Sources

 

 

 

 

 

 

¹ Avaya Research

 

 

 

 

 

 

² Avaya Research

 

 

 

 

 

 

³ Avaya Research

 

 

 

 

 

 

⁴ Avaya Research

 

 

 

 

 

 

⁵ Gartner

 

 

 

 

 

 

⁶ Gartner

 

 

 

 

 

 

⁷ Avaya Research

 

 

 

 

 

 

⁸ Avaya Customer Data

 

 

 

 

 

 

⁹ Avaya Customer Data

 

 

 

 

 

 

¹⁰ Avaya Customer Data

 

 

 

 

 

 

¹¹ Avaya Human Resources

 

 

 

 

 

 

¹² Avaya Human Resources

 

 

 

 

 

 

¹³ Avaya Customer Data

 

 

 

 

 

 

¹⁴ Avaya Customer Data

 

 

 

 

 

 

¹⁵ Avaya Customer Data

 

 

 

 

 

 

¹⁶ Avaya Customer Data

 

 

 

 

 

 

¹⁷ Avaya Research

 

 

 

 

 

 

¹⁸ Avaya Research

 

 

 

 

 

 

¹⁹ Avaya Customer Data

 

 

 

 

 

 

²⁰ Avaya Customer Data

 

 

 

 

 

 

²¹ Avaya Customer Data

 

 

 

 

 

 

²² Avaya Customer Data

 

 

 

 

 

 

²³ Avaya Customer Data

 

 

 

 

 

 

²⁴ Avaya Customer Data

 

 

 

 

 

 

²⁵ Avaya Customer Data

 

 

 

 

 

 

²⁶ Avaya Customer Data

 

 

 

 

 

 

²⁷ Avaya Customer Data

 

 

 

 

 

 

²⁸ Avaya Customer Data

 

 

 

 

 

 

²⁹ Avaya Customer Data

 

 

 

 

 

 

³⁰ Avaya Customer Data

 

 

 

 

 

 

 

³¹ Avaya Customer Data

 

 

 

 

 

 

³² Gartner

 

 

 

 

 

 

³³ Enterprise Strategy Group, 2017

 

 

 

 

 

 

³⁴ Avaya Research

 

 

 

 

 

 

³⁵ Avaya Research

 

 

 

 

 

 

³⁶ CTIA Wireless Snapshot 2017 and the National Health Interview Survey, January–June 2017

 

 

 

 

 

 

³⁷ Dimension Data 2017 Global Customer Experience Benchmarking Report – FINAL

 

 

 

 

 

 

³⁸ Avaya Research

 

 

 

 

 

 

³⁹ 2017 Global Customer Experience Benchmarking Report – FINAL

 

 

 

 

 

 

⁴⁰ https://www.forbes.com/sites/oracle/2016/01/28/the-customer-experience-imperative-how-to-justify-the-investment/#61a243ecad5e

 

 

 

 

 

 

⁴¹ Avaya/IDC DX Report

 

 

 

 

 

 

⁴² Avaya/IDC DX Report

 

 

 

 

 

 

⁴³ 2017 CCW Executive Report

 

 

 

 

 

 

⁴⁴ Avaya CX study, 2018

 

 

 

 

 

 

⁴⁵ Avaya Research

 

 

 

 

 

 

⁴⁶ Gartner

 

 

 

 

 

 

⁴⁷ Avaya/IDC DX Report

 

 

 

 

 

 

⁴⁸ Avanade and Sitecore, “Customer Experience and Your Bottom Line,” 2017

 

 

 

 

 

 

⁴⁹ Forrester

 

 

 

 

 

 

⁵⁰ Forbes 2017 State of Cloud Adoption and Security

 

 

 

 

 

 

⁵¹ Cloud Computing Trends: 2017 State of the Cloud Survey – Right Scale

 

 

 

 

 

 

⁵² Frost and Sullivan, Growth Opportunities for Video Conferencing in Huddle Rooms, Global, Forecast to 2022