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Senior Vice President, Global Head of Sales
Leading organizations don’t just buy technology; they buy outcomes. They start with the need and invest in solutions that support it. This shift has fundamentally changed the traditional customer-provider dynamic. Offerings from major vendors now only meet part of a business need. In many cases, the remaining support comes from an ecosystem of technology partners who work alone or with each other to provide complimentary, value-added services on top of the vendor’s offering to fulfill the outcome.
This is a win-win-win. Providers can maximize their growth potential, partners can capitalize on tremendous new opportunities, and customers can proceed with confidence knowing they’re working with a vendor that delivers end-to-end, integrated, tailored experiences based on a deep understanding of their needs.
Let’s say a financial organization wants to improve their costly, complex contact center compliance. Identity-centered security would simplify compliance without compromising security by allowing data that would normally be subject to compliance to be verified without being seen. The organization’s contact center infrastructure – provided by its main vendor – would allow for this through seamless integration with a partnering provider’s digital identity verification solution. The customer can essentially snap everything together to easily stand up their proof-of-concept and prove it out in a low-risk way.
This is one of endless examples of how a partner ecosystem helps organizations overlay innovation by adding rich technologies on top of their existing platforms and products. In a 2021 study conducted by Accenture, 48% of tech partners said they are developing more solutions on top of provider offerings.
From E911 to AI, biometrics to automation, we offer hundreds of compatible solutions that take experiences to the next level and drive our customers’ businesses forward. Here’s a sampling of Avaya partners you can mingle with at this year’s event:
Alvaria and Avaya are reshaping CX with their complimentary contact center solutions. Alvaria’s enterprise-grade outbound compliance dialing, automation, and analytics, seamlessly interoperate with Avaya Experience Platform, Avaya’s core cloud solution. Together, we’re helping organizations confidently navigate an increasingly complex customer experience landscape.
For over 15 years, ConvergeOne has been co-innovating with Avaya to help organizations create a smarter path to the cloud, improve their customer and employee experiences, and transform business outcomes. Together we have helped customers achieve incredible things. This is one of the strongest relationships in the industry for a reason!
Together, 911inform and Avaya give you total control over any emergency situation with access to the location of a call’s origin, detailed maps of the premises, real-time communication with on-site personnel, and remote control of a building’s security systems including doors, strobes, intercoms, and cameras. All of this is made possible by leveraging the technology you already have.
Calabrio’s unified workforce engagement suite – complete with call recording, quality management, workforce management, multichannel analytics, and data management – and Avaya’s contact center platform go together like pieces of a puzzle. Our customers leverage these complimentary technologies to better manage their employee performance, enhance compliance, schedule agents more effectively, and identify opportunities to improve their customer experiences.
Cognigy is one of our newest partnerships that provides really exciting value to Avaya customers. Organizations can start using Cognigy’s low-code Conversational AI platform, compatible with their existing Avaya CX platform, to improve efficiency, increase employee engagement, and deliver next-generation customer experiences at scale. Conversational AI has changed the game entirely, not to mention Gartner predicts the technology will reduce contact center agent labor costs by $80 billion by 2026.
NWN Carousel is one of Avaya’s largest partners in the world. The organization has broad experience helping organizations, especially those in the state and local government sector, effectively design and deploy Avaya UC, contact center, networking, and cloud solutions. The organization has over 550 Avaya certifications across all technology areas and has over 3 million Avaya ports under contract.
We’re committed to partnering with the world’s best technology service providers and continuing to lead the way. We’re especially grateful for the above-mentioned partners, who are all sponsors of Avaya ENGAGE 2023.
We can’t wait for attendees to explore the incredible value of our partner ecosystem at this year’s event. Discover the path to innovation you’ve been looking for with access to dozens of strategic technology partners under one roof.
If you’ve been thinking about joining us, it’s time to act! Register here. We look forward to seeing you in Orlando!