{"total":"100","startPage":"1","months":[{"name":"January","id":1},{"name":"February","id":2},{"name":"March","id":3},{"name":"April","id":4},{"name":"May","id":5},{"name":"June","id":6},{"name":"July","id":7},{"name":"August","id":8},{"name":"September","id":9},{"name":"October","id":10},{"name":"November","id":11},{"name":"December","id":12}],"pageSize":"6","articles":[{"date":"03-25-2025","description":"Morristown, N.J. \u2013 March 25, 2025 \u2013 Avaya, a leader in enterprise CX, today released findings from new research it commissioned about how AI is reshaping customer experience in the contact center by Forrester Consulting[1]: From A...","pageUrl":"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-250325\/","id":"1625350944998","title":"New Avaya Study Finds AI Orchestration is Revolutionizing Customer Experience in the  Contact Center as Large, Global Organizations Shift to Hyper-personalized Engagement","startDate":"03-25-2025 06:58","newsRoomType":"1"},{"date":"03-24-2025","description":"Morristown, NJ \u2013 March 24, 2025 \u2013 Avaya, a global leader in enterprise CX, today announced that CRN®, a brand of The Channel Company, has recognized the Avaya Partner Program with a 5-star rating in its 2025 Partner Program Guide....","pageUrl":"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-250324\/","id":"1625350922530","title":"CRN Recognizes Avaya\u2019s Commitment to Strategic Partnerships with 5-Star Rating for 17th Consecutive Year","startDate":"03-24-2025 09:00","newsRoomType":"1"},{"date":"10-17-2024","description":"\u200BGITEX Global \u2013 Dubai, United Arab Emirates \u2014 October 17, 2024 \u2013 Dubai Police has strengthened its partnership with Avaya, a global leader in enterprise CX, with the development of \u2018Amna\u2019, an AI-powered virtual assistant engine de...","pageUrl":"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-uae-241017\/","id":"1625347640865","title":"Dubai Police and Avaya Strengthen Partnership With \u2018Amna\u2019 Virtual Assistant Project","startDate":"10-17-2024 00:58","newsRoomType":"1"},{"date":"10-15-2024","description":"\r\n\tImplemented in partnership with Sabio Group, real-time translation solution can enable contact center agents from anywhere in the world to converse with customers in over 100 languages.\r\n\t \r\n\tSolution integrates real-time trans...","pageUrl":"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-uae-241015\/","id":"1625347538289","title":"Avaya helps Transcom eliminate language barriers in customer service with an AI-powered real-time translation solution","startDate":"10-15-2024 00:58","newsRoomType":"1"},{"date":"10-14-2024","description":"\r\n\tShown at GITEX Global in Dubai, Avaya\u2019s \u2018Virtual Operations Manager\u2019 concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can fundamentally alter the way customer experie...","pageUrl":"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-uae-241014\/","id":"1625347531980","title":"Avaya Intelligently Augments CX Role With AI-Based \u2018Virtual Operations Manager\u2019","startDate":"10-14-2024 01:58","newsRoomType":"1"},{"date":"09-30-2024","description":"Morristown, NJ \u2013 September 30, 2024 \u2013 Avaya, a global leader in enterprise CX, today announced a deepened partnership with, Verint, The CX Automation Company™. Avaya and Verint\u2019s ongoing commitment to leveraging their decades-long...","pageUrl":"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-240930\/","id":"1625346881381","title":"Avaya and Verint Deepen Long-Standing, Award-Winning Partnership to Deliver Advanced AI Solutions","startDate":"09-30-2024 08:00","newsRoomType":"1"}],"years":[{"name":"2018","id":"2018"},{"name":"2019","id":"2019"},{"name":"2020","id":"2020"},{"name":"2021","id":"2021"},{"name":"2022","id":"2022"},{"name":"2023","id":"2023"},{"name":"2024","id":"2024"},{"name":"2025","id":"2025"},{"name":"2026","id":"2026"}]}