Call & Contact Centre Expo 2019

27 & 28 March | Excel, London

Free Event Tickets

Welcome to the leading call & contact centre event

Avaya is once again taking a key presence at this year's Call & Contact Centre Expo at the ExCeL, London, March 27th & 28th. The Avaya Village will feature a range of exciting and engaging demonstrations designed to showcase our latest solutions and technology. We will be joined in the village by a selection of our partners including 4Net Technologies, Connexus, eGain, Excell, G3 Comms, IP Integration, JT Global Enterprise, Maintel, Sabio and Verint.

We will show how conversational interfaces such as Amazon’s Alexa, real-time speech analytics, multi-lingual chat bots, contextual IVR services and other advanced technology can be used to deliver exceptional customer experiences and contact centre performance.

Avaya Speakers

Visit the Avaya sponsored Theatre Hall 21 to hear our speakers.

Gregg Widdowson

Gregg Widdowson

Gregg will be discussing how technologies such as Artificial Intelligence support the “Transformation from Contact Centre Agent to Customer Experience Superhero”.

Wednesday 27th, 13:15

Natalie Keightley

Natalie Keightley

Natalie will be presenting “Use Cases Shaping the Customer Centric Experience of Tomorrow”.

Thursday 28th, 11:45

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