Current Authors

Nidal Abou-Ltaif
Nidal Abou-Ltaif
Nidal is the president of Avaya International, a region that includes APAC and EMEA.
Abdullah Ali
Abdullah Ali
Abdullah Ali is a solution engineering professional in Avaya’s Australian team. With more than a decade’s experience in business communications solutions, his focus is on helping customers solve their business challenges in relation to customer experience and team engagement.
Jon Alperin
Jon Alperin
Jon Alperin leads the Avaya DevConnect program--Avaya's global developer and technology partner program--leveraging a background as an application developer, solution architect, and product manager for the telecom and high-tech industries. Since joining Avaya in 2001, he has also supported the company with roles in corporate strategy, marketing and alliance development.
Yaser Alzubaidi
Yaser Alzubaidi
Based in Dubai – U.A.E., and a member of the Avaya International (EMEA/APAC) leadership team, Alzubaidi is a leader in Customer and Team Engagement Solutions for Avaya. He brings 25+ years’ experience in business communications to helping enterprises enhance and expand their customer experiences with advanced technologies.
Sami Ammous
Sami Ammous
Sami Ammous is the System Engineering Director for Avaya Asia Pacific, running the technical sales team with focus on delivering outcomes to Avaya’s top customers. Sami is also one of Avaya’s thought leaders, delivering talks in public forums and contributing to online publications. He has deep expertise in customer and team engagement solutions.
Oliver Bengtsson
Oliver Bengtsson
Oliver Bengtsson is Senior Product Manager of IP Endpoints at Avaya, leading new device innovation. Oliver is responsible for the introduction and go-to-market initiatives of exciting new solutions such as Avaya Vantage.
Michael Blake
Michael Blake
As IT Architecture & Systems Senior Director at Avaya, Michael focuses on cloud and transformational enterprise solutions, producing business-driven IT and converged IT architecture. Among many awards, Michael received National recognition as Innovator of the Year (2009) by Red Hat and by NetApp (2012) and was issued a patent related to networking technology in March 2016.
Markus Bornheim
Markus Bornheim
Markus Bornheim is a consultant sales engineer for Emergency Services & Public Safety at Avaya. Markus’s 30-year career builds on business analysis combined with architectural views and technologies for Contact Centers and Enterprise UC environments. Markus is an active member of EENA and NENA, and consultant to the Advisory Board of the German-European Commission for Civil Protection e.V.
Vandana Brar
Vandana Brar
Vandana Brar is Senior Product Manager at Avaya, leading new video desktop device innovation as part of the Endpoints portfolio. Vandana is responsible for the introduction and go-to-market initiatives of the Avaya Vantage Franchise. With an engineering background, Vandana has over 20 years’ experience in telecommunications hardware, software, and cloud product management.
Bob Braudes
Bob Braudes
Bob Braudes is a Solutions and Security Architect and a Systems Engineer at Avaya. Bob has over 30 years of experience developing, designing, and architecting systems across a wide variety of domains including collaboration, communications, medical, image processing, financial, intelligence, visual database programming, and military systems. Bob has been awarded over a dozen patents, and holds a Doctor Of Science in Computer Science.
Sara Broadbent
Sara Broadbent
Sara Broadbent, Senior Director of Avaya Corporate Responsibility, has 25+ years of experience in improving business ops by integrating environment, safety and sustainability goals and requirements into day-to-day work processes.
Steve Brock
Steve Brock
Steve has broad industry experience that includes the design, engineering and global deployment of innovative communications solutions. Steve has worked with customers all over the world to solve complex consumer and business communication problems. You can follow Steve at @SteveBrockRTP.
Anthony Brown
Anthony Brown
Anthony is a customer experience specialist with more than 16 years’ experience in delivering contact centre projects and leading complex solutions initiatives, including knowledge of advanced technologies like big data, speech analytics, and mobility.
