27 Articles Tagged ROI

Avaya Ready to Emerge from Chapter 11 – Avaya Connected Blog

Avaya Ready to Emerge from Chapter 11

  • Fadi Hani
  • November 28, 2017 | Estimated reading time: 1 minute to read
  • Today is a new day for Avaya—and for our partners and customers. It is also a day that we have been planning and preparing for…
How to Explain Cloud Projects to a CFO

How to Explain Cloud Projects to a CFO

  • Michael Blake
  • June 1, 2016 | Estimated reading time: 5 minutes to read
  • As tensions continue to increase in cloud-related discussions at the executive level, so has the importance of effective communication. Much of the debate on cloud…

How Unified Communications Can Make Multitasking Work for You

  • Andrew Prokop
  • March 24, 2014 | Estimated reading time: 4 minutes to read
  • I sometimes feel as if interruptions define my work life. My days are an endless stream of emails, instant messages, SMS text messages, telephone calls,…

Enterprise Connect: To Do UC Right, Plan for Constant Change

  • Luke Stangel
  • March 20, 2014 | Estimated reading time: 2 minutes to read
  • On Wednesday, I had the pleasure of participating on the panel for Marty Parker’s session at Enterprise Connect “UC Options: the Many Ways to Do UC?”   After…

Q&A: How to Reclaim Tens of Thousands of Dollars from your Avaya Solutions

  • Mark J. Fletcher, ENP
  • February 24, 2014 | Estimated reading time: 6 minutes to read
  • Craig Schnieder is the VP of Operations for VOX Network Solutions, a fast-growing San Francisco Bay Area-based Platinum partner of Avaya. I spoke to him about…

What's Avaya's Aura Virtualization Roadmap?

  • Mark J. Fletcher, ENP
  • February 7, 2014 | Estimated reading time: 5 minutes to read
  • Tac Berry is a senior product marketing manager at Avaya, with 3 decades of experience in marketing and business development in the voice and data…

Five Unique Ways that Midsize Firms Deploy Unified Communications

  • Luke Stangel
  • November 12, 2013 | Estimated reading time: 3 minutes to read
  • Small businesses are easy to picture: a mom 'n pop retailer, for instance, or a scrappy startup. Large enterprises are easy, too: smart workers in…

Understanding Where Your Customers Went (and How to Win Them Back)

  • Laura Bassett
  • November 7, 2013 | Estimated reading time: 4 minutes to read
  • Technology never stops progressing. What's great for users isn't great for companies who must confront their customers' increased expectations. Ignore this, and your customer base…

How to Give Your Business Apps Better People Skills

  • Luke Stangel
  • October 21, 2013 | Estimated reading time: 3 minutes to read
  • Silos. Every businessperson claims to hate them, yet most businesses continue to operate in them, even in this communications-rich age.One of the biggest reasons? The…

Contact Centers are NOT Cost Centers - They're Your Best Money Makers

  • Luke Stangel
  • September 18, 2013 | Estimated reading time: 3 minutes to read
  • The name of the customer service game used to be efficiency and costcutting. Not anymore. Today's companies increasingly recognize that the chances they have to…

Your First 90 Days with a Customer Will Make or *Break* Your Relationship

  • Luke Stangel
  • September 1, 2013 | Estimated reading time: 2 minutes to read
  • I remember when dating guides started taking a darker tone in the late 90s. First, there was "The Rules" to help desperate women boost their…

Data Center Automation: Why Are We Still Sending Humans to Do a Machine's Job?

  • Luke Stangel
  • August 21, 2013 | Estimated reading time: 4 minutes to read
  • Robots are on the rise. One forecaster, the Freedonia Group, predicts that the use of robots in manufacturing globally will grow nearly 11 percent annually…

5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | Estimated reading time: 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…

Professors Agree: The Right Service Enhances the Customer Experience

  • Luke Stangel
  • July 30, 2013 | Estimated reading time: 8 minutes to read
  • Imagine that you manage a customer service center for a mobile service provider. Four different customers call in, their two- year contracts about to expire.…

Gone in 90 Days (or Less): How Bad Contact Centers Drive Away Your Customers

  • Luke Stangel
  • July 29, 2013 | Estimated reading time: 5 minutes to read
  • With the focus on revenue and improving customer experiences, the very notion of the role of the contact center and what it is designed to…

Virtualizing your UC Network Lets You Get More with Less

  • Luke Stangel
  • July 17, 2013 | Estimated reading time: 1 minute to read
  • Getting more out of your network is a constant focus for many  enterprises in a world where success is measured in milliseconds. Few know this…