Recent Articles

Avaya <3 Cloud

  • Steve Forcum
  • February 14, 2019 | Estimated reading time: 4 minutes to read
  • When you needed help when stranded at the airport due to bad weather, or the time a loved one was rushed to the hospital, or…
How to Design Interactions that Produce Elated Customers

How to Design Interactions that Produce Elated Customers

  • Guest Contributors
  • February 13, 2019 | Estimated reading time: 3 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…

Innovation Outlook

  • David Chavez
  • February 13, 2019 | Estimated reading time: 5 minutes to read
  • At the heart of business transformation is innovation. Studies have found a clear advantage for organizations that are more innovative, resulting in stronger performance in…
Creating a Sticky Culture that Drives Digital Transformation

Creating a Sticky Culture that Drives Digital Transformation

  • Chris McGugan
  • February 12, 2019 | Estimated reading time: 3 minutes to read
  • Companies are operating during a very interesting time in history; one in which a new generation of employees has normalized turnover, and consumers born in…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 1 of 3

  • Jean Turgeon
  • February 6, 2019 | Estimated reading time: 2 minutes to read
  • According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. Yet the industry…

How To Get Your Unified Communications "Flow"

  • Mike Kuch
  • January 31, 2019 | Estimated reading time: 3 minutes to read
  • This is the second of a four-part series on how to take your business from “communications chaos” to “seamless simplicity.” As my colleague, Steve Brock,…