Industry Recognition

Avaya receives the Frost & Sullivan 2017 Market Leadership Award for Contact Center Systems in North America Award

5 Dec 2017 - Avaya receives the Frost & Sullivan 2017 Market Leadership Award for Contact Center Systems in North America.

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Zang Receives a 2017 INTERNET TELEPHONY Hosted VoIP Excellence Award

21 Sep 2017 -  Zang, an Avaya company, is pleased to announce that it has been named a 2017 INTERNET TELEPHONY Hosted VoIP Excellence Award winner for innovation in IP communications.

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Avaya Receives 2017 North American Customer Value Leadership Award in Contact Routing from Frost & Sullivan

22 Aug 2017 - Avaya is proud to announce that it has received the 2017 North American Customer Value Leadership Award in Contact Routing from industry analyst firm Frost & Sullivan. This award, the result of an extensive evaluation against a number of benchmarking criteria, represents Avaya’s leadership and innovation as a supplier of contact center routing technologies through its Customer Engagement portfolio.

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Zang Receives the Frost & Sullivan 2017 New Product Innovation Award - in the North American Communications Platforms As a Service category

20 Jul 2017 - Zang, an Avaya company, is pleased to be recognized by Frost & Sullivan as a New Product Innovation Leader in the North American cloud-based communications market. Currently, Zang is enabling enterprises to embed rich communications capabilities – such as voice and text – in apps, helping them create greater efficiencies in customer/employee communications and business processes. After researching a wide range of markets across multiple sectors and geographies, Frost & Sullivan’s global team of analysts and consultants recognized Zang for bringing a new level of innovation to the enterprise cloud space.

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Avaya Received the Frost and Sullivan Product Line Strategy Leadership Award Latin America 2017 - in the Enterprise Communications Platforms & Endpoints category

12 May 2017 - With the launch of Equinox, Vantage, and Breeze Client SDK, Avaya is positioning itself to succeed in the digital era. Its vision of a smart world where engagement across devices and software is always secure, always in context, and always user defined seems to be accurate and aligned with latest market transitions. As the way employees collaborate in their business has profoundly changed, Avaya’s UCC portfolio update seems to embrace it, and brings best-of-breed tools for the new era of enterprise collaboration. Based on this improved overall performance, Avaya has earned Frost & Sullivan’s 2017 Latin America Product Line Strategy Award.

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Avaya Is Named a 2017 Gold Edison Award Winner

26 Apr 2017 - The Edison Awards, celebrating 30 years of honoring the best in innovation and excellence in the development of new products and services, announced today that Avaya was voted a Gold Winner for innovation in the category of Cyber Security at the April 20th event at The Capitale in New York City.

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Avaya Receives 2017 Unified Communications Product of the Year Award

12 Apr 2017 - Avaya announced that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Avaya IP Office Contact Center as a 2017 Unified Communications Product of the Year Award winner. The Avaya IP Office Contact Center extends world-class innovation in contact centers to small and midsize businesses, delivering the simplicity and value they require. Optimized for use with Avaya IP Office software, and leveraging real-time customer service scenarios, the solution enables blended multichannel capabilities in English, Spanish, French, German, and Italian to enhance and expand customer communications with minimal customization and configuration.

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Avaya Honored for Delivering ‘World-Class’ Customer Service

14 Mar 2017 - Avaya announced that it has received the NorthFace ScoreBoard Award™ from Omega Management Group Corp in recognition of achieving excellence in customer service and support in 2016.  Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year.

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Avaya Receives 2016 HealthTechZone Telehealth Award

13 Mar 2017 - Avaya Surge™ (formerly SDN FX Healthcare) received a 2016 Telehealth Award from HealthTechZone.com, a leading healthcare technology news source. With rapid changes in technology affecting the healthcare industry and increasing risk of security breaches, Avaya Surge™ secures, automates and learns to significantly reduce complexity and cost, while dramatically improving the process of tightly securing and managing thousands of devices.

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Avaya Named a 2016 SDN Product of the Year Award Winner by INTERNET TELEPHONY

24 Jan 2017 - TMC, a global integrated media company, named Avaya Surge™ (formerly SDN FX Healthcare) a 2016 SDN Product of the Year Award winner, presented by TMC’s INTERNET TELEPHONY magazine. The solution helps rapidly deliver new innovation, achieve greater efficiency, lower costs and strategically focuses IT resources.

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Avaya Engagement Designer Selected as a Finalist in BPM Awards 2016

6 Dec 2016 - Avaya announced that the company’s Engagement Designer solution was named as a finalist for the 2016 BPM awards. The WfMC Global awards for Excellence in BPM and Workflow recognize organizations that have excelled in implementing innovative business process solutions to meet strategic business objectives.

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Avaya Selected as a Finalist in the 2016 Fierce Innovation Awards: Healthcare Edition 2016

10 Oct 2016 - Avaya is a finalist in this year’s Fierce Innovation Awards: Healthcare Edition 2016, an awards program from the publisher of FierceHealthcare, FierceHealthIT, and FierceHealthPayer. Avaya was recognized as a finalist in the category of Privacy and Cybersecurity Solutions.

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Avaya Receives 2016 CUSTOMER Contact Center Technology Award

3 Oct 2016 - Avaya Workforce Optimization Select honored for improving customer service technology and improving the customer experience. This 11th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraces technology as a key tool for customer service excellence.

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Avaya Wins 2016 Technology Awards for “Best Business Communication Technology Company”

28 Sep 2016 - Avaya wins two awards for its Customer Engagement Solutions and for Customer & Network Security Implementation. The awards include Best Business Communication Technology Company & Recognized Leaders in Customer Engagement Solutions and Best for Customer & Network Security Implementation

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Avaya Breeze and Zang Named Communications Solutions of the Year by TMCnet

17 Aug 2016 - Avaya Breeze and Zang were both recognized in TMCnet’s annual Communications Products of the Year Awards for exceptional innovation.

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Avaya Named a Major Player in IDC MarketScape for Worldwide Enterprise Videoconferencing Equipment

18 Jul 2016 - Avaya has been named a “Major Player” in the IDC MarketScape Worldwide Enterprise Videoconferencing Equipment Vendor Assessment. The report indicates an upswing in the purchase of videoconferencing equipment for 2015.

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Avaya Once Again Ranks Among Global Top 100 Software Companies

28 Jun 2016 - Avaya once again ranks among Global Top 100 Software Companies in a report by PricewaterhouseCoopers (PwC). The list is based on software revenues and includes SaaS revenues for Top 50 companies. The report reveals companies that are taking advantage of changing technology and offering cutting-edge, software revenue.

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