24 Articles Tagged Technology

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Avaya: Strong Now, Stronger in the Future

  • Jean Turgeon
  • October 9, 2017 | Estimated reading time: 6 minutes to read
  • This article also appeared in the Khaleej Times on October 9, 2017. As a long-time leader in unified communication and contact center applications, Avaya is completing…
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Avaya at GITEX 2017: See What You Can Make with the Latest Technology

  • Nidal Abou-Ltaif
  • October 2, 2017 | Estimated reading time: 2 minutes to read
  • One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. We’ve been attending this…
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Avaya at GITEX 2017: Moving to a True Omnichannel Customer Experience

  • Yaser Alzubaidi
  • September 28, 2017 | Estimated reading time: 2 minutes to read
  • As all too many companies have discovered, increasing customer satisfaction, loyalty and advocacy is easier said than done. And when you fall short, customers have…
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5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…
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Delivering a Memorable Customer Experience—Are You Ready to Serve?

  • Emir Susic
  • June 15, 2017 | Estimated reading time: 3 minutes to read
  • With an increasing number of brands entering the market across virtually all sectors (financial services, retail, healthcare, communications, etc.) organizations are fighting harder than ever…
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Three DX Trends That Can Reduce Complexity in Customer Experience

  • Sami Ammous
  • June 13, 2017 | Estimated reading time: 3 minutes to read
  • My favorite definition of Digital Transformation comes from Current Analysis, where they call it a “way of helping companies reduce the complexity of how they…
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How to Deliver the Digital Healthcare Patient Experience

  • Emir Susic
  • June 12, 2017 | Estimated reading time: 4 minutes to read
  • Technology and the Internet of Things hold great promise to improve our health and well-being. Internet-connected infusion pumps, imaging machines, blood-glucose sensors, and myriad more…
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Putting the You in Unified Communications

  • Martin Mills
  • June 8, 2017 | Estimated reading time: 2 minutes to read
  • Unified communications solutions have failed to deliver on the promise of the name: enterprises struggle to break down the barriers between disparate systems, and workers…
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Why an Agile Process is Great for Digital Transformation

  • Peter Kamm
  • June 6, 2017 | Estimated reading time: 2 minutes to read
  • Agility is imperative to the success of any business. The aim for all of us is to be an organization that can respond to new…
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Transforming Venues Through Digital Enterprise Practices

  • Peter Chidiac
  • June 5, 2017 | Estimated reading time: 4 minutes to read
  • The novelty of free, public Wi-Fi networks is gone—connectivity has become an expectation. Steep competition among leading smartphone manufacturers and improvements in cellular networks have…
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Trust: The Fuel Driving Digital Transformation

  • Paul Wakefield
  • May 26, 2017 | Estimated reading time: 3 minutes to read
  • Though they are heading in a similar direction, all of the CIOs I work with are on their own individual roads to transform digitally whilst…
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The Importance of Women in Tech

  • Eric Ryan
  • March 6, 2017 | Estimated reading time: 3 minutes to read
  • International Women’s Day is right around the corner, on March 8. It’s a day that celebrates and underscores the vital role women have played in…
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Serving Customer Buying Patterns Means Our Partners are “Living on the Edge”

  • Fadi Moubarak
  • December 1, 2016 | Estimated reading time: 3 minutes to read
  • Today’s business environment is a competitive and dynamic landscape that necessitates innovation in communications and collaboration. Technology solutions are more than mere infrastructure investments, they…
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When Is Enough Actually Enough? Exploring the Lagging Face of Public Safety (Part 2)

  • Mark J. Fletcher, ENP
  • September 19, 2016 | Estimated reading time: 5 minutes to read
  • In Part 1 of this series, Avaya Vice President and Chief Technologist for software-defined architecture Jean Turgeon opened up a much-needed conversation about the current…
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When is Enough Actually Enough? A Hard Look at the Lagging Face of Public Safety (Part 1)

  • Jean Turgeon
  • September 13, 2016 | Estimated reading time: 5 minutes to read
  • When we talk about the state of public safety today, we unfortunately have to recognize the devastating tragedies that have forever affected our communities, schools…
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It’s a smart digital world. Let’s build it together.

  • Jean Turgeon
  • August 8, 2016 | Estimated reading time: 2 minutes to read
  • Technology advances are changing our world dramatically … at lightning speed. Today, we live in a world of endless possibilities, one where connections are made…