32 Articles Tagged Video

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Has WhatsApp Video Missed a Trick?

  • Savio Tovar Dias
  • November 23, 2016 | Estimated reading time: 2 minutes to read
  • In today’s mobile-led world, there is no doubt that messaging apps are becoming the preferred means to communicate with friends, family, and even work colleagues.…
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Lethal Tech Combo to Fight Crime

  • Iman Ghorayeb
  • May 4, 2016 | Estimated reading time: 6 minutes to read
  • With tough economic conditions, high crime rates are adding to a climate of risk and uncertainty. While CCTV systems are support to protect schools, banks…
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7 Things to Review When Choosing Midmarket Video as a Service

  • Pat Patterson
  • October 5, 2015 | Estimated reading time: 5 minutes to read
  • Increasingly, midmarket companies are demanding Op-Ex, cost-effective cloud solutions that are tailored to the needs of their business. We first identified this trend back in…
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4 Key Drivers for Deploying Video in Contact Centers

  • Pat Patterson
  • September 30, 2015 | Estimated reading time: 1 minute to read
  • Everybody has a preferred means of communication. In fact, sometimes, how we prefer to communicate can identify our generation. When choosing how to get answers…
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Top 6 Communications Services Trends of 2015 – Midyear Review

  • Pat Patterson
  • August 4, 2015 | Estimated reading time: 5 minutes to read
  • In October 2014, we assembled a team of five service experts led by Mike Runda, Senior Vice President and President, Avaya Client Services, and asked…
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6 Benefits of Cloud-Based Video Conferencing

  • Henry Dewing
  • July 14, 2015 | Estimated reading time: 5 minutes to read
  • “Savvy corporations will collaborate with the empowered people. Savvy corporations that want to benefit from [the sharing economy] ... will collaborate with these empowered people,…
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The Top 3 Advantages of Video Communications in Today's Workplace

  • Bernard Gutnick
  • June 11, 2015 | Estimated reading time: 3 minutes to read
  • It’s often said that a picture is worth a thousand words. After joining Avaya and hiring a dozen people to work for me around the…
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4 Things to Watch Out For When Rolling Out Video in Your Contact Center

  • Pat Patterson
  • May 5, 2015 | Estimated reading time: 4 minutes to read
  • Video-based customer engagement has continued to gain traction in the market each quarter since mid-2013, when Avaya Client Services President Mike Runda named it a…
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The Key to Driving Actionable and Profitable Business Outcomes with Video

  • Mohammad Nezarati
  • March 18, 2015 | Estimated reading time: 5 minutes to read
  • Nearly every business today has some form of video capability for communicating and collaborating. Once an expensive, standalone solution used exclusively by higher-ups, video has…
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2015: The Year of Power to the Consumer

  • Luke Stangel
  • March 9, 2015 | Estimated reading time: 3 minutes to read
  • 2014 has been the first full year of my current job. It's been a time of rapid change, not just for me, but for the…
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6 Developing Communications Services Trends to Watch in 2015

  • Pat Patterson
  • October 20, 2014 | Estimated reading time: 3 minutes to read
  • Is it 2015 already?? It is, if you are an IT manager in the final stages of budgeting and allocating. With a new year comes…
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Being READY for Disaster with Communications Solutions

  • Mark J. Fletcher, ENP
  • October 2, 2014 | Estimated reading time: 15 minutes to read
  • Being ready for disaster includes keeping a business operating even when employees may be forced to work remotely. The Avaya SCOPIA solution offers real time…
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4 Video Conferencing Lies Everyone Thinks Are True... But Aren’t

  • Luke Stangel
  • September 9, 2014 | Estimated reading time: 1 minute to read
  • Video conferencing is too complicated, too time-consuming, too tech-specific and too low-quality for company-wide adoption… right? Wrong! Avaya’s own employees use Avaya Scopia®--the company’s premier…
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10 Questions to Help You Identify the Ideal Private Cloud

  • Pat Patterson
  • September 3, 2014 | Estimated reading time: 4 minutes to read
  • Companies with contact centers are migrating to the cloud at an even faster pace than we previously noted in June. Many others are moving from…
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A WebRTC Security Primer

  • Andrew Prokop
  • July 15, 2014 | Estimated reading time: 3 minutes to read
  • There are a number of reoccurring themes in my blog articles and security is near the top of the playlist. If you’ve been a long…
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Avaya Diagnostic Server Delivers Unprecedented Network Visibility

  • Sandra Thomson
  • May 15, 2014 | Estimated reading time: 2 minutes to read
  • Have you ever worked on a trouble ticket from a contact center agent reporting poor audio quality and you can’t seem to pinpoint the root…