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#CX: The Overlooked Necessity that Cost United Airlines Everything

#CX: The Overlooked Necessity that Cost United Airlines Everything

  • Morag Lucey
  • May 3, 2017 | Estimated reading time: 5 minutes to read
  • On the whole, we’re making great progress in terms of the customer experience (CX). Research unanimously shows deep organizational appreciation of the CX as a…