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Three Ways to Get More From a Workforce Optimization Platform - Avaya

Three Ways to Get More Value from Your Workforce Optimization Platform

  • Mike Butts
  • June 18, 2018 | Estimated reading time: 4 minutes to read
  • It used to be that a brand consisted of a logo and a visual or verbal impression. Today, there are many factors making up—and impacting—your…
Avaya White Paper | 2018 State of Digital Transformation | IDC Research

The 2018 State of Digital Transformation: Insight into Getting It Right

  • Karen Hardy
  • June 15, 2018 | Estimated reading time: 3 minutes to read
  • At this point, business leaders clearly understand the need for digital transformation; they’ve defined top drivers for their initiatives, as well as desired outcomes. Yet…
From Kick-Off to Final Whistle, Trust the #GameChanger for All Your UC Goals

From Kick-Off to Final Whistle, Trust the #GameChanger for All Your UC Goals

  • Savio Tovar Dias
  • June 12, 2018 | Estimated reading time: 4 minutes to read
  • Football fans from across the globe will arrive in Russia this month to witness one of the world’s largest sporting events. As they get swept…
Your Digital Transformation Journey: Good to Great in a Digital Economy

Your Digital Transformation Journey: Good to Great in a Digital Economy

  • Becky Carr
  • June 12, 2018 | Estimated reading time: 4 minutes to read
  • The term “digital transformation” is arguably the hottest term in business today. But what does it really mean? Done right, says George Westerman, principal research…
Unified Communications in the Cloud—Finally, a Cost Model You Can Use

Unified Communications in the Cloud—Finally, a Cost Model You Can Use

  • Khalid Khan
  • June 6, 2018 | Estimated reading time: 3 minutes to read
  • It has been almost a decade since the collapse of Lehman Brothers and the fire sale of Merrill Lynch plunged the world into the worst…
New: Capture & Measure Call Data with Chronicall for Avaya IP Office - Blog

New: Capture & Measure Call Data with Avaya Call Reporting

  • Craig Iwata
  • June 6, 2018 | Estimated reading time: 2 minutes to read
  • In any industry, finding call reporting solutions for small and midsize (and growing) businesses can be tough. A common challenge for businesses is the complete…