Recent Articles

How the Avaya Global Talent Exchange Program Is Transformative in More Than One Way

  • Michiel Noordermeer
  • April 24, 2019 | Estimated reading time: 3 minutes to read
  • Why would a father of four pursue admittance to Avaya’s Talent Exchange Program and move away from home and family for six months, to work…
Cloud Wars: Music to Whose Ears?

Cloud Wars: Music to Whose Ears?

  • Nidal Abou-Ltaif
  • April 22, 2019 | Estimated reading time: 2 minutes to read
  • If you’re not feeling the Asia-Pacific heat at the moment, then I suggest you look out your window. The top five cloud services providers, native…

The Power of AI to Drive Change

  • Chris McGugan
  • April 19, 2019 | Estimated reading time: 5 minutes to read
  • AI presents a huge opportunity, possibly bigger than digital transformation itself. The World Economic Forum predicts that digital transformation will provide economic value to business…

Moving with Markets

  • Jim Chirico
  • April 18, 2019 | Estimated reading time: 2 minutes to read
  • The Asia-Pacific region (APAC) is experiencing an immense period of economic and technological change.  And Avaya is moving with the market to ensure that our…

Roadmap to Achieve AI Benefits for Customer Experience

  • Guest Contributors
  • April 15, 2019 | Estimated reading time: 3 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…

Two Ways to Modernize your IVR to Meet Today’s Customer Expectations

  • Jon Alperin
  • April 12, 2019 | Estimated reading time: 3 minutes to read
  • We live in an age of voice-enabled everything. If consumers can dim the lights, check the weather, and change the TV channel just by speaking,…