Elizabeth G. Burton
Elizabeth G. Burton
Elizabeth Burton is Director, Global Strategic Partner Marketing at Avaya. She has over 10 years of leadership experience working with partners to facilitate go-to-market initiatives, expand market reach, and increase profitability. She was previously recognized as a Woman Worth Watching by the Profiles in Diversity Journal and has a Master’s degree in Public Administration.
Mike Butts
Mike Butts
Mike has 10 years of contact center experience and more than 25 years of business-to-business marketing experience crafting and executing go-to-market strategies for engineered and technology solutions. At Avaya, Mike focuses on Avaya Workforce Optimization, and agent desktop and contact center solutions for midsize businesses.
Rob Carmichael
Rob Carmichael
A Consulting Sales Engineer for Avaya Equinox and UC, Carmichael has 20 years of experience in the ICT industry. He is a subject matter expert, and has worldwide sales rep experience, in conferencing and collaboration solutions.
Becky Carr
Becky Carr
Becky Carr is the global head of Avaya Marketing. Her career spans 30 years at companies like Verizon, Savvis and CoStar. Becky has expertise across all areas of Marketing, but her passion is digital marketing and account-based marketing. When she isn’t working, Becky enjoys paddle boarding on the Potomac, hiking with her husband and puppy, and vacationing with her son and daughter.
David Chavez
David Chavez
David Chavez is a Vice President in the Office of the CTO, responsible for Architecture and Consulting. Having 25 years of experience and holding 76 US patents, David is responsible for Avaya’s award-winning and market-leading IP communications architecture and the creator of the Avaya Aura(R) architecture. He has a B.S. in Computer Science and Mathematics from New Mexico State University and an M.S. in Mathematics from Colorado State University, with some executive education from Stanford Graduate School of Business.
Peter Chidiac
Peter Chidiac
Peter Chidiac is Managing Director at Avaya Australia and New Zealand. Peter was Managing Director at Truphone, where he managed a transformation of the Australian business. He has also held senior leadership roles at Veridian Solutions and eLoyalty, and was Managing Director A/NZ at Nuance Communications.
Jim Chirico
Jim Chirico
Jim Chirico is President and Chief Executive Officer of Avaya, Inc., a global leader in digital communications software, services and devices for businesses of all sizes.
John Colvin
John Colvin
John leads Avaya global partner programs and communications, with a focus on engaging and enabling our partner community to drive outstanding outcomes for customers and growth for all. He is passionate in leading his teams to find creative approaches to fostering win-win-win opportunities for Avaya, and our partners and customers. John joined Avaya in 2014 from Arrow Electronics where he served as the global Vice President of Marketing. He has a proven record for delivering results throughout his 30 years of industry leadership experience at Arrow, Shared Technologies, NEC and Siemens.
Guest Contributors
Guest Contributors
To extend the viewpoints and information we present in Avaya Connected, we occasionally invite Avaya customers, business partners, industry experts, and users to share their observations, reviews, and results of the Avaya solutions and technology that they work with every day.
Greg Deffenbaugh
Greg Deffenbaugh
Greg Deffenbaugh focuses on Wi-Fi Location Based Services and Software Defined Storage Networking. Greg has spent the last 32+ years working in real-time systems, software development, and technical sales, including 18 years in enterprise storage, including both SAN and NAS technologies.
Jerry Dotson
Jerry Dotson
Jerry Dotson is the Vice President for civilian and advanced programs within Avaya Governments Solutions. Dotson oversees the design and implementation of communication services to support the various operations of Avaya government customers.
Joel Ezell
Joel Ezell
Joel holds the title of Distinguished Engineer as the lead architect on Avaya Breeze R&D. He is 20-year Avaya veteran, and is a named inventor on 30+ U.S. patents. At Avaya, Joel leads the Avaya Cloud Technology Council, WebRTC Steering Committee, and Single Sign-on. He has spoken at industry events including Enterprise Connect and the WebRTC expo. And he is a regular responder on various Avaya DevConnect forums.
