The acquisition of Esna accelerated Avaya’s strategy for communications-enabled business applications by enabling single click access to unified communications capabilities from within cloud-based business applications, enabling effortless engagement among users.
The acquisition of ITNavigator bolstered Avaya’s cloud strategy and enhanced its Customer Engagement Solutions portfolio with new capabilities for interaction, experience and performance management that can support heterogeneous, private or hybrid cloud environments.
- Avaya gained rock-solid, industry-leading video conferencing technology with Radvision that made it possible for more workers to have access to easy to use, high-definition video from their desktop and mobile devices, as well as dedicated endpoints and room systems.
- Avaya Customer Engagement Solutions added a virtual agent to the Customer Engagement technologies mix with Conversive. An example of this capability is found with “Ava” the virtual agent for Avaya Support Services. Ava handles thousands of inquiries and automatically adds to her knowledge base based on incoming inquiries. She also does a neat hand-off to live agents when needed.
- Avaya acquired Konftel, enabling optimal performance in audio conferencing through its High Definition audio collaboration and desktop to conference room technologies.
- The increased use of open standards, applications and mobile devices for businesses necessitated a different approach to securing the enterprise. To accommodate these new trends, Avaya acquired Sipera for session border controller, edge control and security applications.
- The acquisition of Aurix brought real-time speech analytics to Avaya’s contact center and unified communications portfolios, enabling real-time identification, search and data mining of large volumes of audio and audio-visual material.
- The addition of Agile Software NZ Limited supported Avaya’s contact center business.
- With the acquisition of Nortel Enterprise Solutions in 2009, Avaya added global scale, resources and expertise. The combined technology portfolios, industry specific expertise, sales channels and customer bases, would help the company’s customers reduce costs, simplify operations and increase their business agility.
Avaya acquired Ubiquity Software Corporation in 2007. Its core software product was one of the leading software platforms for the development and delivery of SIP end-user applications. Ubiquity developed software for fixed and mobile communications service providers, systems integrators and independent software vendors. The company’s products had been developed to take advantage of the communications industry's migration toward all-IP networks.
Traverse Networks, a developer of enterprise mobility solutions for unified communications, became part of Avaya in 2006. The company brought server software and a user-friendly mobile handset interface. The combination enabled users to see and hear office voice mail through an email-like inbox on their mobile devices, providing streamlined access to messages and fast ways to respond.
Avaya acquired Nimcat Networks, a developer of embedded, peer-to-peer IP communications applications software. Nimcat's software was designed to be embedded within enterprise IP phones. Doing so eliminated additional hardware, simplifying installation and lowering start-up costs.
- The addition of RouteScience contributed adaptive networking software, monitored, assessed and automatically adjusted the network environments to optimize data traffic flow and enhance the performance of advanced applications.
- With the addition of Tenovis, a major European provider of enterprise communications systems and services in 2004, the company significantly enhanced Avaya's size and scale in Europe.
- When Spectel, a leader in audio conferencing solutions, became part of Avaya, its capabilities in conferencing, helped Avaya service the enterprise market with Spectel's on-premise and service provider conferencing solutions.
Avaya's purchase of a portion of VISTA Information Technologies Inc. enhanced Avaya Global Services' delivery of end-to-end design, implementation and management services for converged, multi-vendor networks and advanced multimedia contact centers.
- The company’s first acquisition, VPNet Technologies, Inc., brought virtual private network enhancements to Avaya’s data networking offers.
- Assets from Cyber IQ Systems added security and context-aware switching capabilities to the data networking portfolio.
- Quintus strengthened Avaya's presence in the customer relationship management market by enabling a broad, multi-vendor, multi-platform portfolio of software solutions.