Oliver BengtssonMarch 04, 2022

The Incredible Growth of Cloud-Based Communications

The Importance of the Cloud

How many sectors have seen 82% growth within the past few years? If your answer had anything to do with the global pandemic, you’d likely be correct – and the cloud is one of those areas.

Prior to the COVID-19 pandemic, only 9% of state and local government agencies reported thinking that the cloud was “very important.” Now 91% of agencies believe that the cloud is very important to their communications process according to these research results. This massive a shift predicts coming changes in how government agencies plan, budget, and consume their communications services.

What Changed?

As more and more agencies looked to the cloud for solutions for remote workers, the services and flexibility cloud offered became more and more important. Remote employees – essential workers in many cases – really couldn’t work without it. The regular ol’ internet isn’t enough anymore – communications need to be fast, efficient, and innovative.

Evaluating UCaaS Solutions

The priorities for state and local agencies are changing, as they should – especially when it comes to UCaaS solutions for said agencies. Reliability, ease of use, security, cost, and ROI all factor in. Perhaps surprisingly, the most important factor that local and state agencies indicated was “reliability,” with 70.8% stating that they mattered to them more than other factors. Security was a close second at 65.3%, no surprise there, followed by ease of use and cost which rounded out the top four. You might have guessed that cost would have been higher on the list, especially considering cloud’s high potential for savings – after all, if the government didn’t think a cloud-based solution important before, and do now, it only makes sense that cost savings would be among the top priorities. It looks like a good mix – with solution value leading the top three places and underpinned by cost savings that stem from the simplification of management and administration and doing away with the need to purchase specialized hardware.

Government agencies were not unaware of the cloud and its solutions prior to the global pandemic. They may not have understood them completely, but they did understand that the cloud was a potential solution for their communications challenges. In fact, a Government Technology article stated that, “In the COVID-19 crisis, cloud and software-as-a-service proved their utility, their versatility, and scalability.” While these government agencies may have needed proof, they found that proof in the cloud. Within that same article, a Center for Digital Government survey (2019) stated that 11-20% of systems lived within the cloud, and moving forward, that number would grow to 40% at county and city levels, and up to 50% at the state level.

So, what does that mean for unified communications and collaboration platforms delivered as a service? While you may not consider looking to the government to be trend-setters, it only makes sense that the cloud will become more and more of a necessity for delivering a core set of communications services. Reliably, security, great user experience, and cost effectiveness all figure highly, and this should prompt you to consider the benefits that an all-in- one solution like Avaya Cloud Office can offer - versus just adding different apps depending on the use case.

How Avaya Can Help

At Avaya our focus is ensuring that state and local government agencies, and all business and organizations can communicate quickly and efficiently. We want to be sure that government employees rarely have issues communicating to the rest of the team, no matter where they are, or with communicating with constituents. We’re ready to help you come up with a reliable, cloud-based communications solution for your agency.

The Incredible Growth of Cloud-Based Communications

Oliver Bengtsson

Oliver Bengtsson is a Senior Marketing Manager in the Avaya Solutions Marketing team, focused on Avaya OneCloud  CPaaS and UCaaS . 

Read Articles by Oliver Bengtsson