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2 Avaya Research
3 Avaya Research
4 Avaya Research
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6 Gartner
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9 Avaya Customer Data
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20 Avaya Customer Data
21 Avaya Customer Data
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32 Gartner
33 Enterprise Strategy Group, 2017
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37 Dimension Data 2017 Global Customer Experience Benchmarking Report – FINAL
38 Avaya Research
39 2017 Global Customer Experience Benchmarking Report – FINAL
40 https://www.forbes.com/sites/oracle/2016/01/28/the-customer-experience-imperative-how-to-justify-the-investment/#61a243ecad5e
41 Avaya/IDC DX Report
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49 Forrester
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