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May 08, 2023

Avaya’s New Era

Avaya’s New Era

Nidal Abou-Ltaif

Senior Vice President, Global Head of Sales

It’s rare in life that you’re able to truly witness the start of a new era – much less be part of one. In general, change happens gradually, and we adapt to it as needed. But sometimes we’re tested with instant sea-changes, ones that require us to focus as never before, and emerge to a future rife with opportunity.

That future is upon us now, as Avaya completed the final step in its business transformation and begins a whole new chapter in a history dating all the way back to the invention of the telephone. Through this process, we’ve reduced over 75% of our debt, increased our liquidity position to over $650 million, and positioned Avaya and its iconic brand for long-term success with one of the strongest balance sheets in our industry.

While this financial restructuring was certainly a task to be completed, it was only in service to our main goal: focusing all of our efforts on providing our customers with the solutions they need to meet their experience ambitions.

And on that front, I’m proud to say that we have achieved what we set out to do. We delivered.

We emerged from this process in record time. Though it wasn’t without its challenges, we ensured that we continued providing outstanding communications solutions, service and support without interruption, and the highest levels of customer experience. And, far from losing customers, we continued to sign new business.

Over the past few months, major brands across the world have continued to invest in Avaya. In the US, a major state government department signed a five-year agreement with Avaya, having been with another vendor for years. That’s because we were able to provide a better preforming solution at a cost lower than what they were paying previously.

Also in the US, a world-famous healthcare group recently expanded its investments in Avaya, thanks to a belief in the hybrid cloud position that Avaya can deliver for its future needs.

Elsewhere, one of the Gulf’s largest retail banks recently chose us to upgrade the experience it delivers to over 10,000 UC users, and to empower around 500 contact center agents to better serve customers with much more advanced technologies. And in Europe, a major international bank has signed a three-year contract with Avaya to increase agent productivity and preserve its differentiation on customer experience. 

This is to say nothing of the many government agencies across the globe that have continued to trust Avaya over the last few months.

We’re grateful to our customers for their continued faith in us, and to our teams for honoring that faith. We’re making sure we deliver on everything we promise, and the completion of our business transformation is a statement of intent in that regard.

It’s a new era for Avaya, and we can’t wait to show the world what we can do.

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