68 Articles Tagged mobile

Bring-Your-Own... Unified Communications

  • Luke Stangel
  • June 4, 2014 | Estimated reading time: 4 minutes to read
  • Let’s get this out of the way: “Bring your own device” won’t save your company money. Sure, BYOD lets your IT department avoid the upfront…

BYOD: 4 Trust & Security Issues You Need to Address Right Now

  • Luke Stangel
  • June 3, 2014 | Estimated reading time: 3 minutes to read
  • With BYOD (Bring Your Own Device) becoming more common in the workplace, the issues surrounding them are becoming more necessary to address. With a device…

Building a Killer 'Over the Top' Communications App Without Killing Someone

  • Mark J. Fletcher, ENP
  • June 2, 2014 | Estimated reading time: 4 minutes to read
  • With the recent announcements about text-to-911 becoming a reality in the US--despite its limited geographic deployment--we can firmly state that Next Generation 911 has evolved…

How Customer Service Tools are Going Mobile

  • Luke Stangel
  • June 2, 2014 | Estimated reading time: 3 minutes to read
  • A number of retailers are allowing their customers to download smartphone applications that connect them to their e-commerce websites, giving them the ability to search for…

9-1-1 Apps: The Good, The Bad and The Ugly

  • Mark J. Fletcher, ENP
  • May 28, 2014 | Estimated reading time: 14 minutes to read
  • Fletch: We’re sitting down with Todd Piett, who is the Chief Product Officer at Rave Mobile Safety, and he also sits on the Board of…

What Does BYOD Mean for the Future of the Workplace?

  • Randy Cross
  • May 20, 2014 | Estimated reading time: 3 minutes to read
  •   While reading an email from the CTO recently regarding our BYOD program, I found myself contemplating the future of the workplace. If you work…

Shining a Global Spotlight on Customer Experience in the Insurance Industry

  • Luke Stangel
  • May 16, 2014 | Estimated reading time: 1 minute to read
  • Today’s insurance customers are very technology savvy and their expectations regarding access to information and customer service continues to grow. The days of calling your…

Show and Tell: Why Mobile Video Conferencing Matters

  • Luke Stangel
  • May 9, 2014 | Estimated reading time: 3 minutes to read
  • Video is everywhere right now, and that trend isn’t going to change any time soon. The simultaneous explosion in both mass-consumer and enterprise video applications…

Live Help Tech: Less Obstacles; Better Continuity

  • Luke Stangel
  • May 2, 2014 | Estimated reading time: 3 minutes to read
  • Customer service strategists are confronted with a digital dilemma. While consumers consistently demand more personalized support experiences, they also prefer to minimize their interactions with…

Live from #Converge2014: Pierre-Paul Allard Keynote Address on Avaya's Transformation Journey

  • Luke Stangel
  • April 29, 2014 | Estimated reading time: 4 minutes to read
  • The Avaya story today is very different than the company's story just 5 years ago. In 2009, Avaya was a largely voice-centric, infrastructure-heavy company focused…

CYOD: Balancing Uniform and Freeform?

  • Luke Stangel
  • April 28, 2014 | Estimated reading time: 5 minutes to read
  • Have you ever driven by a school where the students are in uniforms? The rationale is that having students wear the same, pre-approved clothes lets…

Live from #Converge2014: 15 Unconventional Video Conferencing Use Cases

  • Luke Stangel
  • April 28, 2014 | Estimated reading time: 5 minutes to read
  • Roughly half of the world's largest companies have adopted video conferencing, making it a $2.6 billion market. What's remarkable, perhaps, about those video deployments is…

A Troubling Trend in 911: Lots of Mobile Calls, Not Enough Mobile Data

  • Mark J. Fletcher, ENP
  • April 27, 2014 | Estimated reading time: 4 minutes to read
  • There's a dangerous communications trend that's emerging that could have a serious impact on your personal health. Over the past decade, the penetration of devices…

Know Your Customers: Customer-Centric vs System-Driven

  • Luke Stangel
  • April 24, 2014 | Estimated reading time: 4 minutes to read
  • The success of a business is measured by its bottom-line profitability and the number of satisfied customers. Although these two factors seem contradictory at first…

Five of the Top Emerging Technology Trends of 2014

  • Luke Stangel
  • April 22, 2014 | Estimated reading time: 1 minute to read
  • In a recent study, technology research firm Gartner identified trends emerging this year, with the potential to have a significant impact on enterprises over the…

4 Business Takeaways from the Day the Government Takes Your Money Away

  • Luke Stangel
  • April 16, 2014 | Estimated reading time: 2 minutes to read
  • There’s an event for many Americans that leads to more procrastination than a dentist or proctology visit. It’s April 15th, Tax Day. I’ve been using…