Sources

¹ Avaya Research

² Avaya Research

³ Avaya Research

⁴ Avaya Research

⁵ Gartner

⁶ Gartner

⁷ Avaya Research

⁸ Avaya Customer Data

⁹ Avaya Customer Data

¹⁰ Avaya Customer Data

¹¹ Avaya Human Resources

¹² Avaya Human Resources

¹³ Avaya Customer Data

¹⁴ Avaya Customer Data

¹⁵ Avaya Customer Data

¹⁶ Avaya Customer Data

¹⁷ Avaya Research

¹⁸ Avaya Research

¹⁹ Avaya Customer Data

²⁰ Avaya Customer Data

²¹ Avaya Customer Data

²² Avaya Customer Data

²³ Avaya Customer Data

²⁴ Avaya Customer Data

²⁵ Avaya Customer Data

²⁶ Avaya Customer Data

²⁷ Avaya Customer Data

²⁸ Avaya Customer Data

²⁹ Avaya Customer Data

³⁰ Avaya Customer Data

³¹ Avaya Customer Data

³² Gartner

³³ Enterprise Strategy Group, 2017

³⁴ Avaya Research

³⁵ Avaya Research

³⁶ CTIA Wireless Snapshot 2017 and the National Health Interview Survey, January–June 2017

³⁷ Dimension Data 2017 Global Customer Experience Benchmarking Report – FINAL

³⁸ Avaya Research

³⁹ 2017 Global Customer Experience Benchmarking Report – FINAL

⁴⁰ https://www.forbes.com/sites/oracle/2016/01/28/the-customer-experience-imperative-how-to-justify-the-investment/#61a243ecad5e

⁴¹ Avaya/IDC DX Report

⁴² Avaya/IDC DX Report

⁴³ 2017 CCW Executive Report

⁴⁴ Avaya CX study, 2018

⁴⁵ Avaya Research

⁴⁶ Gartner

⁴⁷ Avaya/IDC DX Report

⁴⁸ Avanade and Sitecore, “Customer Experience and Your Bottom Line,” 2017

⁴⁹ Forrester

⁵⁰ Forbes 2017 State of Cloud Adoption and Security

⁵¹ Cloud Computing Trends: 2017 State of the Cloud Survey – Right Scale

⁵² Frost and Sullivan, Growth Opportunities for Video Conferencing in Huddle Rooms, Global, Forecast to 2022