7 Articles Tagged retail

5 Steps for Mapping Your Customer Journey Transformation | Avaya Blog

5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…
Delivering a Memorable Customer Experience—Are You Ready to Serve? | Avaya Blog

Delivering a Memorable Customer Experience—Are You Ready to Serve?

  • Emir Susic
  • June 15, 2017 | Estimated reading time: 3 minutes to read
  • With an increasing number of brands entering the market across virtually all sectors (financial services, retail, healthcare, communications, etc.) organizations are fighting harder than ever…

How the Internet of Things Will Impact Retail Sooner Than You Think

  • Luke Stangel
  • July 15, 2015 | Estimated reading time: 4 minutes to read
  • In the popular sci-fi film Minority Report, there's a scene where the main character, played by Tom Cruise, walks through a mall and is bombarded…

Next-Generation Retail Insights from the National Retail Federation's Big Show 2015

  • Luke Stangel
  • February 23, 2015 | Estimated reading time: 3 minutes to read
  • Every year in January for the past century, tens of thousands of retailers and industry representatives converge in chilly (okay, really freezing cold) New York…

Taking the Shopping Experience to the Next Level

  • Luke Stangel
  • November 13, 2014 | Estimated reading time: 1 minute to read
  • I know that it's only November, and we are not ready to see Christmas tree decorations on the shelf or holiday music in the mall.…

Live from #Converge2014: 15 Unconventional Video Conferencing Use Cases

  • Luke Stangel
  • April 28, 2014 | Estimated reading time: 5 minutes to read
  • Roughly half of the world's largest companies have adopted video conferencing, making it a $2.6 billion market. What's remarkable, perhaps, about those video deployments is…

How Speech Analytics Helped These Three Contact Centers

  • Luke Stangel
  • March 21, 2013 | Estimated reading time: 3 minutes to read
  • WebRTC and cloud felt like the belles of the Enterprise Connect 2013 ball (read about Avaya's new Collaborative Cloud and involvement in WebRTC here). No…