Avaya is a global leader in delivering superior communications experiences. Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or as a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Abdullah Ali is a solution engineering professional in Avaya’s Australian team. With more than a decade’s experience in business communications solutions, his focus is on helping customers solve their business challenges in relation to customer experience and team engagement.
Jon Alperin leads the Avaya DevConnect program--Avaya's global developer and technology partner program--leveraging a background as an application developer, solution architect, and product manager for the telecom and high-tech industries. Since joining Avaya in 2001, he has also supported the company with roles in corporate strategy, marketing and alliance development.
Based in Dubai – U.A.E., and a member of the Avaya International (EMEA/APAC) leadership team, Alzubaidi is a leader in Customer and Team Engagement Solutions for Avaya. He brings 25+ years’ experience in business communications to helping enterprises enhance and expand their customer experiences with advanced technologies.
Sami Ammous is the System Engineering Director for Avaya Asia Pacific, running the technical sales team with focus on delivering outcomes to Avaya’s top customers. Sami is also one of Avaya’s thought leaders, delivering talks in public forums and contributing to online publications. He has deep expertise in customer and team engagement solutions.
Brian Anderson is a Practice Leader for Public Safety since February of 2019 bringing NG911 and more intelligent Emergency Services into greater use across North America. He previously held positions at Comprehensive Communications Services (CCS) and Genband proceeded by various positions at Avaya over a 14 year tenure.
In his role as senior director of strategic initiatives, Derek is focused on cloud migrations, digital ecosystems, security and personalized business outcomes via workflows/low code. Derek is Cloud, Security, ITIL and is Sigma certified and has two decades of direct expertise through executive roles at Avaya, Verizon, Daisy Group and BT.
Tamra is the CTO, Avaya Israel. She is passionate about innovation, constantly looking for ways to make communication between people more natural and productive. She comes from a strong background in mathematics and computer science, and hands-on experience in algorithmic research. She is a technology person and a people person and is well connected to the Israeli startup ecosystem. She is the co-inventor of about two dozen patents and the co-author of several academic papers.
Oliver Bengtsson is Senior Product Manager of IP Endpoints at Avaya, leading new device innovation. Oliver is responsible for the introduction and go-to-market initiatives of exciting new solutions such as Avaya Vantage.
As IT Architecture & Systems Senior Director at Avaya, Michael focuses on cloud and transformational enterprise solutions, producing business-driven IT and converged IT architecture. Among many awards, Michael received National recognition as Innovator of the Year (2009) by Red Hat and by NetApp (2012) and was issued a patent related to networking technology in March 2016.
Markus Bornheim is a consultant sales engineer for Emergency Services & Public Safety at Avaya. Markus’s 30-year career builds on business analysis combined with architectural views and technologies for Contact Centers and Enterprise UC environments. Markus is an active member of EENA and NENA, and consultant to the Advisory Board of the German-European Commission for Civil Protection e.V.
Vandana Brar is Senior Product Manager at Avaya, leading new video desktop device innovation as part of the Endpoints portfolio. Vandana is responsible for the introduction and go-to-market initiatives of the Avaya Vantage Franchise. With an engineering background, Vandana has over 20 years’ experience in telecommunications hardware, software, and cloud product management.
Sara Broadbent, Senior Director of Avaya Corporate Responsibility, has 25+ years of experience in improving business ops by integrating environment, safety and sustainability goals and requirements into day-to-day work processes.
Steve has broad industry experience that includes the design, engineering and global deployment of innovative communications solutions. Steve has worked with customers all over the world to solve complex consumer and business communication problems. You can follow Steve at @SteveBrockRTP.
Anthony is a customer experience specialist with more than 16 years’ experience in delivering contact centre projects and leading complex solutions initiatives, including knowledge of advanced technologies like big data, speech analytics, and mobility.
Mike has 10 years of contact center experience and more than 25 years of business-to-business marketing experience crafting and executing go-to-market strategies for engineered and technology solutions. At Avaya, Mike focuses on Avaya Workforce Optimization, and agent desktop and contact center solutions for midsize businesses.
A Consulting Sales Engineer for Avaya Equinox and UC, Carmichael has 20 years of experience in the ICT industry. He is a subject matter expert, and has worldwide sales rep experience, in conferencing and collaboration solutions.
David Chavez is a Vice President responsible for Architecture for Avaya as well as leading Innovational projects, a 53 year-old Systems Architect with 30 years of professional experience. He credits his exceptional track record of innovation to “creativity and enthusiasm in my approach to solving problems.”
