12 Articles Tagged software

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5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…
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Delivering a Memorable Customer Experience—Are You Ready to Serve?

  • Emir Susic
  • June 15, 2017 | Estimated reading time: 3 minutes to read
  • With an increasing number of brands entering the market across virtually all sectors (financial services, retail, healthcare, communications, etc.) organizations are fighting harder than ever…
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Be Ready! Protect Against Network Outages During Hurricane Season

  • Sandra Thomson
  • August 4, 2016 | Estimated reading time: 4 minutes to read
  • Keeping communication systems running at peak performance often includes a great partner with a deep bench of experts with experience in many complex situations. Particularly…
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A totally new way to approach customers—and a million reasons to do so

  • Jon Alperin
  • July 12, 2016 | Estimated reading time: 2 minutes to read
  • Last month, Laurent Philonenko wrote about some of the exciting work being done with the Avaya Breeze™ Platform, noting that many of our 2016 DevConnect…
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Where Next for Business Collaboration?

  • Lee Ho
  • March 8, 2016 | Estimated reading time: 3 minutes to read
  • Slack, Salesforce Chatter, Huddle, Box – the list of enterprise collaboration tools goes on. But what’s behind the proliferation of these tools and what impact…
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Avoiding Software Outages: Three Myths That Could Save Your Business

  • Joey Fister
  • December 9, 2015 | Estimated reading time: 3 minutes to read
  • You’re working on your computer when a pop-up suggests that you reboot to install the latest software update. Naturally, you can’t be bothered. You delay…
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Why Failure is More Important than Success

  • Luke Stangel
  • October 26, 2015 | Estimated reading time: 4 minutes to read
  • Businesses, leaders and entrepreneurs have long been obsessed with success. Billions of dollars are made from how-to books, speeches and guides--all glorifying a no-fail path.…
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Vishing - Another Form of Social Engineering

  • Mark J. Fletcher, ENP
  • October 31, 2014 | Estimated reading time: 3 minutes to read
  • Recently, a customer reached out to me and asked me to comment on the current state of Vishing, or Voice Phishing, as it applies to…
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Writing Your First WebRTC Application: Part 3

  • Andrew Prokop
  • September 23, 2014 | Estimated reading time: 6 minutes to read
  • Welcome to part three in my series of “Writing Your First WebRTC Application” articles. Part one described the basic components involved in a WebRTC solution…
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How Ahead of the Curve is Your Network Provider?

  • Luke Stangel
  • July 16, 2014 | Estimated reading time: 3 minutes to read
  • Think about your smart device. Think of all of the apps and all of the tasks you can do on it. Now think about how…
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May the PBX rest in peace

  • Luke Stangel
  • March 29, 2013 | Estimated reading time: 4 minutes to read
  • While attending Enterprise Connect in Orlando last week, I was struck by how often I still hear the use of the term "PBX." The PBX…
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Enterprise Connect 2013: What Was Hot, What Was Not

  • Luke Stangel
  • March 21, 2013 | Estimated reading time: 5 minutes to read
  • Cloud. Mobile. Video. WebRTC. Unified Communications. Those were the biggest trends at Enterprise Connect 2013, according to analysts convening at the final session of the the…