32 Articles Tagged Social Media

Today's Asian Consumers *DO* Demand Great Customer Service

  • Luke Stangel
  • November 20, 2013 | Estimated reading time: 3 minutes to read
  • I spent most of the 90s in Asia - Taiwan and Hong Kong - so I can say with some authority that customer service back…

Social Media Relevance @ 35,000 Feet

  • Mark J. Fletcher, ENP
  • September 14, 2013 | Estimated reading time: 7 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File Can you actually calculate the payback and Return on Investment (ROI) from Social…

5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | Estimated reading time: 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…

Old School Communication Methods Still Rule! (Sometimes)

  • Luke Stangel
  • July 2, 2013 | Estimated reading time: 3 minutes to read
  • I'm not talking about Morse code, smoke signals, semaphore flags or even Aldis Lamps (look it up). These were already extinct by the time I was…

Profile: Landmark Bank's Vision for Video Conferencing

  • Luke Stangel
  • June 3, 2013 | Estimated reading time: 5 minutes to read
  • Last June, Landmark Bank CEO Kevin Gibbens sat down with his CIO Brenda Emerson, and gave her an assignment: Get a new video conferencing system.…

Coming Soon @IAUG #Converge2013: @Avaya Contact Center Portfolio Strategy and Roadmap

  • Guy Clinch
  • May 31, 2013 | Estimated reading time: 2 minutes to read
  • Avaya Tech Talk 015: with Linda Dotts and Laura Bassett about the Avaya Contact Center Portfolio Strategy and Roadmap at IAUG CONVERGE2013 Listen now! Synopsis:…

#Converge2013: @IAUG Member Advocacy, Got Issues Get Action!

  • Guy Clinch
  • May 30, 2013 | Estimated reading time: 8 minutes to read
  • Avaya Tech Talk 014: with Bill Moore a member of the Board of Directors of the International Avaya User Group (IAUG) Listen now! Synopsis: In…

Coming Soon @IAUG #Converge2013: Avaya Automated Experience Management

  • Guy Clinch
  • May 24, 2013 | Estimated reading time: 2 minutes to read
  • Avaya Tech Talk 012: A Conversation with Tore Christensen Listen now! Download your copy: Synopsis: In this episode of my Avaya Tech Talk podcast I…

Coming Soon @IAUG #Converge2013: Avaya Labs Review of Consumer Technology Trends 2013

  • Guy Clinch
  • May 22, 2013 | Estimated reading time: 2 minutes to read
  • Avaya Tech Talk 011: A Conversation with Dr Valentine C Matula of Avaya Labs. Listen now! Download your copy: Synopsis: During this edition of my…

Taking Social Media to 'New Heights'

  • Mark J. Fletcher, ENP
  • May 18, 2013 | Estimated reading time: 4 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File If you follow the "911 crowd" on Twitter you can't help but notice…

Who is Foursquare's Biggest Mayor? Hint: He's at Avaya Evolutions New York

  • Luke Stangel
  • April 8, 2013 | Estimated reading time: 2 minutes to read
  • In the 1970s, Coca-Cola wanted to teach the world how to sing (in perfect harmony). Today, Foursquare wants to teach the world how to check-in…

The Four Ways That Contact Centers Are Innovating

  • Luke Stangel
  • March 19, 2013 | Estimated reading time: 3 minutes to read
  • "The UC (Unified Communications) wave has passed; we're back in control," joked analyst Sheila McGee-Smith at the beginning of her Monday panel discussion on the…

The Collaborative Effects of Social Media in Business

  • Pierre-Paul Allard
  • February 5, 2013 | Estimated reading time: 4 minutes to read
  • At Avaya Evolutions in Dallas, Guy Kawasaki and Avaya's Brett Shockley discuss the use and collaborative effects of social media in the enterprise and on…

Why Social Media is the New Customer Service Channel (Part 3)

  • Carl Knerr
  • January 11, 2013 | Estimated reading time: 12 minutes to read
  • In my first post of this three-part series, I covered the basics of customer service and social media. The second post made the case that…

Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | Estimated reading time: 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…

Why Social Media is the New Customer Service Channel (Part 1)

  • Carl Knerr
  • January 9, 2013 | Estimated reading time: 5 minutes to read
  • This is the first in a series of three posts about protecting the brand by providing customer service through social media. The second can be…