His contribution has been recognized by 91 US patent awards, with many more pending. David received a B.S. in computer Science and Mathematics from New Mexico State University in 1987 and an M.S. in Mathematics from Colorado State University. Additionally, David supplemented his education with Executive coursework at Stanford Graduate School of Business in corporate strategy.
Peter Chidiac is Managing Director at Avaya Australia and New Zealand. Peter was Managing Director at Truphone, where he managed a transformation of the Australian business. He has also held senior leadership roles at Veridian Solutions and eLoyalty, and was Managing Director A/NZ at Nuance Communications.
Charlene is an experienced marketing generalist with a never-ending love for electronics, science, and data. Her career spans working in consumer electronics, gaming, networking, electronic design automation, medical software, as well as marketing operations, unified communications, and devices at Avaya.
Frank is the Senior Vice President of U.S. Sales at Avaya. Frank succeeds at creating value for his customers by understanding the business outcomes his clients need to achieve and applying technology solutions to help them reach those goals. Frank lives in Scarsdale, NY with his wife and three sons.
John leads Avaya global partner programs and communications, with a focus on engaging and enabling our partner community to drive outstanding outcomes for customers and growth for all. He is passionate in leading his teams to find creative approaches to fostering win-win-win opportunities for Avaya, and our partners and customers. John joined Avaya in 2014 from Arrow Electronics where he served as the global Vice President of Marketing. He has a proven record for delivering results throughout his 30 years of industry leadership experience at Arrow, Shared Technologies, NEC and Siemens.
To extend the viewpoints and information we present in Avaya Connected, we occasionally invite Avaya customers, business partners, industry experts, and users to share their observations, reviews, and results of the Avaya solutions and technology that they work with every day.
Miles leads Avaya's Midmarket practice across Canada, Central and Latin America, focusing on transitioning companies to Avaya solutions available on premises and in easy-to-use, competitive cloud subscription models. Miles's background includes distribution, VAR, and regional sales leadership in Canada, Australia, and South America.
Greg Deffenbaugh focuses on Wi-Fi Location Based Services and Software Defined Storage Networking. Greg has spent the last 32+ years working in real-time systems, software development, and technical sales, including 18 years in enterprise storage, including both SAN and NAS technologies.
Jerry Dotson is the Vice President for civilian and advanced programs within Avaya Governments Solutions. Dotson oversees the design and implementation of communication services to support the various operations of Avaya government customers.
Mark J. Fletcher, ENP, is Avaya's Chief Architect for Worldwide Public Safety Solutions. With a telecommunications career spanning three decades, Fletch defines the strategic roadmap for Avaya's Next-Generation Emergency Services solutions while providing thought leadership to the industry. He represents Avaya on the NENA Institute Board, and was recently appointed to the FCC Task Force on Optimal PSAP Architecture and the FCC Disabilities Advisory Committee, where new ideas and innovations for urgent response and community engagement are brought together to deliver a smarter and safer environment.
Steve Forcum, an Avaya sales engineer, can explain complex technology in simple terms. Forcum is a trusted advisor to many of the largest businesses in New England and beyond. He has developed a platform of engagement, interacting with customers, partners, and other followers on all forms of social media.
Jim Geary is General Manager for Avaya’s Americas Sales and Services. In this role, Jim oversees sales, services, and consulting resources, supporting Avaya’s customers and partners throughout the United States, Latin America and Canada. He also has responsibility for the partner channel overseeing this key strategic area of the company’s go to market strategy.
Hailing from a software engineering background, Giselle has extensive hands-on experience in building out contact centers, including implementation, customization and integration with multiple third-party systems. Having worked in the customer experience business for over 12 years, Giselle currently operates in a business development and sales role, helping customers across multiple sectors to shape and realize their CX strategies and roadmaps.
Dragan Grebovich is an Avaya Distinguished Engineer, leading system solutions, security and networking in the Avaya Sales organization. Current interests: Quantum Computing, Blockchain, and Artificial Intelligence. Dragan's career builds on years in the R&D (architect of Nortel Contivity, and Avaya C-Pod/Pod Fx), Product Management (Nortel Magellan and Optera Packet Core), Systems Engineering. Previous work in government security organizations, BNR/Nortel and Avaya. Dragan participates in IETF, ITU-T, and IEEE. Lecturer at Boston University.
Sanjeev is responsible for accelerating the growth of Avaya Professional Services through innovative industry specific solutions and offers that help customer leverage their communications solutions to optimize their business processes. Sanjeev has full accountability for the offer P&L and is responsible for offer management, marketing, partnerships and go to market. Sanjeev has over 17 years in the industry with a track record of success in driving both mature businesses as well as new business ventures. Sanjeev holds a MSc in Computer Science from the University of Saskatchewan in Canada and a Bachelor of Engineering from the NIT in Trichy, India.
