12 Articles Tagged Hospitality

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Use Data Analytics to Create Incredible Hotel Guest Experiences

  • Robert K. Mitton
  • May 15, 2017 | Estimated reading time: 3 minutes to read
  • It’s safe to say that organizations are getting serious about data analytics. Overall, nearly 60% agree that analytics improve the customer journey, with 41% currently…
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Three Essential Elements in Hotel Back-office Digitization

  • Robert K. Mitton
  • April 17, 2017 | Estimated reading time: 4 minutes to read
  • It’s a fact that 89% of companies today are competing exclusively on the customer experience. They’re retooling their customer approaches, redirecting their external messaging, and…
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Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

  • Robert K. Mitton
  • February 7, 2017 | Estimated reading time: 5 minutes to read
  • If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify…
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Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

  • Robert K. Mitton
  • January 6, 2017 | Estimated reading time: 5 minutes to read
  • In today’s smart, digital world, the average guest experience isn’t so average anymore. Traditional room service, for example, is being replaced by in-room kiosks that…
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How Do You Create a Tech-Driven Guest Experience?

  • Robert K. Mitton
  • December 8, 2016 | Estimated reading time: 5 minutes to read
  • Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips…
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Avaya Showcasing Latest Hospitality Technology Solutions at HITEC 2015

  • Luke Stangel
  • June 10, 2015 | Estimated reading time: 3 minutes to read
  • Positive guest experiences are the top criteria travelers use to select hotels, far outweighing price and location. Improving the guest experience is profitable, too: Customers…
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5 Ways Las Vegas Delivers the Ultimate Guest Experience

  • Luke Stangel
  • September 10, 2014 | Estimated reading time: 3 minutes to read
  • Las Vegas is arguably the entertainment capital of the world, and is constantly adapting to industry trends and the demographics of its visitors to remain…
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Join Avaya at the Hotel Industry Technology Expo Next Week

  • Luke Stangel
  • June 19, 2014 | Estimated reading time: 1 minute to read
  • Next week, join Avaya at HITEC, the largest hospitality technology show on the planet, being held this year from June 23-26 at the Los Angeles…
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What I Learned About Modern Hotels from 1960s Hawaiian Resorts

  • Luke Stangel
  • May 27, 2014 | Estimated reading time: 3 minutes to read
  • I recently took a trip to the Filoli house, a 654-acre historic country estate located 30 miles south of San Francisco in Woodside, California. This…
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A Customer Story: Avaya Powers the Guest Experience for Cycas Hospitality

  • Luke Stangel
  • May 2, 2014 | Estimated reading time: 1 minute to read
  • One party can’t always provide all of the elements needed to solve a complex challenge – it often takes a team. In the case of…
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6 Ways Avaya Guest Assist Can Help Make Your Next Hotel Stay Extraordinary

  • Luke Stangel
  • April 1, 2014 | Estimated reading time: 1 minute to read
  • Avaya Guest Assist is a mobile app that serves as a hotel guest’s personal “concierge” or “butler.” Not only can hotel brands differentiate themselves with…
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Avaya TechTalk 052: Interactive Northwest, Inc.

  • Guy Clinch
  • July 25, 2013 | Estimated reading time: 4 minutes to read
  • Now Playing: Avaya TechTalk 052: Interactive Northwest, Inc. Listen and learn how government and other organizations can obtain the many values available from automated self-service,…