Recent Articles

Allegiant Technology and Avaya Ready to Bust Brackets

  • Andy Steen
  • March 18, 2019 | Estimated reading time: 4 minutes to read
  • You can consider it a full court press, double-team, fast break or a monster dunk. But no matter what you call it, Allegiant Technology and Avaya bring their ‘A-Game’ to…
Avaya Workspaces: Giving a Better Customer Experience Builds Brand Value

Avaya Workspaces: Giving a Better Customer Experience Builds Brand Value

  • Mike Butts
  • March 17, 2019 | Estimated reading time: 3 minutes to read
  • Your prospective customers do copious research on your company before they contact you. Just like most of us check out a new restaurant online (look…
Be Creative at any Time: The First Step to Becoming an Inventor

Be Creative at any Time: The First Step to Becoming an Inventor

  • Edel Kelly
  • March 14, 2019 | Estimated reading time: 3 minutes to read
  • It was 2015 and I had been an engineer at Avaya for almost eight years when a  Hackathon was announced. We were encouraged to submit…

Digital Mixology – Chapter I - Smarter Solutions with Artificial Intelligence

  • Steve Forcum
  • March 13, 2019 | Estimated reading time: 6 minutes to read
  • In my last blog post, we discussed the growing importance of voice in modernizing a customer engagement platform. In this first installment of our digital…

Crafting Successful DCX Strategy Requires These Steps

  • Guest Contributors
  • March 11, 2019 | Estimated reading time: 3 minutes to read
  • This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…

Striving for Balance on International Women’s Day

  • Shefali Shah
  • March 8, 2019 | Estimated reading time: 3 minutes to read
  • March is Women’s History Month – a time to commemorate the extraordinary achievements of the influential women who paved the way for all women today.…