29 Articles Tagged Support

When Microsoft Drops Support, It’s Avaya to the Rescue! | Avaya Blog

When Microsoft Drops Support, It’s Avaya to the Rescue!

  • Mike Kuch
  • September 5, 2017 | Estimated reading time: 2 minutes to read
  • Microsoft recently announced that as of July 2018, they will no longer support the use of Session Border Controllers (SBC) to connect third-party PBX systems…
Don’t Underestimate Smart and Secure Remote Access | Avaya Blog

Don’t Underestimate Smart and Secure Remote Access

  • Sandra Thomson
  • March 29, 2017 | Estimated reading time: 2 minutes to read
  • Like many people, I’ve spent a lot of time watching great NCAA March Madness games in the last two weeks. During the commercials, I’ve been…
Three Attributes that Lead to Great Customer Satisfaction | Avaya Blog

Three Attributes that Lead to Great Customer Satisfaction

  • Sandra Thomson
  • March 15, 2017 | Estimated reading time: 3 minutes to read
  • We all know that customer satisfaction dictates success in business. You’ve heard it all before: CSAT scores help determine likelihood of future purchases, customer turnover,…
Achieving Secure, Mission-Critical Technical Support is a Two-Way Street | Avaya

Achieving Secure, Mission-Critical Technical Support is a Two-Way Street

  • Mike Runda
  • February 13, 2017 | Estimated reading time: 3 minutes to read
  • Recently, an Avaya customer—a major global financial institution—encountered a pretty disruptive network issue. Avaya support technicians encountered roadblocks in resolving the issue, and the customer's…
Avaya Healthcheck Tool: Easier Way to Keep Your Communications Network Operating at Peak Performance

New Avaya Healthcheck Tool: It Just Got Easier to Keep Your Communications Network Operating at Peak Performance

  • Sandra Thomson
  • February 3, 2017 | Estimated reading time: 2 minutes to read
  • While the Patriots and the Falcons battle at the Super Bowl February 5, many of us will be trying to keep our New Year’s resolutions…
Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

  • Sandra Thomson
  • January 12, 2017 | Estimated reading time: 3 minutes to read
  • Recently, we asked six Avaya services experts to help us reflect on the past year and to peer ahead into 2017. Our panel: Richard English,…
Maximizing value from your support services investment

Maximizing value from your support services investment

  • Mike Runda
  • August 30, 2016 | Estimated reading time: 4 minutes to read
  • Commitment to 5 core practices will lead to peace of mind and growth. In the world of support services we are always striving to reach…
Six Questions to Help Non-Profit IT Managers Pick the Right Partner

Six Questions to Help Non-Profit IT Managers Pick the Right Partner

  • Sandra Thomson
  • August 24, 2016 | Estimated reading time: 3 minutes to read
  • Every organization knows the importance of stretching each dollar. That’s especially true of a non-profit trying to keep operating costs at a minimum. They must…

Interview: What is Knowledge-Centered Support, and Why Is It the Future?

  • Carl Knerr
  • March 1, 2016 | Estimated reading time: 8 minutes to read
  • While Avaya is well known as the #1 contact center vendor for 15 years, what is less known is the best-in-class contact center that Avaya…

Avoiding Software Outages: Three Myths That Could Save Your Business

  • Joey Fister
  • December 9, 2015 | Estimated reading time: 3 minutes to read
  • You’re working on your computer when a pop-up suggests that you reboot to install the latest software update. Naturally, you can’t be bothered. You delay…

18 Ways to Help Your Business Limit Disaster Damage

  • Joey Fister
  • November 9, 2015 | Estimated reading time: 4 minutes to read
  • Wind speeds approaching 200 mph. Storm labeled as “one of the worst on record.” Have you read headlines like this lately? Realizing your business in…

The Tool That Helps You Determine Root Cause Without Leaving Your Desk

  • Carl Knerr
  • October 26, 2015 | Estimated reading time: 3 minutes to read
  • A large global financial services group was having problems with their Avaya UC VoIP solution running on a Cisco data network. As soon as they…

Customers Who Use This Tool Are 73% More Likely to Avoid an Outage

  • Carl Knerr
  • October 19, 2015 | Estimated reading time: 2 minutes to read
  • Ever mutter to yourself, “Yeah, well, let me just get out my magic wand, and take care of that for you?” I know I enjoy…

Remote Connectivity: The Trick to Getting the Most Out of Avaya Support

  • Carl Knerr
  • October 12, 2015 | Estimated reading time: 3 minutes to read
  • If there’s one “trick” to getting the absolute most value out of your Avaya support coverage, it would be enabling remote connectivity. Allowing a trained…

How Switching to Proactive Customer Service Could Save You More Than $500,000

  • Carl Knerr
  • October 6, 2015 | Estimated reading time: 3 minutes to read
  • This first week of October is recognized as Customer Service Week. I’ve previously written about how delivering excellent customer service is in our DNA here…

Remote Monitoring: So Good, It Virtually Needs No Human Intervention

  • Carl Knerr
  • August 24, 2015 | Estimated reading time: 3 minutes to read
  • Have you ever done something so well that others struggle to believe it’s true? On a recent Sunday afternoon, after mowing the lawn and finally…