55 Articles Tagged uc

Untethering the User from the Device with SIP

  • Andrew Prokop
  • May 21, 2014 | Estimated reading time: 5 minutes to read
  • Those of you (like me) of “a certain age” might remember that your first work telephone was probably an analog 2500 set. It was fine…

Would an Emergency 911 Call Work from a SIP Phone?

  • Andrew Prokop
  • May 16, 2014 | Estimated reading time: 8 minutes to read
  • Have you ever had the need to dial 9-1-1? Unfortunately, I have. It was just one time, but one time is enough for me. I…

Avaya Diagnostic Server Delivers Unprecedented Network Visibility

  • Sandra Thomson
  • May 15, 2014 | Estimated reading time: 2 minutes to read
  • Have you ever worked on a trouble ticket from a contact center agent reporting poor audio quality and you can’t seem to pinpoint the root…

What Happens if You Don’t Create a Secure SIP Infrastructure? Bad Things.

  • Andrew Prokop
  • May 12, 2014 | Estimated reading time: 4 minutes to read
  • What happens if you don’t create a secure SIP infrastructure? Bad things can happen. There are lots of nasty people out there who are determined…

SIP Session Manager Tricks from IAUG CONVERGE 2014

  • Andrew Prokop
  • May 8, 2014 | Estimated reading time: 4 minutes to read
  • I attended the International Avaya Users Group Converge2014 in Dallas, Texas last week. This has been an annual event for me for many years and…

Don’t Let SIP Endpoints be Your Achilles Heel

  • Andrew Prokop
  • May 5, 2014 | Estimated reading time: 6 minutes to read
  • I was out East last week (I grew up in Arizona and we call everything on the right side of the map “out East”), where…

How do You Do an SIP INVITE Request?

  • Andrew Prokop
  • May 1, 2014 | Estimated reading time: 8 minutes to read
  • As a high school student, I loved biology. I loved learning about the natural world and how our bodies function. The spleen was my friend…

SIP Media Management: Early or Late?

  • Andrew Prokop
  • April 29, 2014 | Estimated reading time: 5 minutes to read
  • In a previous blog, I addressed the concepts of early offer and late offer. You are welcome to read the article, SIP Media Management: Early…

The Cloud: Your Disaster Backup for Business Continuity

  • Andrew Prokop
  • April 25, 2014 | Estimated reading time: 4 minutes to read
  • [caption id="attachment_3034" align="alignnone" width="450"][/caption] I hit a deer on my way to work one day. Actually, the deer hit me, since I was minding my…

Understanding the SIP OPTIONS Request

  • Andrew Prokop
  • April 24, 2014 | Estimated reading time: 3 minutes to read
  • Several years ago I bought my sons a set of walkie-talkies. Some of you may remember that for a while they were huge with the…

Rummaging Through the SIP Closet

  • Andrew Prokop
  • April 14, 2014 | Estimated reading time: 4 minutes to read
  • I have a difficult time throwing things out.   Perhaps it’s due to my optimistic nature, but I always feel that no matter how long…

SIP Message Bodies: What do They Mean?

  • Andrew Prokop
  • April 11, 2014 | Estimated reading time: 5 minutes to read
  • I was born and raised in Arizona, but for many years I’ve called Minnesota home. Yes, I understand that most people make the opposite move,…

Unifying Social Media Communications

  • Andrew Prokop
  • April 9, 2014 | Estimated reading time: 3 minutes to read
  • My favorite part of parenting is watching my children grow into wonderful adults. I have three adult children and I am very proud of each…

Dipping Your Toes into the SIP Stream

  • Andrew Prokop
  • April 8, 2014 | Estimated reading time: 4 minutes to read
  • There are surprises and there are surprises. For instance, I like it when I come home after a long day at work to find that…

Understanding Avaya's Personal Profile Manager (PPM)

  • Andrew Prokop
  • April 4, 2014 | Estimated reading time: 4 minutes to read
  • If you were to design an SIP telephone solely based on the features available from IETF (Internet Engineer Task Force – the owners of SIP)…

Enterprise Connect 2014: Avaya Cloud UC Triumphs in the 'Game of CIOs'

  • Luke Stangel
  • March 27, 2014 | Estimated reading time: 2 minutes to read
  • At Enterprise Connect 2014 last week, a mock Request for Proposal (RFP) was held. This is a simulation of the large contracts that companies and…