6 Articles Tagged nps

The Contact Center Industry is Exciting…Again! | Avaya Blog

The Contact Center Industry is Exciting…Again!

  • Gary E. Barnett
  • June 28, 2017 | Estimated reading time: 3 minutes to read
  • “How can we get our customers connected to the right information faster?” “We can’t forget the importance of convenience.” “Simplification. We need everything to just…
The Power of Change – Contact Center Digital Transformation | Avaya Blog

The Power of Change

  • Laurent Philonenko
  • May 31, 2017 | Estimated reading time: 5 minutes to read
  • Change is bound to happen whether you enable it or not, whether you are ready for it or not. It will just happen. The question…
Avaya IP Office Leads the Way: How Doubling Down in One Product Area Can Drive Best Practices

IP Office Leads the Way: How Doubling Down in One Product Area Can Drive Best Practices

  • Dave Gudmundson
  • October 21, 2016 | Estimated reading time: 4 minutes to read
  • Just over a month ago, we released the latest version of Avaya IP Office, one of the most popular SMB/MM UC systems on the market…
Finally … A Contact Center for the Digital Era

Finally… A Contact Center for the Digital Era

  • Gary E. Barnett
  • October 11, 2016 | Estimated reading time: 4 minutes to read
  • Imagine interacting with a company—any company—via your preferred method whenever you want, whether making a phone call, using online chat, sending an SMS, or messaging…
How Businesses Can Improve Product Quality & Raise Net Promoter Scores

How Businesses Can Improve Product Quality & Raise Net Promoter Scores

  • Jerry Glembocki
  • October 10, 2016 | Estimated reading time: 5 minutes to read
  • There may be no greater indicator of a company’s value in the eyes of its customers than its Net Promoter Score (NPS)—a measure of the…

Contact Centers are NOT Cost Centers - They're Your Best Money Makers

  • Luke Stangel
  • September 18, 2013 | Estimated reading time: 3 minutes to read
  • The name of the customer service game used to be efficiency and costcutting. Not anymore. Today's companies increasingly recognize that the chances they have to…