Recent Articles

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Transforming Online Meetings for Team Collaboration

  • Mike Kuch
  • February 14, 2018 | Estimated reading time: 2 minutes to read
  • I find it interesting how companies choose to measure team collaboration. Most use surveys, some productivity data, and others standard review processes. Yet team collaboration…
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Using AI in Contact Centers to Create Better Customer Engagement

  • Laura Bassett
  • February 13, 2018 | Estimated reading time: 5 minutes to read
  • I’ve been through quite a few technology trends in my career, and to say Artificial Intelligence (AI) is one of the hottest may be an…
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The Easy Button for IoT

  • Andrew Prokop
  • February 9, 2018 | Estimated reading time: 5 minutes to read
  • I am sure that I don’t have to tell you how the Internet of Things (IoT) is revolutionizing our world. Stop by any electronics retailer…
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News & Solutions at ENGAGE 2018 Show Avaya is Back in the Fight!

  • Karen Hardy
  • February 7, 2018 | Estimated reading time: 4 minutes to read
  • Now back from last week’s Avaya ENGAGE 2018, our annual customer and partner event, we’re finding the energy of the conference continues to drive the…
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Avaya 2018 Customer Innovation Awards Spotlight Digital Transformations

  • Tony Kleckner
  • February 6, 2018 | Estimated reading time: 3 minutes to read
  • Avaya Customer Innovation Awards are presented annually on stage to a handful of our leading customers at the Avaya ENGAGE event. The 2018 award winners…
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IT Enablement—Not Disruption—Drives Change in Patient Access & Services

  • Alison Nicole Haughton
  • February 6, 2018 | Estimated reading time: 3 minutes to read
  • At the heart of patient services lies a growing tension among three key stakeholders: Executives tasked with delivering a profit amid consolidation, government mandates, and…