3 Articles Tagged Social Networking

Why Social Media is the New Customer Service Channel (Part 3)

  • Carl Knerr
  • January 11, 2013 | Estimated reading time: 12 minutes to read
  • In my first post of this three-part series, I covered the basics of customer service and social media. The second post made the case that…

Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | Estimated reading time: 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…

Why Social Media is the New Customer Service Channel (Part 1)

  • Carl Knerr
  • January 9, 2013 | Estimated reading time: 5 minutes to read
  • This is the first in a series of three posts about protecting the brand by providing customer service through social media. The second can be…