3 Articles Tagged multi-channel communications

E-Commerce Support: Essential for Commercial Banks

  • Luke Stangel
  • April 28, 2014 | Estimated reading time: 2 minutes to read
  • Big, air-conditioned central areas, free coffee and plush chairs: Commercial banks often offer the familiar pleasant and professional brick-and-mortar experience. Meanwhile, many business leaders in…

Equipping Reps for Call Resolution

  • Luke Stangel
  • April 23, 2014 | Estimated reading time: 3 minutes to read
  • Social media support and self-service options are on the rise, but companies shouldn't unplug their phone systems just yet. Today's consumers expect an exceptional user…

Want Powerful Results? Personalize E-Commerce Support

  • Luke Stangel
  • April 11, 2014 | Estimated reading time: 3 minutes to read
  • Today's online retail environments deliver a shopping experience the likes of which few could predict at the conception of the Web years ago. Streamlined, polished…