4 Articles Tagged Messaging

Avaya Article Thumbnail

Using AI in Contact Centers to Create Better Customer Engagement

  • Laura Bassett
  • February 13, 2018 | Estimated reading time: 5 minutes to read
  • I’ve been through quite a few technology trends in my career, and to say Artificial Intelligence (AI) is one of the hottest may be an…
Avaya Article Thumbnail

If Getting Work Done Takes Too Much Work—Take the Team to Zang Spaces

  • Steve Forcum
  • October 18, 2017 | Estimated reading time: 4 minutes to read
  • Fast Company recently published a survey finding that the average tech CEO works 300 days a year, 14 hours a day. One third of that…
Avaya Article Thumbnail

What Our Predicted 2016 Trends Reveal About the Future of Business

  • Laurent Philonenko
  • December 14, 2015 | Estimated reading time: 6 minutes to read
  • At Avaya, we’re always looking forward. When creating a road map for the future of the company and the benefit of our customers, my team…
Avaya Article Thumbnail

The Evolution of Messaging: Beyond Voice and Email

  • Mohammad Nezarati
  • June 25, 2014 | Estimated reading time: 5 minutes to read
  • The total number of worldwide email accounts is expected to rise from 3.9 billion in 2013 to almost five billion by 2017, according to an…