Mark J. Fletcher, ENP
Mark J. Fletcher, ENP
Mark J. Fletcher, ENP, is Avaya's Chief Architect for Worldwide Public Safety Solutions. With a telecommunications career spanning three decades, Fletch defines the strategic roadmap for Avaya's Next-Generation Emergency Services solutions while providing thought leadership to the industry. He represents Avaya on the NENA Institute Board, and was recently appointed to the FCC Task Force on Optimal PSAP Architecture and the FCC Disabilities Advisory Committee, where new ideas and innovations for urgent response and community engagement are brought together to deliver a smarter and safer environment.
Steve Forcum
Steve Forcum
Steve Forcum, an Avaya sales engineer, can explain complex technology in simple terms. Forcum is a trusted advisor to many of the largest businesses in New England and beyond. He has developed a platform of engagement, interacting with customers, partners, and other followers on all forms of social media.
Jim Geary
Jim Geary
Jim Geary is General Manager for Avaya’s Americas Sales and Services. In this role, Jim oversees sales, services, and consulting resources, supporting Avaya’s customers and partners throughout the United States, Latin America and Canada. He also has responsibility for the partner channel overseeing this key strategic area of the company’s go to market strategy.
Iman Ghorayeb
Iman Ghorayeb
Iman Ghorayeb is the head of PR for Avaya AMEA. She joined Avaya in October 2014 and is based in Dubai, United Arab Emirates.
Jerry Glembocki
Jerry Glembocki
Glembocki is responsible for driving Avaya enterprise-wide initiatives and programs to systematically ensure product and service quality and drive current-state improvements. In previous roles, he’s led substantial improvements in quality systems, R&D, manufacturing, product reliability, and product development transfer systems.
Dragan Grebovich
Dragan Grebovich
Dragan Grebovich is an Avaya Distinguished Engineer, leading system solutions, security and networking in the Avaya Sales organization. Current interests: Quantum Computing, Blockchain, and Artificial Intelligence. Dragan's career builds on years in the R&D (architect of Nortel Contivity, and Avaya C-Pod/Pod Fx), Product Management (Nortel Magellan and Optera Packet Core), Systems Engineering. Previous work in government security organizations, BNR/Nortel and Avaya. Dragan participates in IETF, ITU-T, and IEEE. Lecturer at Boston University.
Sanjeev Gupta
Sanjeev Gupta
Sanjeev is responsible for accelerating the growth of Avaya Professional Services through innovative industry specific solutions and offers that help customer leverage their communications solutions to optimize their business processes. Sanjeev has full accountability for the offer P&L and is responsible for offer management, marketing, partnerships and go to market. Sanjeev has over 17 years in the industry with a track record of success in driving both mature businesses as well as new business ventures. Sanjeev holds a MSc in Computer Science from the University of Saskatchewan in Canada and a Bachelor of Engineering from the NIT in Trichy, India.
Fadi Hani
Fadi Hani
Fadi Hani is the Vice President for the Middle East, Africa and Turkey. Since joining Avaya in 2007, Hani has held senior sales and management roles in the company, including Managing Director for the Kingdom of Saudi Arabia, Kuwait, Bahrain and Pakistan, where he achieved double-digit business growth year-on-year, and was recognized as Avaya EMEA “Managing Director of the Year” in 2015.
Scott Hanwell
Scott Hanwell
A 25-year veteran of the communications industry, Scott has held positions in finance, pricing, competitive analysis, joint venture management and product marketing across the midmarket and enterprise. He is currently responsible for marketing Avaya’s enterprise core Team Engagement solutions.
Karen Hardy
Karen Hardy
Karen Hardy, Vice President of Product & Solution Marketing at Avaya, is a 20+ year business communications industry veteran who currently leads marketing for Avaya’s market-leading customer engagement and team engagement technologies.
