3 Articles Tagged outsourcing

Why IT Should Spend More Time Focusing on Passengers, and Less Time on the Locomotive

  • Pat Patterson
  • January 23, 2014 | Estimated reading time: 3 minutes to read
  • Oh, what a difference a year makes! Just last February, we discussed the emergence of the three clouds, in the article, “The Best of Both…

Nine Hurdles That Call Centers Place In Front Of Their Customers

  • Luke Stangel
  • March 12, 2013 | Estimated reading time: 10 minutes to read
  • Note: This piece is adapted from a podcast by UK psychologist, Donna Dawson, that appeared in a magazine published by communications solution provider and Avaya…

The Best of Both Clouds?

  • Pat Patterson
  • February 1, 2013 | Estimated reading time: 2 minutes to read
  • A New Year brings new opportunities and seven key challenges for IT managers. While the new white paper discusses "Seven communications trends for 2013," available…