Fadi Hani is the Vice President for the Middle East, Africa and Turkey. Since joining Avaya in 2007, Hani has held senior sales and management roles in the company, including Managing Director for the Kingdom of Saudi Arabia, Kuwait, Bahrain and Pakistan, where he achieved double-digit business growth year-on-year, and was recognized as Avaya EMEA “Managing Director of the Year” in 2015.
A 25-year veteran of the communications industry, Scott has held positions in finance, pricing, competitive analysis, joint venture management and product marketing across the midmarket and enterprise. He is currently responsible for marketing Avaya’s enterprise core Team Engagement solutions.
Karen Hardy, Vice President of Product & Solution Marketing at Avaya, is a 20+ year business communications industry veteran who currently leads marketing for Avaya’s market-leading customer engagement and team engagement technologies.
Lee Ho is Director of Digital Marketing for Avaya. Lee is responsible for a variety of strategic marketing disciplines, which include demand generation, messaging and positioning, solution launches, digital content and creative. Lee’s career spans 20 years of leadership experience in enterprise software marketing and startups. He also has extensive experience in product management, strategic alliances and change facilitation.
Craig Iwata is the Senior Director of Product Management responsible for Avaya's midmarket collaboration platforms. This focus includes cloud as well as premises-based architectures. Craig’s team drives the overall strategy, direction, and roadmaps for Avaya IP Office and they have been instrumental in growing IP Office to the rich platform for midsize businesses that it is today.
Peter has worked within Avaya in various regional and global support, consultancy, and management roles. He is currently shaping and driving the global technical strategy for Avaya global accounts around Avaya solutions, integrations, and customer service.
Galib Karim is currently VP of Sales for Avaya Americas International. As Avaya’s Sr Director of Sales for Caribbean and Latin America he led the region’s operations, including sales and support of the company's technology, applications, and industry-specific businesses. At Avaya, he’s been Managing Director for LATAM and Mexico, Director of Nortel Networks, Director of Service Providers, and Director of Enterprise Networks.
Natalie Keightley, Contact Center Product Marketing Lead at Avaya, supports Avaya Healthcare and Customer Engagement Solutions, focusing on customer experience as part of an organization’s digital transformation.
Edel Kelly worked at Nortel and then Avaya since 2007 as a software engineer, first in Professional Services and later joining the Contact Center R&D team. Now, she’s part of the Solutions & Technology group, helping to deliver new features to the CRM Connected Desktop product. When not glued to a computer screen, she enjoys running, reading and spending quality time with family and friends.
Director Cloud & Mid Market for Avaya MEA, APAC and South Europe, Khalid is one is one of the founding members of Avaya’s SME business & channel in the Middle East and a key player behind its continued growth and the success of the Powered By Cloud Avaya IP Office solution.
Mike is the Senior Director for Solutions Marketing at Avaya. He focuses on Marketing of Team Engagement solutions with emphasis on bringing new Cloud offers to Market. He is veteran in the technology industry, specializing in bringing pioneering technologies into new and established markets.
Paul leads Contact Center Marketing for Avaya. His career spans 25 years in the Contact Center market with leading roles in Product Marketing and Product Management. Paul focuses on the marketing of the full range of Avaya’s Contact Center Portfolio to drive adoption with new and existing customers.
Ping is the architect for Maestro -- a service that deploys, configures, updates/upgrades and orchestrates Avaya products for OneCloud and for customer/partner environments. She has been with Avaya and Nortel since 1995, was with IBM before that, and has worked on call servers, unified messaging, system management, security, IPv6, and natural language processing.
Ioan MacRae is head of EU Midmarkets. In this role, MacRae is responsible for driving Avaya’s midmarket presence and increasing market share across the EU region. MacRae works closely with the EU sales team and Avaya partners to encourage the adoption of Avaya’s midmarket portfolio, improve sales cycles and go-to-market strategies. MacRae has a wealth of sales and management experience, both in the UK and overseas. Most recently, he was General Manager, UK, Ireland and Greece for Westcon Group.
Tara has experience consulting with health systems globally, developing best practices and use cases leveraging communications technologies. She helps define and deliver solutions for patients, providers and payers including: mobile care team coordination and collaboration, digital channel patient access to services, virtual care solutions. She gets her energy from working closely with the Healthcare Administrators, Frontline Practitioners and IT Leadership defining requirements, delivering design and working closely with users through to implementation.