Ahmed Helmy
Ahmed Helmy
Ahmed Helmy, Director in Avaya’s Solution Architecture Services, provides technical consulting services and expertise for Avaya communications projects.
Lee Ho
Lee Ho
Lee Ho is Director of Digital Marketing for Avaya. Lee is responsible for a variety of strategic marketing disciplines, which include demand generation, messaging and positioning, solution launches, digital content and creative. Lee’s career spans 20 years of leadership experience in enterprise software marketing and startups. He also has extensive experience in product management, strategic alliances and change facilitation.
Craig Iwata
Craig Iwata
Craig Iwata is the Senior Director of Product Management responsible for Avaya's midmarket collaboration platforms. This focus includes cloud as well as premises-based architectures. Craig’s team drives the overall strategy, direction, and roadmaps for Avaya IP Office and they have been instrumental in growing IP Office to the rich platform for midsize businesses that it is today.
Peter Kamm
Peter Kamm
Peter has worked within Avaya in various regional and global support, consultancy, and management roles. He is currently shaping and driving the global technical strategy for Avaya global accounts around Avaya solutions, integrations, and customer service.
Galib Karim
Galib Karim
Galib Karim is currently VP of Sales for Avaya Americas International. As Avaya’s Sr Director of Sales for Caribbean and Latin America he led the region’s operations, including sales and support of the company's technology, applications, and industry-specific businesses. At Avaya, he’s been Managing Director for LATAM and Mexico, Director of Nortel Networks, Director of Service Providers, and Director of Enterprise Networks.
Natalie Keightley
Natalie Keightley
Natalie Keightley, Contact Center Product Marketing Lead at Avaya, supports Avaya Healthcare and Customer Engagement Solutions, focusing on customer experience as part of an organization’s digital transformation.
Khalid Khan
Khalid Khan
Director Cloud & Mid Market for Avaya MEA, APAC and South Europe, Khalid is one is one of the founding members of Avaya’s SME business & channel in the Middle East and a key player behind its continued growth and the success of the Powered By Cloud Avaya IP Office solution.
Tony Kleckner
Tony Kleckner
Tony Kleckner manages Avaya’s customer reference program. Prior to Avaya, Tony worked in leadership roles in the financial services industry, including a period at Morgan Stanley as an Avaya customer.
Mike Kuch
Mike Kuch
Mike is the Senior Director for Solutions Marketing at Avaya. He focuses on Marketing of Team Engagement solutions with emphasis on bringing new Cloud offers to Market. He is veteran in the technology industry, specializing in bringing pioneering technologies into new and established markets.
Jen Lau
Jen Lau
Jen Lau is an internal communications manager at Avaya, responsible for global communications to the company’s diverse employee base. Jen has a background in HR and came from the federal space, starting her career at Avaya Government Solutions. She has a B.A. in Communications from George Mason University. When not working virtually for Avaya, she spends her time answering to the name of (super) mom.
Andrew Maher
Andrew Maher
After 20 years of building, designing & consulting on customer engagement solutions, I now have the pleasure of capturing, packaging and retelling our partners and customers success stories to anyone who is interested.
Tara Mahoney
Tara Mahoney
Tara has experience consulting with health systems globally, developing best practices and use cases leveraging communications technologies. She helps define and deliver solutions for patients, providers and payers including: mobile care team coordination and collaboration, digital channel patient access to services, virtual care solutions. She gets her energy from working closely with the Healthcare Administrators, Frontline Practitioners and IT Leadership defining requirements, delivering design and working closely with users through to implementation.
Val Matula
Val Matula
Val Matula is the Senior Director and Head of Emerging Products and Technology at Avaya. His team is responsible for delivering first-of-its-kind customer deployments of emerging technology solutions. He currently holds more than 40 patents.
Chris McGugan
Chris McGugan
Chris leads Avaya’s technology strategy development to guide future investments. His focus is on assessing customer needs, market trends and how new and emerging technologies can drive value and improved customer experience as part of the digital transformation in communications that Avaya is leading.
