Contact Center

This is Where the Magic Happens

See it in Action

Contact Center1

Partner to Deliver Premium Customer Experiences1

Contact Center3

Partner to Deliver Premium Customer Experiences3

Free Device Credit with Term Commitment

Up to $79.95 Device Cedit Per User (Equivalent to a J129 Phone)

Up to $290 of Device Cedits with a multi Year Plan

Ansprechpartner für Vertrieb und Support

Kontakt

Deutschland: 0800 4628292
Außerhalb Deutschlands: +49 (0) 800 4628292
Österreich: +43 (0) 1 87870-0
Schweiz: +41 (0) 800 800-229

Kontakt zum Avaya Vertrieb

Contact Center

This is Where the Magic Happens

See it in Action

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Avaya Equinox™ Experience

  • Use one app for all communications
  • Keep everyone in touch and reachable
  • Collaborate from any web-based device
Watch Video

Avaya Spaces

  • All your communications in one place
  • Seamless voice, video and task integration
  • Work and meet from anywhere
Watch Video

Contact Sales

Start Cards List Carousel Example

90%

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1000

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300

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3.1M

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329k

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63k

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300

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3.1M

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329k

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329k

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63k

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40/50

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90%

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1000

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300

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300

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3.1M

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329k

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1000

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300

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40/50

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Good Things Are Happening

Brands for better or worse, are built on experiences. Great experiences lead to great outcomes. Bad ones? Well, you get the idea. 

Learn More

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Solutions Lorem Ipsum

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Self Service1

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About Lorem Ipsum

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CTA For Contact

CTA Lorem

8/10

8 von 10 der besten Colleges in den USA nutzen Lösungen von Avaya[28]

3,200+

Mehr als 3200 Bildungseinrichtungen weltweit zählen auf Avayas Kommunikationssysteme[27]

5/8

Avaya hilft dabei, 5 von 8 Ivy-League-Universitäten zu verbinden[29]

Self Service Key Benefits

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Sub Product Overview

Open Ecosystem

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Compare Plans

Essential

Business

Power

Product Features

Standard Telephony Features
Unlimited, Nationwide Calling
Virtual Receptionist
Ring and Hunt Groups
After-Hours Service
High-Definition Voice
Meetings and Collaboration Space
Instant Messaging
Simultaneous Ringing
Mobile Client
Soft Desktop Client
Call Recording
Receptionist Console
Direct Video Calling

Integrations

Salesforce© Integration
Google© Integration
Skype for Business© Integration

Add-Ons

Toll Free Service with 1000 Minutes
$10.00/ Month
$10.00/ Month
$10.00/ Month
Extra Toll Free Minutes
$0.04/ Minute
$0.04/ Minute
$0.04/ Minute

Add-ons are purchased through the Avaya Cloud admin portal once your subscription has been created.

Ressourcen

Mehr erfahren

Künstliche Intelligenz im Kundendialog

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Video

Avaya CX-Lösungen im Zeitalter der digitalen Transformation

Video ansehen
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Video

Avaya Oceana™ – Eine Multi-Touch-Kundenerfahrung

Video ansehen
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Report

Optimieren sie die Agenten Journey zu einer perfekten Kunden Journey

Download

Analysten Report

Gartner kürt Avaya zum Leader im „2018 Magic Quadrant for Contact Center Infrastructure, Worldwide“

Download

Compare Plans

Basic

Advanced

Product Features

Business Voice Features
Call Center Routing (SKILL)
Call Center Recording
Compliance Recording + 90 Day Storage
IVR
Cloud Webphone
Screen Capture
Quality Management and Coaching

Add-Ons

Toll Minutes per Agent
$0.01/ Minute
$0.01/ Minute
Unlimited Toll Minutes per Agent
$70/ Month
$70/ Month
Toll-Free Minutes per Agent
$0.02/ Minute
$0.02/ Minute

Add-ons are purchased through the Avaya Cloud admin portal once your subscription has been created

Desktop Phone

 
 
Device Fact Sheet
Anzahl der unterstützten Leitungen
Unterstützung von Wi-Fi
Device Enrollment Services Support
Personalisierung
Kalenderintegration
SIP-Support
H.323 Support
Digitaler Support
Breitbandaudio
Farbdisplay
Hörgerätekompatibel
Erweiterbares Tastenmodul
Duplex-Konferenztelefon
Wandmontage
Kontaktliste
Anrufprotokoll
Headset-Anschluss
Verschlüsselung
Power-over-Ethernet
2nd-Ethernet/Dual-Port-Ethernet
Touchscreen
Webkonfiguration
Support für Non-Avaya-Plattformen
IP-Telefon J100
J129
 
