18 Articles Tagged Hospitality

10 Ways to Innovate an In-Room Experience – Avaya Hospitality Solutions

10 Ways to Innovate & Transform a Hotel’s In-Room Experience

  • Robert K. Mitton
  • November 15, 2017 | Estimated reading time: 4 minutes to read
  • Technology is about human empowerment. It’s about customers having as much control over their experiences as possible. It’s about adapting to the specific needs of…
How to Increase Hotel Revenue with Better Booking Experiences

How to Increase Hotel Revenue with Better Booking Experiences

  • Robert K. Mitton
  • October 16, 2017 | Estimated reading time: 4 minutes to read
  • Kayak. Expedia. Priceline. As a hotel executive, you know these brands good and well. They’re the ones battling for market share with seemingly better booking…
Hospitality Solutions: Four Ways to Innovate Internal Communications | Avaya Blog

Hospitality Solutions: Four Ways to Innovate Internal Communications

  • Robert K. Mitton
  • September 20, 2017 | Estimated reading time: 4 minutes to read
  • What do hotels like Hilton, Four Seasons, Marriot, Kimpton and Hyatt have in common? They all ranked within Fortune Magazine’s 2016 “100 Best Companies to…
Our Future-Proofing UX May Make Your Next Deskphone Upgrade Your Last | Avaya Blog

Our Future-Proofing UX May Make Your Next Deskphone Upgrade Your Last

  • Oliver Bengtsson
  • August 30, 2017 | Estimated reading time: 4 minutes to read
  • It’s unbelievable to think how much the user experience (UX) has changed in recent years. An ever-widening scope of mobile, social and digital capabilities makes…
HITEC 2017 is Happening Now: What You Need to Know | Avaya Blog

HITEC 2017 is Happening Now: What You Need to Know

  • Robert K. Mitton
  • June 27, 2017 | Estimated reading time: 3 minutes to read
  • Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Over…
See What Avaya’s Cookin’ Up for HITEC 2017 | Avaya Blog

See What Avaya’s Cookin’ Up for HITEC 2017

  • Robert K. Mitton
  • June 7, 2017 | Estimated reading time: 4 minutes to read
  • It’s incredible to think that 91% of unhappy customers today don’t complain about their service—they simply leave and never come back. Companies now must be…
Use Data Analytics to Create Incredible Hotel Guest Experiences | Avaya Blog

Use Data Analytics to Create Incredible Hotel Guest Experiences

  • Robert K. Mitton
  • May 15, 2017 | Estimated reading time: 3 minutes to read
  • It’s safe to say that organizations are getting serious about data analytics. Overall, nearly 60% agree that analytics improve the customer journey, with 41% currently…
Three Essential Elements in Hotel Back-office Digitization | Avaya Blog

Three Essential Elements in Hotel Back-office Digitization

  • Robert K. Mitton
  • April 17, 2017 | Estimated reading time: 4 minutes to read
  • It’s a fact that 89% of companies today are competing exclusively on the customer experience. They’re retooling their customer approaches, redirecting their external messaging, and…
5 Ways Hotels Can Build a Successful Digital Strategy for Guest Experience | Avaya Blog

Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

  • Robert K. Mitton
  • February 7, 2017 | Estimated reading time: 5 minutes to read
  • If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify…
Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

  • Robert K. Mitton
  • January 6, 2017 | Estimated reading time: 5 minutes to read
  • In today’s smart, digital world, the average guest experience isn’t so average anymore. Traditional room service, for example, is being replaced by in-room kiosks that…
Learn how to create a tech-driven hospitality guest experience with Avaya.

How Do You Create a Tech-Driven Guest Experience?

  • Robert K. Mitton
  • December 8, 2016 | Estimated reading time: 5 minutes to read
  • Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips…

Avaya Showcasing Latest Hospitality Technology Solutions at HITEC 2015

  • Luke Stangel
  • June 10, 2015 | Estimated reading time: 3 minutes to read
  • Positive guest experiences are the top criteria travelers use to select hotels, far outweighing price and location. Improving the guest experience is profitable, too: Customers…

5 Ways Las Vegas Delivers the Ultimate Guest Experience

  • Luke Stangel
  • September 10, 2014 | Estimated reading time: 3 minutes to read
  • Las Vegas is arguably the entertainment capital of the world, and is constantly adapting to industry trends and the demographics of its visitors to remain…

Join Avaya at the Hotel Industry Technology Expo Next Week

  • Luke Stangel
  • June 19, 2014 | Estimated reading time: 1 minute to read
  • Next week, join Avaya at HITEC, the largest hospitality technology show on the planet, being held this year from June 23-26 at the Los Angeles…

What I Learned About Modern Hotels from 1960s Hawaiian Resorts

  • Luke Stangel
  • May 27, 2014 | Estimated reading time: 3 minutes to read
  • I recently took a trip to the Filoli house, a 654-acre historic country estate located 30 miles south of San Francisco in Woodside, California. This…

A Customer Story: Avaya Powers the Guest Experience for Cycas Hospitality

  • Luke Stangel
  • May 2, 2014 | Estimated reading time: 1 minute to read
  • One party can’t always provide all of the elements needed to solve a complex challenge – it often takes a team. In the case of…