18 Articles Tagged Hospitality

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10 Ways to Innovate & Transform a Hotel’s In-Room Experience

  • Robert K. Mitton
  • November 15, 2017 | Estimated reading time: 4 minutes to read
  • Technology is about human empowerment. It’s about customers having as much control over their experiences as possible. It’s about adapting to the specific needs of…
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How to Increase Hotel Revenue with Better Booking Experiences

  • Robert K. Mitton
  • October 16, 2017 | Estimated reading time: 4 minutes to read
  • Kayak. Expedia. Priceline. As a hotel executive, you know these brands good and well. They’re the ones battling for market share with seemingly better booking…
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Hospitality Solutions: Four Ways to Innovate Internal Communications

  • Robert K. Mitton
  • September 20, 2017 | Estimated reading time: 4 minutes to read
  • What do hotels like Hilton, Four Seasons, Marriot, Kimpton and Hyatt have in common? They all ranked within Fortune Magazine’s 2016 “100 Best Companies to…
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Our Future-Proofing UX May Make Your Next Deskphone Upgrade Your Last

  • Oliver Bengtsson
  • August 30, 2017 | Estimated reading time: 4 minutes to read
  • It’s unbelievable to think how much the user experience (UX) has changed in recent years. An ever-widening scope of mobile, social and digital capabilities makes…
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HITEC 2017 is Happening Now: What You Need to Know

  • Robert K. Mitton
  • June 27, 2017 | Estimated reading time: 3 minutes to read
  • Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Over…
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See What Avaya’s Cookin’ Up for HITEC 2017

  • Robert K. Mitton
  • June 7, 2017 | Estimated reading time: 4 minutes to read
  • It’s incredible to think that 91% of unhappy customers today don’t complain about their service—they simply leave and never come back. Companies now must be…
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Use Data Analytics to Create Incredible Hotel Guest Experiences

  • Robert K. Mitton
  • May 15, 2017 | Estimated reading time: 3 minutes to read
  • It’s safe to say that organizations are getting serious about data analytics. Overall, nearly 60% agree that analytics improve the customer journey, with 41% currently…
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Three Essential Elements in Hotel Back-office Digitization

  • Robert K. Mitton
  • April 17, 2017 | Estimated reading time: 4 minutes to read
  • It’s a fact that 89% of companies today are competing exclusively on the customer experience. They’re retooling their customer approaches, redirecting their external messaging, and…
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Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

  • Robert K. Mitton
  • February 7, 2017 | Estimated reading time: 5 minutes to read
  • If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify…
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Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

  • Robert K. Mitton
  • January 6, 2017 | Estimated reading time: 5 minutes to read
  • In today’s smart, digital world, the average guest experience isn’t so average anymore. Traditional room service, for example, is being replaced by in-room kiosks that…
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How Do You Create a Tech-Driven Guest Experience?

  • Robert K. Mitton
  • December 8, 2016 | Estimated reading time: 5 minutes to read
  • Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips…
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Avaya Showcasing Latest Hospitality Technology Solutions at HITEC 2015

  • Luke Stangel
  • June 10, 2015 | Estimated reading time: 3 minutes to read
  • Positive guest experiences are the top criteria travelers use to select hotels, far outweighing price and location. Improving the guest experience is profitable, too: Customers…
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5 Ways Las Vegas Delivers the Ultimate Guest Experience

  • Luke Stangel
  • September 10, 2014 | Estimated reading time: 3 minutes to read
  • Las Vegas is arguably the entertainment capital of the world, and is constantly adapting to industry trends and the demographics of its visitors to remain…
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Join Avaya at the Hotel Industry Technology Expo Next Week

  • Luke Stangel
  • June 19, 2014 | Estimated reading time: 1 minute to read
  • Next week, join Avaya at HITEC, the largest hospitality technology show on the planet, being held this year from June 23-26 at the Los Angeles…
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What I Learned About Modern Hotels from 1960s Hawaiian Resorts

  • Luke Stangel
  • May 27, 2014 | Estimated reading time: 3 minutes to read
  • I recently took a trip to the Filoli house, a 654-acre historic country estate located 30 miles south of San Francisco in Woodside, California. This…
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A Customer Story: Avaya Powers the Guest Experience for Cycas Hospitality

  • Luke Stangel
  • May 2, 2014 | Estimated reading time: 1 minute to read
  • One party can’t always provide all of the elements needed to solve a complex challenge – it often takes a team. In the case of…