3 Articles Tagged speech analytics

Big Data, Big Value, Big Leap Forward for Customer Experience

  • David Butler
  • February 18, 2014 | Estimated reading time: 3 minutes to read
  • In the 2002 neo-noir thriller Minority Report, technology has as big a role as the film's star, Tom Cruise. In one scene, as Cruise's character…

Drinking our own Champagne!

  • Laura Bassett
  • May 30, 2013 | Estimated reading time: 6 minutes to read
  • Here at Avaya we create some darn good solutions if I do say so myself, so I refuse to use that old "eating our own…

How Speech Analytics Helped These Three Contact Centers

  • Luke Stangel
  • March 21, 2013 | Estimated reading time: 3 minutes to read
  • WebRTC and cloud felt like the belles of the Enterprise Connect 2013 ball (read about Avaya's new Collaborative Cloud and involvement in WebRTC here). No…