Recent Articles

Are Chatbots True AI? Understanding the Difference

  • Chris McGugan
  • June 13, 2019 | Estimated reading time: 3 minutes to read
  • There are so many incredible ways that artificial intelligence (AI) can be applied across the enterprise: conversational intelligence, smart routing, agent augmentation, interaction insights. Yet…

Top Considerations for Moving Your Communications to the Cloud

  • Gaurav Passi
  • June 12, 2019 | Estimated reading time: 1 minute to read
  • Here’s what we know: Digital transformation is driving companies to the cloud: a cloud model is more agile and designed for rapid innovation to meet…

CX Monitoring: Mind The Gap

  • Jon Alperin
  • June 10, 2019 | Estimated reading time: 3 minutes to read
  • Across industries and regions, organizations of all shapes and sizes are recognizing the competitive advantage of superior customer experience (CX), and the value that resides…
When Customers Text, Everybody Wins

When Customers Text, Everybody Wins

  • avayablog
  • June 7, 2019 | Estimated reading time: 1 minute to read
  • In an age when many consumers—especially millennials—would rather message than call, and email open rates hover around 30 percent, the ability to reach businesses via…
Seven Reasons to Say Yes to Cloud Communications

Seven Reasons to Say Yes to Cloud Communications

  • Steve Forcum
  • June 5, 2019 | Estimated reading time: 2 minutes to read
  • Many IT and business leaders believe that shifting communications to the cloud is risky. The reality is that not moving can be far riskier (as…
Capitalizing on the Most Beneficial Use Cases of AI

Capitalizing on the Most Beneficial Use Cases of AI

  • David Chavez
  • June 4, 2019 | Estimated reading time: 4 minutes to read
  • Over 90% of companies agree that artificial intelligence (AI) is one of the most important technologies for 2019, according to research firm Vanson Bourne. So,…