4 Articles Tagged personalization

Avaya Article Thumbnail

10 Key CX Predictions for Success in 2018

  • Laura Bassett
  • January 16, 2018 | Estimated reading time: 9 minutes to read
  • New year. New goals. New CX Predictions. 40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93%…
Avaya Article Thumbnail

Customer Loyalty is Dead

  • Morag Lucey
  • September 21, 2016 | Estimated reading time: 5 minutes to read
  • It’s a bold statement, I know, but I’ve been struggling with the idea that true loyalty can’t really exist in today’s digital world. Hang in…
Avaya Article Thumbnail

Personalizing the CX Requires Blood, Sweat, Time and Passion

  • Morag Lucey
  • September 6, 2016 | Estimated reading time: 6 minutes to read
  • Research undeniably proves that personalization is key for delivering amazing customer experiences. (After all, companies can’t provide just one customer experience—rather, they need to provide…
Avaya Article Thumbnail

The 4 Things You Should Do (And the 4 You Should Avoid) When Delivering Omni-Channel Customer Support

  • Pat Patterson
  • April 21, 2014 | Estimated reading time: 4 minutes to read
  • In our last blog, we disclosed the 8 key questions that mid-market should ask when picking a services partner. Just as important these days is…