Recent Articles

Avaya Article Thumbnail

A Business-First Approach to Digital Transformation

  • Greg Deffenbaugh
  • April 20, 2017 | Estimated reading time: 7 minutes to read
  • In part I of this series, we explored the definitions of Digital Transformation, IoT, and Smart Enterprise. Digital transformation goes beyond normal organizational evolution. It…
Avaya Article Thumbnail

Earth Day 2017: A Call for Education and Action … Because it Takes a Village (Truly!)

  • Amy Fliegelman Olli
  • April 19, 2017 | Estimated reading time: 5 minutes to read
  • On Saturday, the world will come together for Earth Day 2017. I believe this is one of the most important days of the year because…
Avaya Article Thumbnail

Wrangling the IoT: The Next-Gen Architecture We’ve All Been Waiting For

  • Jean Turgeon
  • April 18, 2017 | Estimated reading time: 6 minutes to read
  • Technologies like AI, the IoT, virtual reality and data analytics are no longer enterprise luxuries, but means of survival in an era of rapid digital…
Avaya Article Thumbnail

Three Essential Elements in Hotel Back-office Digitization

  • Robert K. Mitton
  • April 17, 2017 | Estimated reading time: 4 minutes to read
  • It’s a fact that 89% of companies today are competing exclusively on the customer experience. They’re retooling their customer approaches, redirecting their external messaging, and…
Avaya Article Thumbnail

What’s Your Ransomware Reaction Plan?

  • Ed Koehler
  • April 13, 2017 | Estimated reading time: 4 minutes to read
  • Ransomware is nothing new, but like Distributed Denial of Service Attacks (DDOS), over time it has evolved in its prevalence, sophistication and impact. New techniques…
Avaya Article Thumbnail

Digital Transformation, the IoT, and the Smart Enterprise

  • Greg Deffenbaugh
  • April 12, 2017 | Estimated reading time: 4 minutes to read
  • I was given the title “Smart Enterprise” for a presentation at #AvayaEngage 2017. The presentation abstract mentioned Digital Transformation and the Internet of Things (IoT),…