Val Matula is the Senior Director and Head of Emerging Products and Technology at Avaya. His team is responsible for delivering first-of-its-kind customer deployments of emerging technology solutions. He currently holds more than 40 patents.
Chris leads Avaya’s technology strategy development to guide future investments. His focus is on assessing customer needs, market trends and how new and emerging technologies can drive value and improved customer experience as part of the digital transformation in communications that Avaya is leading.
Patti Moran is Senior Director, WW Channel Development and Activation. In this role, Patti oversees Avaya’s go-to-market strategy, identifying the gaps and formulating action plans to ensure optimal channel coverage and capability globally. She leads global partner recruitment and development, while building the programs and initiatives needed to activate the channel community, increase customer satisfaction and drive revenue through the Avaya channel.
Mohammad Nezarati founded Esna Technologies in 1989 to deliver innovative communications and collaboration solutions to enterprise customers. He served as both CEO and Chief Technologist for Esna, and was the primary architect and developer of the company’s first award-winning UC solution, Officelinx. Mohammad has more than 25 years of leadership experience and has been honored with the Canadian CTI Pioneer award for his experience in the messaging and communications industry. In 2015 Avaya acquired Esna and Mohammad served as the VP and GM of Team Engagement Applications. Presently he leads Zang, Inc. a wholly owned subsidiary of Avaya.
As a Sales Engineering Manager, Michiel Noordermeer has extensive experience in leading international teams of technical sales professionals. With a 20 year plus background in networking, security, UC and CC, he is well versed in the IT industry. He is a father of four children and married for 20 years. Usually based in the Netherlands, but stationed in Ireland for 6 months. Michiel and his wife Nicole “enjoy” a temporary long-distance relationship for the duration of the Talent Exchange Program.
Gaurav Passi is President of the Cloud Business Group. He is responsible for further accelerating the company’s delivery of cloud communications solutions and driving continued momentum to grow market share in UCaaS and CCaaS worldwide.
Andrew Prokop is the Director of Emerging Technologies at Arrow Systems Integration. Andrew is an active blogger and his widely-read blog, SIP Adventures, discusses every imaginable topic in the world of unified communications. Follow Andrew on Twitter at @ajprokop.
Paul Relf is a Digital Transformation Accelerator. As a Director of Product Management at Avaya, he helps customers enhance user experience, increase productivity and improve business performance by leveraging disruptive digital technology. Paul is a seasoned Agile Scrum and Pragmatic Marketing practitioner, with a strong track record of delivering innovative solutions to the market.
Michael leads the Sales Engineering team for Avaya Mexico. His focus is helping customers to transform their business into the digital world. He counts on high qualified and customer oriented industry and technology expert team of engineers and consultants. Michael obtained the title of Master of Engineering at the University of Applied Sciences in Giessen-Friedberg, Germany, in 1996.
David Rollison is a Senior Marketing Manager at Avaya tasked with leading marketing efforts for Avaya Professional Services, as well as supporting Avaya’s cloud initiatives. Getting his start with a BFA in Theatre, Playwrighting and Directing from Cornish College of the Arts, David has spent the last 12 years supporting B2C and B2B messaging and strategy across the technology sector.
Eric Rossman is the vice president of Strategic Alliances and Partnerships at Avaya. He has responsibility for the Avaya DevConnect Program, the DevConnect Marketplace and A.I.Connect. In addition, he is responsible for establishing and managing strategic alliances with companies such as Google, Salesforce, Microsoft and other key technology providers.
Prior to joining Avaya, Mr. Rossman has held various sales, marketing, and technology-related positions at Kodak, Lucent Technologies and in the public sector. Mr. Rossman is a graduate of the University of Pennsylvania’s Penn Engineering and Wharton School with a Master’s Degree in Technology Management.
Ronald is Vice President for Northern Europe His territory covers Germany, United Kingdom, Netherlands, Nordics, Ireland, Belgium and Luxembourg.
Ronald’s focus will be to continue driving strong change within Avaya, championing its customer first culture, motivating his team towards delivering the digital transformation goals of their customers, and building a solutions-selling approach that aligns teams from across Northern Europe.
Fredrick Sabty is the Vice President, Hospitality for Avaya worldwide. An experienced veteran of the communications, hospitality and business services industry, Frederick is responsible for delivering industry-specific solutions to the world’s hospitality providers, and is a member of the core leadership team for Avaya’s global business in his vertical.
Shefali Shah is Senior Vice President, Chief Administrative Officer and General Counsel. She is responsible for Avaya’s worldwide law department and global human resources organization.
