68 Articles Tagged mobile

Mobility: Customer Engagement Solutions

  • Luke Stangel
  • December 22, 2014 | Estimated reading time: 2 minutes to read
  • Customers may wish to interact with the contact center through their mobile devices. Hence, as noted in a previous blog, (See Mobility: It's More Than…

Mobility: Solutions for the Desk Worker

  • Luke Stangel
  • December 15, 2014 | Estimated reading time: 2 minutes to read
  • A Desk Worker is not mobile per se, but they do benefit from mobility capabilities that allow them to remain in contact with associates who…

Mobility: Enterprise Roamer Solutions

  • Luke Stangel
  • December 8, 2014 | Estimated reading time: 3 minutes to read
  • An Enterprise Roamer is individual working in and around an enterprise facility while not at an assigned desk. This may include people moving from a…

Mobility: Road Warrior Solutions

  • Luke Stangel
  • December 1, 2014 | Estimated reading time: 2 minutes to read
  • A road warrior is a person who needs to communicate while in transit, work from a public place or hotel, or operate from a customer…

Mobility: Teleworking Solutions for the Mobile Employee

  • Luke Stangel
  • November 24, 2014 | Estimated reading time: 3 minutes to read
  • A teleworker is a knowledge worker, task worker or contact center agent who works from home, either on a regular or casual basis. As noted…

Mobility: It's More Than Just Apps!

  • Luke Stangel
  • November 17, 2014 | Estimated reading time: 2 minutes to read
  • Avaya’s mobility solutions are intended to increase the availability and responsiveness of employees, by allowing them to communicate and collaborate from anywhere independent of location,…

Vishing - Another Form of Social Engineering

  • Mark J. Fletcher, ENP
  • October 31, 2014 | Estimated reading time: 3 minutes to read
  • Recently, a customer reached out to me and asked me to comment on the current state of Vishing, or Voice Phishing, as it applies to…

How Fast Can Your School Respond to an Emergency?

  • Luke Stangel
  • September 5, 2014 | Estimated reading time: 1 minute to read
  • Safety at schools and campuses has been a growing public concern in recent years. Natural disasters and critical situations on school campuses have caused a…

Hacking 911: Is the Genie out of the Bottle?

  • Mark J. Fletcher, ENP
  • August 25, 2014 | Estimated reading time: 3 minutes to read
  • For many years a level of frailty has existed in the nation's 911 network and its primary level of protection has been "security through obscurity".…

E911 Talk Episode 208: Why Location Remains a Pesky Problem for Next-Gen 911

  • Mark J. Fletcher, ENP
  • August 7, 2014 | Estimated reading time: 4 minutes to read
  • One of the biggest problems today with 911 is determining the originating endpoint’s location. Obviously, if the Public Switched Telephone Network (PSTN) doesn't understand where…

Avaya Tech Talk: The 'Internet of Things' Needs a Network

  • Mark J. Fletcher, ENP
  • August 6, 2014 | Estimated reading time: 5 minutes to read
  • In order for the Internet of things to actually do anything, it’s going to need a ‘Network of Things’ to operate upon. If you are…

How Hospitals Can Protect Patient Privacy in a Mobile World

  • Luke Stangel
  • July 25, 2014 | Estimated reading time: 2 minutes to read
  • Hospitals often face a complicated balancing act: They want to provide immediate access to patient information so that doctors and nurses can deliver the best…

Avaya Launches E169 Media Station, Linking Smartphones and Tablets with Desk Phone

  • David Lover
  • July 7, 2014 | Estimated reading time: 6 minutes to read
  • If your customers are like a lot of the ones I’ve been talking to, they’re finding that it makes sense to support their users (or…

Toddlers, Toys, Technology (and your Contact Center)

  • Laura Bassett
  • June 10, 2014 | Estimated reading time: 4 minutes to read
  • I was recently told a story by a colleague that really got me thinking about the customer experience and how the expectation of the consumer changes…

Don't Cut That 911 Cord! (Yet)

  • Mark J. Fletcher, ENP
  • June 8, 2014 | Estimated reading time: 5 minutes to read
  • Before you cut the cord, you better understand what's attached. Technologists and legislators in Washington D.C. are currently debating a number of hot-button topics, as…

Don’t Have a Pen? Don’t Worry, With Webtext and Avaya Aura®

  • Guy Clinch
  • June 4, 2014 | Estimated reading time: 3 minutes to read
  • In my recent post, Stop Wasting Your Time on Hold and Use Webtext with Avaya Aura, I showed how Webtext Call Directed to Text™ allows…