firms around the world. The company’s market-leading solutions have been recognized in the areas of customer experience management, networking, and unified communications and collaboration. Avaya is committed to working closely with the industry analyst community to ensure they are well informed on every aspect of the company so that they can better guide the end user community on buying decisions. Click on the links below to see what your favorite industry analysts are saying about Avaya.

Industry Recognition
Frost & Sullivan 2017 Market Leadership Award for Contact Center Systems in North America

Avaya receives the Frost & Sullivan 2017 Market Leadership Award for Contact Center Systems in North America.

05 Dec 2017

Avaya receives the Frost & Sullivan 2017 Market Leadership Award for Contact Center Systems in North America.

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Zang Receives a 2017 INTERNET TELEPHONY Hosted VoIP Excellence

Zang Receives a 2017 INTERNET TELEPHONY Hosted VoIP Excellence Award

21 Sep 2017

 Zang, an Avaya company, is pleased to announce that it has been named a 2017 INTERNET TELEPHONY Hosted VoIP Excellence Award winner for innovation in IP communications.

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Avaya Receives 2017 North American Customer Value Leadership Award in Contact Routing from Frost & Sullivan

Avaya Receives 2017 North American Customer Value Leadership Award in Contact Routing from Frost & Sullivan

22 Aug 2017

Avaya is proud to announce that it has received the 2017 North American Customer Value Leadership Award in Contact Routing from industry analyst firm Frost & Sullivan. This award, the result of an extensive evaluation against a number of benchmarking criteria, represents Avaya’s leadership and innovation as a supplier of contact center routing technologies through its Customer Engagement portfolio.

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Zang Receives the Frost & Sullivan 2017 New Product Innovation Award - in the North American Communications Platforms As a Service category

20 Jul 2017

Zang, an Avaya company, is pleased to be recognized by Frost & Sullivan as a New Product Innovation Leader in the North American cloud-based communications market. Currently, Zang is enabling enterprises to embed rich communications capabilities – such as voice and text – in apps, helping them create greater efficiencies in customer/employee communications and business processes. After researching a wide range of markets across multiple sectors and geographies, Frost & Sullivan’s global team of analysts and consultants recognized Zang for bringing a new level of innovation to the enterprise cloud space.

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Avaya Received the Frost and Sullivan Product Line Strategy Leadership Award Latin America 2017 - in the Enterprise Communications Platforms & Endpoints category

12 May 2017

With the launch of Equinox, Vantage, and Breeze Client SDK, Avaya is positioning itself to succeed in the digital era. Its vision of a smart world where engagement across devices and software is always secure, always in context, and always user defined seems to be accurate and aligned with latest market transitions. As the way employees collaborate in their business has profoundly changed, Avaya’s UCC portfolio update seems to embrace it, and brings best-of-breed tools for the new era of enterprise collaboration. Based on this improved overall performance, Avaya has earned Frost & Sullivan’s 2017 Latin America Product Line Strategy Award.

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Avaya Is Named a 2017 Gold Edison Award Winner

26 Apr 2017

The Edison Awards, celebrating 30 years of honoring the best in innovation and excellence in the development of new products and services, announced today that Avaya was voted a Gold Winner for innovation in the category of Cyber Security at the April 20th event at The Capitale in New York City.

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Avaya Receives 2017 Unified Communications Product of the Year Award

12 Apr 2017

Avaya announced that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Avaya IP Office Contact Center as a 2017 Unified Communications Product of the Year Award winner.

 The Avaya IP Office Contact Center extends world-class innovation in contact centers to small and midsize businesses, delivering the simplicity and value they require. Optimized for use with Avaya IP Office software, and leveraging real-time customer service scenarios, the solution enables blended multichannel capabilities in English, Spanish, French, German, and Italian to enhance and expand customer communications with minimal customization and configuration.

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Avaya Honored for Delivering ‘World-Class’ Customer Service

14 Mar 2017

Avaya announced that it has received the NorthFace ScoreBoard Award™ from Omega Management Group Corp in recognition of achieving excellence in customer service and support in 2016.  Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year.

