Recent Articles

Application Ecosystems and the Future of the Contact Center

  • Karen Hardy
  • June 24, 2019 | Estimated reading time: 4 minutes to read
  • Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Effortless self-service, agent augmentation, interaction insights, smart…

Driving Planned Expansion of AI Across Your Enterprise

  • David Chavez
  • June 21, 2019 | Estimated reading time: 3 minutes to read
  • According to Vanson Bourne, 58% of organizations are currently in the implementation stage of artificial intelligence (AI) with plans for further expansion. It’s during this…

Five Key Benefits of Moving Unified Communications to the Cloud

  • Gaurav Passi
  • June 19, 2019 | Estimated reading time: 2 minutes to read
  • According to ZK Research, cloud unified communications is growing seven times faster than on-premises solutions. Cloud communications is moving into its next wave of existence,…

AI is Travelling to a Hotel Room Near You!

  • Steve Brock
  • June 17, 2019 | Estimated reading time: 4 minutes to read
  • As discussed in a recent blog by David Chavez, research shows that customer communications, predicting customer behavior, and CRM are considered to be among the…

Are Chatbots True AI? Understanding the Difference

  • Chris McGugan
  • June 13, 2019 | Estimated reading time: 3 minutes to read
  • There are so many incredible ways that artificial intelligence (AI) can be applied across the enterprise: conversational intelligence, smart routing, agent augmentation, interaction insights. Yet…

Top Considerations for Moving Your Communications to the Cloud

  • Gaurav Passi
  • June 12, 2019 | Estimated reading time: 1 minute to read
  • Here’s what we know: Digital transformation is driving companies to the cloud: a cloud model is more agile and designed for rapid innovation to meet…