5 Articles Tagged Survey

If You Dial 911, You Should Be Able to REACH SOMEONE

  • Mark J. Fletcher, ENP
  • May 9, 2014 | Estimated reading time: 4 minutes to read
  •   “The greatest weapon on our arsenal is awareness. Once people learn of this problem, they want to help. So when you go back to…

Creating Customer Satisfaction Surveys That Make An Impact

  • Luke Stangel
  • April 3, 2014 | Estimated reading time: 3 minutes to read
  • Most business leaders talk about their brands' customer experience with enthusiasm and openly discuss its importance with strategists and consumer-facing employees alike. Yet, when they…

Today's Asian Consumers *DO* Demand Great Customer Service

  • Luke Stangel
  • November 20, 2013 | Estimated reading time: 3 minutes to read
  • I spent most of the 90s in Asia - Taiwan and Hong Kong - so I can say with some authority that customer service back…

Avoid Bumps in your journey to THE CLOUD

  • Sanjeev Gupta
  • July 3, 2013 | Estimated reading time: 3 minutes to read
  • The buzz in the industry is around cloud services and the majority of CIOs we talk to share a vision of moving some or all…

Infographic: Why Bad Customer Service Bleeds Your Company Dry

  • Luke Stangel
  • June 24, 2013 | Estimated reading time: 2 minutes to read
  • "Have it your way," has been Burger King's motto on-and-off for the past three decades. No matter what you think about the food (my thoughts:…