20 Articles Tagged telephony

Executive Thought Leadership

Zang Serves Up a Special Delivery for Your Mom this Mother’s Day

  • Christina Knittel
  • May 5, 2016 | Estimated reading time: 2 minutes to read
    • Mother’s Day is the one day in the U.S. when the most phone calls are made. According to this cool Mother’s Day Facts site, 122…
Solutions

[Podcast] The Perils of Progress – Not all Sunsets are Pretty

  • Mark J. Fletcher, ENP
  • September 11, 2014 | Estimated reading time: 3 minutes to read
    • It comes as no shock to anyone--especially someone in the communications technology industry--that technology moves forward at a rapid pace and builds upon itself. After…
Unified Communications

Bring-Your-Own... Unified Communications

  • Luke Stangel
  • June 4, 2014 | Estimated reading time: 4 minutes to read
    • Let’s get this out of the way: “Bring your own device” won’t save your company money. Sure, BYOD lets your IT department avoid the upfront…
Developers

How Do You Implement Presence with SIP?

  • Andrew Prokop
  • June 2, 2014 | Estimated reading time: 6 minutes to read
    • Are you familiar with busy lamps on telephones? For many years, they were the only way you could “see” the telephone status of a coworker.…
Unified Communications

Untethering the User from the Device with SIP

  • Andrew Prokop
  • May 21, 2014 | Estimated reading time: 5 minutes to read
    • Those of you (like me) of “a certain age” might remember that your first work telephone was probably an analog 2500 set. It was fine…
Developers

How do You Do an SIP INVITE Request?

  • Andrew Prokop
  • May 1, 2014 | Estimated reading time: 8 minutes to read
    • As a high school student, I loved biology. I loved learning about the natural world and how our bodies function. The spleen was my friend…
Developers

SIP Media Management: Early or Late?

  • Andrew Prokop
  • April 29, 2014 | Estimated reading time: 5 minutes to read
    • In a previous blog, I addressed the concepts of early offer and late offer. You are welcome to read the article, SIP Media Management: Early…
Developers

Understanding Avaya's Personal Profile Manager (PPM)

  • Andrew Prokop
  • April 4, 2014 | Estimated reading time: 4 minutes to read
    • If you were to design an SIP telephone solely based on the features available from IETF (Internet Engineer Task Force – the owners of SIP)…
Developers

For Unified Communications Pros: How to Record Calls with SIPREC

  • Andrew Prokop
  • March 25, 2014 | Estimated reading time: 5 minutes to read
    • “This call may be recorded for quality assurance.” It’s nearly impossible to call a contact center without hearing that message or something very similar.  A…
Unified Communications

What Today's Birthday of the Telephone Means to Me

  • Andrew Prokop
  • March 7, 2014 | Estimated reading time: 2 minutes to read
    • Alexander Graham Bell Source: Wikipedia Today is a day that should be celebrated in every telecom department across the world.  Why?  Because on March 7th,…
Unified Communications

Why Can’t Microsoft Get Lync to Work In Its Own Backyard?

  • Luke Stangel
  • March 4, 2014 | Estimated reading time: 4 minutes to read
    • Well, this is embarrassing: Apparently, Microsoft can’t get the phones to work in their own county. The company recently sold King County, Washington—home of their…
Executive Thought Leadership

Q&A: Plantronics CTO on the Future of Headsets: Smart and Sensor-Laden

  • Mark J. Fletcher, ENP
  • February 20, 2014 | Estimated reading time: 5 minutes to read
    • Joe Burton is the Senior Vice President of technology and development in strategy and CTO at Plantronics, one of the biggest, well-known headset companies in the…
Unified Communications

UC Integrator: Why Enterprises are Embracing Microsoft Lync and Avaya

  • Luke Stangel
  • February 17, 2014 | Estimated reading time: 5 minutes to read
    • As Microsoft prepares to talk up its Lync collaboration app later this week at its annual conference, we'd be remiss if we didn't share how…
Developers

How to Build a Secure SIP Network

  • Andrew Prokop
  • February 13, 2014 | Estimated reading time: 5 minutes to read
    • For the most part, I love my job as a communications architect.  I love sifting through Wireshark traces trying to find needles in SIP haystacks. …
Unified Communications

What Your Telephone Says About You

  • Andrew Prokop
  • February 6, 2014 | Estimated reading time: 3 minutes to read
    • I have an odd quirk. Actually, it’s more of a habit than a true quirk. When I go into a place of business, one of…
CX and Contact Center

Who's the Real Number One in Business Telephony?

  • Luke Stangel
  • October 28, 2013 | Estimated reading time: 4 minutes to read
    • The telephone is far from dead. You know who still loves to call people? Family members, close friends and...the Pope. No joke: 76-year-old Pope Francis…