12 Articles Tagged software

5 Steps for Mapping Your Customer Journey Transformation | Avaya Blog

5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…
Delivering a Memorable Customer Experience—Are You Ready to Serve? | Avaya Blog

Delivering a Memorable Customer Experience—Are You Ready to Serve?

  • Emir Susic
  • June 15, 2017 | Estimated reading time: 3 minutes to read
  • With an increasing number of brands entering the market across virtually all sectors (financial services, retail, healthcare, communications, etc.) organizations are fighting harder than ever…
Be Ready! Protect Against Network Outages During Hurricane Season

Be Ready! Protect Against Network Outages During Hurricane Season

  • Sandra Thomson
  • August 4, 2016 | Estimated reading time: 4 minutes to read
  • Keeping communication systems running at peak performance often includes a great partner with a deep bench of experts with experience in many complex situations. Particularly…
A totally new way to approach customers—and a million reasons to do so

A totally new way to approach customers—and a million reasons to do so

  • Jon Alperin
  • July 12, 2016 | Estimated reading time: 2 minutes to read
  • Last month, Laurent Philonenko wrote about some of the exciting work being done with the Avaya Breeze™ Platform, noting that many of our 2016 DevConnect…

Where Next for Business Collaboration?

  • Lee Ho
  • March 8, 2016 | Estimated reading time: 3 minutes to read
  • Slack, Salesforce Chatter, Huddle, Box – the list of enterprise collaboration tools goes on. But what’s behind the proliferation of these tools and what impact…

Avoiding Software Outages: Three Myths That Could Save Your Business

  • Joey Fister
  • December 9, 2015 | Estimated reading time: 3 minutes to read
  • You’re working on your computer when a pop-up suggests that you reboot to install the latest software update. Naturally, you can’t be bothered. You delay…

Why Failure is More Important than Success

  • Luke Stangel
  • October 26, 2015 | Estimated reading time: 4 minutes to read
  • Businesses, leaders and entrepreneurs have long been obsessed with success. Billions of dollars are made from how-to books, speeches and guides--all glorifying a no-fail path.…

Vishing - Another Form of Social Engineering

  • Mark J. Fletcher, ENP
  • October 31, 2014 | Estimated reading time: 3 minutes to read
  • Recently, a customer reached out to me and asked me to comment on the current state of Vishing, or Voice Phishing, as it applies to…

Writing Your First WebRTC Application: Part 3

  • Andrew Prokop
  • September 23, 2014 | Estimated reading time: 6 minutes to read
  • Welcome to part three in my series of “Writing Your First WebRTC Application” articles. Part one described the basic components involved in a WebRTC solution…

How Ahead of the Curve is Your Network Provider?

  • Luke Stangel
  • July 16, 2014 | Estimated reading time: 3 minutes to read
  • Think about your smart device. Think of all of the apps and all of the tasks you can do on it. Now think about how…

May the PBX rest in peace

  • Luke Stangel
  • March 29, 2013 | Estimated reading time: 4 minutes to read
  • While attending Enterprise Connect in Orlando last week, I was struck by how often I still hear the use of the term "PBX." The PBX…

Enterprise Connect 2013: What Was Hot, What Was Not

  • Luke Stangel
  • March 21, 2013 | Estimated reading time: 5 minutes to read
  • Cloud. Mobile. Video. WebRTC. Unified Communications. Those were the biggest trends at Enterprise Connect 2013, according to analysts convening at the final session of the the…