workforce optimization Archives - Avaya Connected Blog

2 Articles Tagged workforce optimization

How Workforce Optimization Tools Positively Impact Your Business, Clients, and Bottom Line

Jeff Kerslake
August 24, 2016 | Estimated reading time: 3 minutes to read

Founded in 1962, Common has been delivering best-in-class accounts receivable management programs throughout Canada for decades. With an unwavering commitment to excellence, Common’s leadership team…

Customer Engagement

Are Your Agents Driving the Best Results for Your Contact Center?

Laura Bassett
June 5, 2014 | Estimated reading time: 3 minutes to read

Are your agents driving the best results for your contact center? An interesting question perhaps! But here’s a thought: Engaged agents equal happy customers, and…