3 Articles Tagged Live Help Technology

How Customer Service Tools are Going Mobile

  • Luke Stangel
  • June 2, 2014 | Estimated reading time: 3 minutes to read
  • A number of retailers are allowing their customers to download smartphone applications that connect them to their e-commerce websites, giving them the ability to search for…

Google Glass Coming to Call Centers?

  • Luke Stangel
  • May 6, 2014 | Estimated reading time: 2 minutes to read
  • Could Google Glass make its way to call centers? Some business professionals have speculated that call center employees could make use of the wearable tech.…

Don't Leave Your Customer Service Reps Hanging – Train Them to Master Live Help Technology

  • Luke Stangel
  • April 8, 2014 | Estimated reading time: 3 minutes to read
  • Some customer service representatives are better than others. For every “Smiling Sam” there’s a “Debbie Downer,” and businesses play a big role in not just…