Convert Your Temporary Remote Avaya Licenses to Long Term |
You’ve decided who’s home, who’s essential in the workplace, who’s back and forth. But how are you keeping collaboration and services going? It’s critical to ensure a team that’s spread apart is working like they’re together. And that customers are getting your best possible experience, elevated by technology and creativity. The latest in communications can change your culture, your journeys, your success. And we can help make that happen.
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Act quickly and effectively with automation and AI for contact identification, information collection, and communications.Learn More
Enable more professional call experiences with a smart auto attendant that answers and greets callers.Contact Us
Get unique response tracking and location-requesting capabilities with Avaya Cloud Notification Services.Contact Us
With in-person teaching greatly reduced, educators are depending on virtual classrooms. Avaya Spaces delivers an always on, easily scalable online classroom. Start your free 60-day trial now.Get Started
When COVID-19 struck, working with the best partners and solutions was key. The legacy is knowledge and confidence that 35,000 agents can be moved anywhere rapidly, while maintaining the same quality of customer service, uninterrupted.
As COVID-19 emerged, Humana saw the need to engage proactively with its members, handle major increases in contact center inquiries, and at the same time keep its employees safe by adapting to remote work. Almost immediately, 21,000 Avaya remote agent licenses and 7,000 Avaya headsets had the staff working from home and delivering the exceptional customer experience Humana is recognized for.
The pandemic revealed the essentialness of rapidly scalable services—going up to support a five-times increase in calls, and down as the crisis subsides. Avaya Spaces and our contact center agent desktop solutions were up and ready as 10,000 employees switched from brick and mortar to virtual offices.
With specialist doctors unable to consult in person, Wellmedic in Mexico ramped up a telemedicine service and moved its call center to operate remotely. The result: continuing service for 60% of clients plus support for triple the usual number of patients.
When the pandemic was declared, the premise-based Manitoba Health Links Hotline was inundated with thousands of anxious callers. Customer frustration rose as they received fast busy signals. In just days, Avaya contact center solutions and an Avaya CPaaS IVR began serving and routing callers, connecting them to live agents as needed.