2 Articles Tagged knowledge base

Interview: What is Knowledge-Centered Support, and Why Is It the Future?

  • Carl Knerr
  • March 1, 2016 | Estimated reading time: 8 minutes to read
  • While Avaya is well known as the #1 contact center vendor for 15 years, what is less known is the best-in-class contact center that Avaya…

How We Built Avaya's Own Version of Khan Academy

  • Carl Knerr
  • May 15, 2013 | Estimated reading time: 11 minutes to read
  • 974 videos, 2,159 subscribers, 272,211 video views - all in just 17 months. Those are the key stats around the Avaya Mentor program, our fast-growing…