Industry Recognition

Gartner Names Avaya as a Leader in UC Magic Quadrant for 2018

30 Jul 2018 – Avaya has been named by Gartner as a Leader in the 2018 Magic Quadrant for Unified Communications, Worldwide report. The report recognizes organizations who are industry leaders in implementation of UC solutions based on an extensive process. This is the ninth time Avaya has been recognized in the UC Magic Quadrant by Gartner. Avaya saw the most improvement over 2017 results for the 8 vendors evaluated.

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NPG Gold Winner for Best Products and Services in Business Intelligence and Analytics

25 June 2018 – Avaya has been named a winner for Best Products and Services in Business Intelligence and Analytics at the 13th Annual IT World Awards. The award recognizes Avaya’s Customer Happiness Index and Behavior Pattern Analytics, which collects and analyzes customer interaction data from multiple sources in real time.

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Avaya Named a Leader in Contact Center Infrastructure by Gartner

22 May 2018 – Gartner recently named Avaya as a Leader in their 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide. This marks the 17th time Avaya has been given this honor. Companies that appear as Leaders in the Gartner Magic Quadrant are those that execute their current vision and are well-prepared for tomorrow. Avaya continues to advance our strong Contact Center portfolio as we adapt our solutions to the cloud.

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Avaya Receives NorthFace Scoreboard Award for the Fifth Time

1 May 2018 – Avaya has again been named a NorthFace Scoreboard winner. The award evaluates companies for their customer satisfaction as rated by the customers themselves. As a five-time winner, Avaya is honored that the value we place on customer satisfaction and loyalty continues to be recognized and rewarded.

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Avaya Customer Happiness index and Behavior Pattern Analytics Earns 2018 Gold Edison Award

12 Apr 2018 – The Edison Awards, which honors the world’s top innovation leaders, has named Avaya a Gold winner for the second year in a row. Avaya’s Happiness Index and Behavior Pattern Analytics was recognized for its ability to help businesses identify industry-wide behaviors and compare their performance with peers without sacrificing competitiveness.

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CRN gives Avaya Edge Partner Program a 5-Star Rating for 2018

2 Apr 2018 – Avaya has received a 5-Star Rating from The Channel Co. in CRN’s 2018 Partner Program Guide for the ninth consecutive year. These elite programs are selected after weighing a variety of factors from investments in program offerings to education and support. This recognition exemplifies Avaya’s commitment to our partner community, and we continue to strengthen our programs, tools, and support systems to help partners win in the market.

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Avaya Listed as One to Watch for Contact Center by CRM

1 Apr 2018 – CRM announced Avaya as One to Watch for its CRM Service Leaders: Contact Center Infrastructure Awards. Avaya was described as having great promise, and has made major strides in the past six months.

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CRM Lists Avaya as One to Watch for Interactive Voice Response

1 Apr 2018 – Avaya was listed as One to Watch by CRM for Interactive Voice Response. Avaya acquired Spoken Communications in March 2018 to apply voice analytics to Contact Center solutions, enabling customers to connect with the right agents faster and with the right context.

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Avaya Receives Channel Influencer Award from Channel Partners and Channel Futures

8 Jan 2018 – Channel Partners and Channel Futures have named Avaya as a winner of the industry’s first Channel Influencer Awards. The award recognizes people, technologies, trends, and organizations that are shaping their channel in 2018. Avaya has launched several products, solutions and programs that extend opportunities for growth and collaboration, particularly in the Cloud.

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Avaya receives the Frost & Sullivan 2017 Market Leadership Award for Contact Center Systems in North America Award

5 Dec 2017 - Avaya receives the Frost & Sullivan 2017 Market Leadership Award for Contact Center Systems in North America.

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Zang Receives a 2017 INTERNET TELEPHONY Hosted VoIP Excellence Award

21 Sep 2017 -  Zang, an Avaya company, is pleased to announce that it has been named a 2017 INTERNET TELEPHONY Hosted VoIP Excellence Award winner for innovation in IP communications.

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Avaya Receives 2017 North American Customer Value Leadership Award in Contact Routing from Frost & Sullivan

22 Aug 2017 - Avaya is proud to announce that it has received the 2017 North American Customer Value Leadership Award in Contact Routing from industry analyst firm Frost & Sullivan. This award, the result of an extensive evaluation against a number of benchmarking criteria, represents Avaya’s leadership and innovation as a supplier of contact center routing technologies through its Customer Engagement portfolio.

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Avaya Rated a Leader for Worldwide Unified Communications and Collaboration Vendor Assessment

10 Aug 2017 – IDC has named Avaya as a leader in their MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment for 2017. Avaya was one of 11 vendors evaluated for their capabilities and strategies. Avaya has advanced its UC and Collaboration portfolios over the last year, and continues to offer flexibility to enable companies to adopt new capabilities that support more comprehensive digital strategies.

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Zang Receives the Frost & Sullivan 2017 New Product Innovation Award - in the North American Communications Platforms As a Service category

20 Jul 2017 - Zang, an Avaya company, is pleased to be recognized by Frost & Sullivan as a New Product Innovation Leader in the North American cloud-based communications market. Currently, Zang is enabling enterprises to embed rich communications capabilities – such as voice and text – in apps, helping them create greater efficiencies in customer/employee communications and business processes. After researching a wide range of markets across multiple sectors and geographies, Frost & Sullivan’s global team of analysts and consultants recognized Zang for bringing a new level of innovation to the enterprise cloud space.

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Avaya Equinox Recognized for Exceptional Innovation by TMC

19 Jul 2017 – Avaya Equinox has received a Communications Solutions Product of the Year Award from TMC. Avaya Equinox allows customers, partners, and colleagues to communicate through various channels including video calling and IM, and enables collaboration via screen and application sharing. Avaya is honored to have our Unified Communications applications awarded for their innovation as we continue to provide industry-leading solutions.

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Avaya Received the Frost & Sullivan Product Line Strategy Leadership Award Latin America 2017 - in the Enterprise Communications Platforms & Endpoints category

12 May 2017 - With the launch of Equinox, Vantage, and Breeze Client SDK, Avaya is positioning itself to succeed in the digital era. Its vision of a smart world where engagement across devices and software is always secure, always in context, and always user defined seems to be accurate and aligned with latest market transitions. As the way employees collaborate in their business has profoundly changed, Avaya’s UCC portfolio update seems to embrace it, and brings best-of-breed tools for the new era of enterprise collaboration. Based on this improved overall performance, Avaya has earned Frost & Sullivan’s 2017 Latin America Product Line Strategy Award.

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Avaya Receives 2017 Unified Communications Product of the Year Award

12 Apr 2017 - Avaya announced that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Avaya IP Office Contact Center as a 2017 Unified Communications Product of the Year Award winner. The Avaya IP Office Contact Center extends world-class innovation in contact centers to small and midsize businesses, delivering the simplicity and value they require. Optimized for use with Avaya IP Office software, and leveraging real-time customer service scenarios, the solution enables blended multichannel capabilities in English, Spanish, French, German, and Italian to enhance and expand customer communications with minimal customization and configuration.

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