Recent Articles

Avaya Kicks Off Month of Giving with Charity Tourney At Pinehurst Golf Club

  • Andy Steen
  • August 16, 2019 | Estimated reading time: 3 minutes to read
  • Driving for good! That’s our mantra this October when we kick-off our 2nd annual Avaya Charity Golf Tournament. This year, the tournament will hit the links at Pinehurst…

Facial Recognition and the Opportunities for Better Customer Experience

  • Thomas Smith
  • August 14, 2019 | Estimated reading time: 3 minutes to read
  • In George Orwell’s epic novel 1984, our protagonist Winston Smith is constantly aware that he must toe the government’s line because “Big Brother is watching.”…
8 Ways to Use AI in the Contact Center

8 Ways to Use AI in the Contact Center

  • Michael Sisselman
  • August 12, 2019 | Estimated reading time: 4 minutes to read
  • Are organizations attempting to use artificial intelligence (AI) in the contact center? Yes, without a doubt. New research from Vanson Bourne shows that almost all…

Saving Lives with Ground-breaking NG911 Technology

  • Jerry Dotson
  • August 5, 2019 | Estimated reading time: 4 minutes to read
  • Without a moment’s warning, you find yourself facing an emergency.  Somehow, you manage to maintain your composure and dial 9-1-1. Silence. You try again, this…

Quantifying the Value of Contact Center AI

  • Chris McGugan
  • July 31, 2019 | Estimated reading time: 3 minutes to read
  • Artificial intelligence (AI) is considered one of the most important technologies for 2019, particularly within the contact center. New research from Vanson Bourne shows that…

Why Sports Companies Have Their Head In the Clouds

  • Andy Steen
  • July 29, 2019 | Estimated reading time: 3 minutes to read
  • Sports are deeply rooted underfoot. Football turf, baseball diamond, swimming pool, red dirt tracks, soccer field, ice rink. Even the most high-flying sports like gymnastics…