2 Articles Tagged omnichannel communications

Shining a Global Spotlight on Customer Experience in the Insurance Industry

  • Luke Stangel
  • May 16, 2014 | Estimated reading time: 1 minute to read
  • Today’s insurance customers are very technology savvy and their expectations regarding access to information and customer service continues to grow. The days of calling your…

Equipping Reps for Call Resolution

  • Luke Stangel
  • April 23, 2014 | Estimated reading time: 3 minutes to read
  • Social media support and self-service options are on the rise, but companies shouldn't unplug their phone systems just yet. Today's consumers expect an exceptional user…