Martin Mills
Martin Mills
An Avaya Systems Engineer, Martin is part of Avaya’s Technology office, specializing in UC and video solutions design and consultation.
Patti Moran
Patti Moran
Patti Moran is Senior Director, WW Channel Development and Activation. In this role, Patti oversees Avaya’s go-to-market strategy, identifying the gaps and formulating action plans to ensure optimal channel coverage and capability globally. She leads global partner recruitment and development, while building the programs and initiatives needed to activate the channel community, increase customer satisfaction and drive revenue through the Avaya channel.
Fadi Moubarak
Fadi Moubarak
Now Channel and Distribution Leader, Avaya International, Fadi is a seasoned channel and distribution professional who has built and leads various AMEA/EU programs for more than four years.
Mohammad Nezarati
Mohammad Nezarati
Mohammad Nezarati founded Esna Technologies in 1989 to deliver innovative communications and collaboration solutions to enterprise customers. He served as both CEO and Chief Technologist for Esna, and was the primary architect and developer of the company’s first award-winning UC solution, Officelinx. Mohammad has more than 25 years of leadership experience and has been honored with the Canadian CTI Pioneer award for his experience in the messaging and communications industry. In 2015 Avaya acquired Esna and Mohammad served as the VP and GM of Team Engagement Applications. Presently he leads Zang, Inc. a wholly owned subsidiary of Avaya.
Laurent Philonenko
Laurent Philonenko
Laurent Philonenko is Senior Vice President of Corporate Strategy & Development and CTO at Avaya, a leading provider of solutions that enable customer and team engagement. In this role, Laurent is responsible for the development and execution of Avaya’s short- and long-term growth and engagement strategies. As part of his focus on Avaya growth strategies, Laurent has oversight of M&A, Avaya Labs, architecture and consulting groups, as well as the Avaya DevConnect developer program and technology partnerships.
Andrew Prokop
Andrew Prokop
Andrew Prokop is the Director of Emerging Technologies at Arrow Systems Integration. Andrew is an active blogger and his widely-read blog, SIP Adventures, discusses every imaginable topic in the world of unified communications. Follow Andrew on Twitter at @ajprokop.
Paul Relf
Paul Relf
Paul Relf is a Digital Transformation Accelerator. As a Director of Product Management at Avaya, he helps customers enhance user experience, increase productivity and improve business performance by leveraging disruptive digital technology. Paul is a seasoned Agile Scrum and Pragmatic Marketing practitioner, with a strong track record of delivering innovative solutions to the market.
Bob Romano
Bob Romano
Bob Romano is the Vice President of Video Marketing at Avaya, where he is responsible for positioning, messaging and product marketing for video solutions. He previously served as the Vice President of Global Marketing at Radvision, which was acquired by Avaya in mid-2012.
Ronald Rubens
Ronald Rubens
Ronald is Vice President for Northern Europe His territory covers Germany, United Kingdom, Netherlands, Nordics, Ireland, Belgium and Luxembourg. Ronald’s focus will be to continue driving strong change within Avaya, championing its customer first culture, motivating his team towards delivering the digital transformation goals of their customers, and building a solutions-selling approach that aligns teams from across Northern Europe.
Frederick Sabty
Frederick Sabty
Fredrick Sabty is the Vice President, Hospitality for Avaya worldwide. An experienced veteran of the communications, hospitality and business services industry, Frederick is responsible for delivering industry-specific solutions to the world’s hospitality providers, and is a member of the core leadership team for Avaya’s global business in his vertical.