1
 
 
 
 
 
 
 
 
 
 
 
 
 
 
J139
 
4
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
J169
 
4
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
J179
 
8
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
H200 IP-Endgerät
H229
 
1
 
 
 
 
 
 
H239
 
6
 
 
 
 
 
 
 
 
H249
 
6
 
 
 
 
 
 
 
 
 
IP-Telefon 9600
9601
 
4
 
 
 
 
 
 
 
 
 
 
 
 
 
9608G
 
8
 
 
 
 
 
 
 
 
 
 
 
 
 
 
9611G
 
8
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
9641GS
 
8
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SIP-Telefon 9500
9504
 
4
 
 
 
 
 
 
 
9508
 
8
 
 
 
 
 
 
 
 
SIP-Telefon 9400
9404
 
4
 
 
 
 
 
9408
 
8
 
 
 
 
 
 
IP-Telefon 1600
1603
 
3
 
 
 
 
 
1603SW
 
3
 
 
 
 
 
 
1608
 
8
 
 
 
 
 
 
 
 
 
 
1616
 
16
 
 
 
 
 
 
 
 
 
 
SIP-Telefon 1400
1403
 
2
 
 
 
1408
 
8
 
 
 
 
 
 
 
1416
 
16
 
 
 
 
 
 
 
IP-Telefone 1100
1120E
 
4
 
 
 
 
 
 
 
1140E
 
Multiline
 
 
 
 
 
 
 
 
1120SA
 
4
 
 
SIP-Telefon 3900
3901
 
1
 
3902
 
1
 
3904
 
12
 
 
 
 
3905
 
12
 
 
 
 

The Latest & Greatest

Take a look at what's new in our world—and how it benefits yours.

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Conferencing Devices

 
 
Device Fact Sheet
Personal Desktop
Up to 6 Participants
Up to 12 Participants
Up to 20 Participants
Unlimited Participants
USB
Connect smartphone/tablet using Cable
Wi-Fi
Bluetooth®
SIP Support
H.323 Support
Analog Support
OmniSound™
Web Configuration
Battery Powered
Power over Ethernet
Touch Screen
NFC (easy Bluetooth® pairing)
Record to SD Memory Card / USB Disk
Conference Guide
Connection for Headset
Telepresence
Non-Avaya Platform Support
AUDIO ONLY
B109
B149
B159
B169 SIP
B179
B189
AUDIO AND VIDEO
CU-360
H175
XT 240
XT4300
XT5000
XT7100
XT Telepresence

Wireless Campus Devices

 
 
Device Fact Sheet
Personal Desktop
Up to 6 Participants
Up to 12 Participants
Up to 20 Participants
Unlimited Participants
Physical Keypad
Camera
Google Play Access
USB
Cell Phone with Cable
Bluetooth®
SIP Support
Touch Screen
OmniSound™
UC Compatible
Web Configuration
Battery-powered
Charging Cradle
Power over Ethernet
NFC (easy Bluetooth® pairing)
Record to SD Memory Card
Conference Guide
Headset Connector
Firewall Traversal
Personalization
2nd Ethernet / Dual Port Ethernet
Encryption
Duplex Speakerphone
Device Enrollment Services Support
Calendar Integration
Wall-mountable
Expandable Button Module
Color Display
Wideband Audio
Contact List
Ruggedized
Push-to-Talk
Call Log
Man-down Alarm
ATEX Certified for Explosive Environments
Number of Lines Supported
Non-Avaya Platform Support
Wireless Campus
B109
B169
H175
J129
1
J179
8
K155
K165
K175
DECT 3730
DECT 3735
DECT 3745
DECT 3749

Multimedia Devices

 
 
Device Fact Sheet
Physical Keypad
Camera
Google Play Access
Bluetooth®
SIP Support
UC Compatible
Web Configuration
Power over Ethernet
NFC (easy Bluetooth® pairing)
Record to SD Memory Card
Headset Connector
Firewall Traversal
Personalization
Vertical Specific Customization
2nd Ethernet / Dual Port Ethernet
Encryption
Duplex Speakerphone
Device Enrollment Services Support
Color Display
Non-Avaya Platform Support
VANTAGE
K155
K165
K175

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