Shefali joined Avaya from Era Group, one of the largest helicopter operators in the world, where she served as SVP, general counsel, and corporate secretary. Previously, Shefali held several senior management roles with Comverse Technology, Inc. She began her legal career at Weil, Gotshal & Manges LLP and Hutchins, Wheeler & Dittmar, P.C.
Shefali holds a Bachelor of Science in Business Administration from Boston University, and a Juris Doctorate in Law from Duke University Law School.
Michael Sisselman, MBA, M.Sc. has 25 years experience in telecommunications and information technology. He has applied broad technical and business skills to advise clients in the acquisition, deployment, and management of global infrastructure and applications. Since 2007, Michael has been a Managing Principal in Avaya Professional Services. Currently, he serves as Practice Leader for AI and Analytics Innovation. Michael has an MBA from Columbia Business School, a Masters in econometrics from London School Economics, and a BA in mathematics from Brandeis University. His academic publications include: "Value-Based Routing and Preference-Based Routing in Contact Centers", which appeared in POM, a leading journal in operations research. He frequency lectures on ways to harness machine learning models in the "Cognitive" contact center of the future.
Tom is Strategy and Business Development Director in Avaya’s Innovation organization. He helps the team deliver groundbreaking services using cutting-edge technologies such as artificial intelligence, blockchain, and biometrics to enable Avaya’s customers to achieve security, operational efficiency, and competitive advantage via superior user experience. Tom has over 20 years’ experience delivering solutions in the areas of speech recognition, mobility, security, and authentication.
As a Software Architect within Avaya’s Emerging Products and Technologies (EP&T) organization, Steve supports Avaya Sales Teams, Partners and Customers with innovative solution design solving often complex communication challenges. Steve has 20+ years of contact center software design and development experience architect and integrator and roles within professional services. As a self-professed “0.5 geek”, his passions include following the latest software trends and technologies of the increasingly fast paced technological world we all live in. Steve holds a Bachelor’s degree with honors in Information Technology from the University of Phoenix and has completed post graduate studies of Software Engineering at DePaul University in Chicago. In his free time, he enjoys playing sports including golf, paintball, hunting, fly fishing and snow skiing and spending time with his wife and 3 children.
In a career spanning 30+ years, Sreedhar has participated in the evolution of IT technology, leading strategy and business development activities and designing and implementing growth initiatives across multiple industries. He focuses on driving entrepreneurship and fostering economic development through collaboration and is currently the Corporate Consulting Director for Healthcare at Avaya.
Andrea "Andy" Steen specializes in leading internal and external strategic communication initiatives with an expertise in managing and developing high-performing communication teams and social, digital, mobile-led business solutions. She also leads Avaya’s Sports Marketing Team. Follow her at @andydances.
Emir Susic is 10-year industry veteran, predominantly focused on contact center and services. In the Avaya Services organization, he’s held various positions in the Adriatic, Eastern Europe, EMEA, GGM and recently AMEA. His experience managing Avaya sales organizations and our service provider customers’ contact centers combined with years of experience in Avaya Services allow him to form great teams focused on business outcomes.
Teck has spent most of his career consulting on, designing and implementing customer experience solutions. As a Regional Director at Avaya, Teck has helped enterprise clients in Southeast Asia and Greater China to define their CEM strategies and improve their Net Promoter Scores and customer lifetime value. In the contact center industry, Teck has been a featured speaker at Avaya and Industry events, including MAMPU ASEAN CIO forum and the Contact Center Association of Singapore.
Prior to joining Avaya, Faye had an impressive 16-year career at Wyndham, holding many leadership positions including EVP and VP of HR. She also held HR roles at RS Components and RCI. Faye has extensive experience in strategic HR planning; M&A; international resource planning; new business and geo expansion; & talent engagement, development and retention.
Mark Vogel is a Contact Center Product Marketing Manager at Avaya spearheading the marketing for some of the company’s emerging technologies. With over 6 years of contact center, unified communications, and cloud marketing experience, Mark focuses on a combination of contact center products ranging from inbound and outbound automation, cloud, and emerging technologies– specifically mobility and artificial intelligence. Mark is a graduate of West Chester University of Pennsylvania and resides in Los Angeles, California. Follow him at @MarkRVogel.
Currently a Strategic Accounts Sales Engineer on the Avaya UK Sales Enterprise Team, Paul has 17+ years’ experience in telecommunications. At Avaya, he’s held customer-focused roles in UC and Contact Centre technologies. He excels in helping customers through huge changes in technology, including consolidation of TDM systems and shifts to IP. He now focuses on helping companies deliver an exceptional customer experience as they define their DX.