3 Articles Tagged multichannel communications

Life is a Journey – Don't Let Lack of Coverage Create a Detour

  • Luke Stangel
  • June 11, 2014 | Estimated reading time: 2 minutes to read
  • Are you married? Homeowner? Business owner? No matter which category we fall in to, we have probably had an insurance policy at some point in…

Stop Wasting Your Time on Hold and Use Webtext with Avaya Aura

  • Guy Clinch
  • May 16, 2014 | Estimated reading time: 2 minutes to read
  • You know that feeling. It hits you when you hear, "We are experiencing exceptionally heavy call volumes ... your call will be answered in ..."…

Know Your Customers: Customer-Centric vs System-Driven

  • Luke Stangel
  • April 24, 2014 | Estimated reading time: 4 minutes to read
  • The success of a business is measured by its bottom-line profitability and the number of satisfied customers. Although these two factors seem contradictory at first…