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Avaya Receives 2016 HealthTechZone Telehealth Award

Avaya Receives 2016 HealthTechZone Telehealth Award

13 Mar 2017

Avaya Surge™ (formerly SDN FX Healthcare) received a 2016 Telehealth Award from HealthTechZone.com, a leading healthcare technology news source. With rapid changes in technology affecting the healthcare industry and increasing risk of security breaches, Avaya Surge™ secures, automates and learns to significantly reduce complexity and cost, while dramatically improving the process of tightly securing and managing thousands of devices.

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Avaya Named a 2016 SDN Product of the Year Award Winner by INTERNET TELEPHONY

Avaya Named a 2016 SDN Product of the Year Award Winner by INTERNET TELEPHONY

24 Jan 2017

TMC, a global integrated media company, named Avaya Surge™ (formerly SDN FX Healthcare) a 2016 SDN Product of the Year Award winner, presented by TMC’s INTERNET TELEPHONY magazine. The solution helps rapidly deliver new innovation, achieve greater efficiency, lower costs and strategically focuses IT resources.

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Avaya Engagement Designer Selected as a Finalist in BPM Awards 2016

Avaya Engagement Designer Selected as a Finalist in BPM Awards 2016

06 Dec 2016

Avaya announced that the company’s Engagement Designer solution was named as a finalist for the 2016 BPM awards. The WfMC Global awards for Excellence in BPM and Workflow recognize organizations that have excelled in implementing innovative business process solutions to meet strategic business objectives.

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Avaya Selected as a Finalist in the 2016 Fierce Innovation Awards: Healthcare Edition 2016

Avaya Selected as a Finalist in the 2016 Fierce Innovation Awards: Healthcare Edition 2016

10 Oct 2016

Avaya is a finalist in this year’s Fierce Innovation Awards: Healthcare Edition 2016, an awards program from the publisher of FierceHealthcare, FierceHealthIT, and FierceHealthPayer. Avaya was recognized as a finalist in the category of Privacy and Cybersecurity Solutions.

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Avaya Receives 2016 CUSTOMER Contact Center Technology Award

Avaya Receives 2016 CUSTOMER Contact Center Technology Award

03 Oct 2016

Avaya Workforce Optimization Select honored for improving customer service technology and improving the customer experience. This 11th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraces technology as a key tool for customer service excellence.

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Avaya Wins 2016 Technology Awards for “Best Business Communication Technology Company”

Avaya Wins 2016 Technology Awards for “Best Business Communication Technology Company”

28 Sep 2016

Avaya wins two awards for its Customer Engagement Solutions and for Customer & Network Security Implementation. The awards include Best Business Communication Technology Company & Recognized Leaders in Customer Engagement Solutions and Best for Customer & Network Security Implementation

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Communications Solutions 2016 Product of the Year

Avaya Breeze and Zang Named Communications Solutions of the Year by TMCnet

17 Aug 2016

Avaya Breeze and Zang were both recognized in TMCnet’s annual Communications Products of the Year Awards for exceptional innovation.

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Industry Recognition - IDC

Avaya Named a Major Player in IDC MarketScape for Worldwide Enterprise Videoconferencing Equipment

18 Jul 2016

Avaya has been named a “Major Player” in the IDC MarketScape Worldwide Enterprise Videoconferencing Equipment Vendor Assessment. The report indicates an upswing in the purchase of videoconferencing equipment for 2015.

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Industry Recognition-PWC

Avaya Once Again Ranks Among Global Top 100 Software Companies

28 Jun 2016

Avaya once again ranks among Global Top 100 Software Companies in a report by PricewaterhouseCoopers (PwC). The list is based on software revenues and includes SaaS revenues for Top 50 companies. The report reveals companies that are taking advantage of changing technology and offering cutting-edge, software revenue.

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CRN’s 2016 Partner Program Guide

Avaya Receives 5-Star Rating in CRN’s 2016 Partner Program Guide for the Seventh Consecutive Year

18 Apr 2016

Avaya has been given a 5-Star rating in CRN’s 2016 Partner Program Guide. CRN is a brand of the Channel Company and this annual guide is the definitive listing of the IT channel. The 5-Star Partner Program Guide rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel companies.

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Avaya receives Omega’s prestigious NorthFace ScoreBoard Award for the third consecutive year

18 Feb 2016

Avaya once again received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2015

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Avaya Recognized by TSIA for Achieving Operational Best Practice Certification

01 Feb 2016

Avaya achieved the TSIA Rated Outstanding, Assisted Support North America Certification as part of TSIA’s Operational Best Practices certification program.
 

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