1 Avaya Research
2 Avaya Research
3 Avaya Research
4 Avaya Research
5 Gartner
6 Gartner
7 Avaya Research
8 Avaya Customer Data
9 Avaya Customer Data
10 Avaya Customer Data
11 Avaya Human Resources
12 Avaya Human Resources
13 Avaya Customer Data
14 Avaya Customer Data
15 Avaya Customer Data
16 Avaya Customer Data
17 Avaya Research
18 Avaya Research
19 Avaya Customer Data
20 Avaya Customer Data
21 Avaya Customer Data
22 Avaya Customer Data
23 Avaya Customer Data
24 Avaya Customer Data
25 Avaya Customer Data
26 Avaya Customer Data
27 Avaya Customer Data
28 Avaya Customer Data
29 Avaya Customer Data
30 Avaya Customer Data
31 Avaya Customer Data
32 Gartner
33 Enterprise Strategy Group, 2017
34 Avaya Research
35 Avaya Research
36 CTIA Wireless Snapshot 2017 and the National Health Interview Survey, January–June 2017
37 Dimension Data 2017 Global Customer Experience Benchmarking Report – FINAL
38 Avaya Research
39 2017 Global Customer Experience Benchmarking Report – FINAL
40 https://www.forbes.com/sites/oracle/2016/01/28/the-customer-experience-imperative-how-to-justify-the-investment/#61a243ecad5e
41 Avaya/IDC DX Report
42 Avaya/IDC DX Report
43 2017 CCW Executive Report
44 Avaya CX study, 2018
45 Avaya Research
46 Gartner
47 Avaya/IDC DX Report
48 Avanade and Sitecore, “Customer Experience and Your Bottom Line,” 2017
49 Forrester
50 Forbes 2017 State of Cloud Adoption and Security
51 Cloud Computing Trends: 2017 State of the Cloud Survey – Right Scale
52 Frost and Sullivan, Growth Opportunities for Video Conferencing in Huddle Rooms, Global, Forecast to 2022