Steve Smith
Steve Smith
As a Software Architect within Avaya’s Emerging Products and Technologies (EP&T) organization, Steve supports Avaya Sales Teams, Partners and Customers with innovative solution design solving often complex communication challenges. Steve has 20+ years of contact center software design and development experience architect and integrator and roles within professional services. As a self-professed “0.5 geek”, his passions include following the latest software trends and technologies of the increasingly fast paced technological world we all live in. Steve holds a Bachelor’s degree with honors in Information Technology from the University of Phoenix and has completed post graduate studies of Software Engineering at DePaul University in Chicago. In his free time, he enjoys playing sports including golf, paintball, hunting, fly fishing and snow skiing and spending time with his wife and 3 children.
Brian Snortheim
Brian Snortheim
Brian Snortheim is the Head of Channel Marketing for Avaya’s Master Agent program. He is responsible for building the strategy around growth of the Master Agent partnerships, promoting the Avaya brand in the channel, and creating programs to enable sales agents. Brian has 20+ years of experience working with channel programs at Fortune 500 companies. He resides in Chapel Hill, NC.
Kannan Sreedhar
Kannan Sreedhar
In a career spanning 30+ years, Sreedhar has participated in the evolution of IT technology, leading strategy and business development activities and designing and implementing growth initiatives across multiple industries. He focuses on driving entrepreneurship and fostering economic development through collaboration and is currently the Corporate Consulting Director for Healthcare at Avaya.
Andy Steen
Andy Steen
Andrea "Andy" Steen specializes in leading internal and external strategic communication initiatives with an expertise in managing and developing high-performing communication teams and social, digital, mobile-led business solutions. She also leads Avaya’s Sports Marketing Team. Follow her at @andydances.
Emir Susic
Emir Susic
Emir Susic is 10-year industry veteran, predominantly focused on contact center and services. In the Avaya Services organization, he’s held various positions in the Adriatic, Eastern Europe, EMEA, GGM and recently AMEA. His experience managing Avaya sales organizations and our service provider customers’ contact centers combined with years of experience in Avaya Services allow him to form great teams focused on business outcomes.
Tan Meng Teck
Tan Meng Teck
Teck has spent most of his career consulting on, designing and implementing customer experience solutions. As a Regional Director at Avaya, Teck has helped enterprise clients in Southeast Asia and Greater China to define their CEM strategies and improve their Net Promoter Scores and customer lifetime value. In the contact center industry, Teck has been a featured speaker at Avaya and Industry events, including MAMPU ASEAN CIO forum and the Contact Center Association of Singapore.
Savio Tovar Dias
Savio Tovar Dias
Savio Tovar Dias has 18+ years’ experience in the Communications industry, spanning AT&T, Lucent Technologies, and currently Avaya. He leads Technical Operations for Avaya in Asia, Middle East, Africa, Turkey, India, China and Russia. Savio puts focus on customers’ consumption of technology and driving new channel models based on XaaS, Cloud, and Managed Services.
Jean Turgeon
Jean Turgeon
Jean Turgeon is the Vice President and Chief Technologist for software-defined architecture at Avaya. He has more than 29 years of industry experience in networking design and implementation.
Faye Tylee
Faye Tylee
Prior to joining Avaya, Faye had an impressive 16-year career at Wyndham, holding many leadership positions including EVP and VP of HR. She also held HR roles at RS Components and RCI. Faye has extensive experience in strategic HR planning; M&A; international resource planning; new business and geo expansion; & talent engagement, development and retention.
Paul Wakefield
Paul Wakefield
Currently a Strategic Accounts Sales Engineer on the Avaya UK Sales Enterprise Team, Paul has 17+ years’ experience in telecommunications. At Avaya, he’s held customer-focused roles in UC and Contact Centre technologies. He excels in helping customers through huge changes in technology, including consolidation of TDM systems and shifts to IP. He now focuses on helping companies deliver an exceptional customer experience as they define their DX.
Kellie Walenciak
Kellie Walenciak
Kellie Walenciak has been with Avaya since 2004. She presently leads the Employee Engagement team where she’s able to flex her creative muscles and nurture her love of the written word. When she’s not writing, editing or brainstorming, Kellie enjoys hiking, travelling, the ballet and the occasional political debate.