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1 Avaya Research

 

 

 

 

 

 

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4 Avaya Research

 

 

 

 

 

 

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6 Gartner

 

 

 

 

 

 

7 Avaya Research

 

 

 

 

 

 

8 Avaya Customer Data

 

 

 

 

 

 

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32 Gartner

 

 

 

 

 

 

33 Enterprise Strategy Group, 2017

 

 

 

 

 

 

34 Avaya Research

 

 

 

 

 

 

35 Avaya Research

 

 

 

 

 

 

36 CTIA Wireless Snapshot 2017 and the National Health Interview Survey, January–June 2017

 

 

 

 

 

 

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38 Avaya Research

 

 

 

 

 

 

39 2017 Global Customer Experience Benchmarking Report – FINAL

 

 

 

 

 

 

40 https://www.forbes.com/sites/oracle/2016/01/28/the-customer-experience-imperative-how-to-justify-the-investment/#61a243ecad5e

 

 

 

 

 

 

41 Avaya/IDC DX Report

 

 

 

 

 

 

42 Avaya/IDC DX Report

 

 

 

 

 

 

43 2017 CCW Executive Report

 

 

 

 

 

 

44 Avaya CX study, 2018

 

 

 

 

 

 

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48 Avanade and Sitecore, “Customer Experience and Your Bottom Line,” 2017

 

 

 

 

 

 

49 Forrester

 

 

 

 

 

 

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52 Frost and Sullivan, Growth Opportunities for Video Conferencing in Huddle Rooms, Global, Forecast to 2022

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