21 Articles Tagged healthcare

Healthcare Solutions: Three Insights About Patient-Centered Care - Avaya

Avaya Healthcare Solutions: Three Insights About Patient-Centered Care

  • Tara Mahoney
  • October 12, 2017 | Estimated reading time: 3 minutes to read
  • Over three years ago I had a terrible skiing accident. I broke my hip at the femoral head and the force of the fall caused…
5 Steps for Mapping Your Customer Journey Transformation | Avaya Blog

5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…
Delivering a Memorable Customer Experience—Are You Ready to Serve? | Avaya Blog

Delivering a Memorable Customer Experience—Are You Ready to Serve?

  • Emir Susic
  • June 15, 2017 | Estimated reading time: 3 minutes to read
  • With an increasing number of brands entering the market across virtually all sectors (financial services, retail, healthcare, communications, etc.) organizations are fighting harder than ever…
How to Deliver the Digital Healthcare Patient Experience | Avaya Blog

How to Deliver the Digital Healthcare Patient Experience

  • Emir Susic
  • June 12, 2017 | Estimated reading time: 4 minutes to read
  • Technology and the Internet of Things hold great promise to improve our health and well-being. Internet-connected infusion pumps, imaging machines, blood-glucose sensors, and myriad more…
Technology in Healthcare: Helping the UK’s NHS One App at a Time

Technology in Healthcare: Helping the UK’s NHS One App at a Time

  • Natalie Keightley
  • June 2, 2017 | Estimated reading time: 3 minutes to read
  • The National Health Service is one of the UK’s most beloved institutions—we are prouder of NHS than we are of the Royal Family or the…
11 Ways Avaya Technology can Improve Veterans’ Healthcare | Avaya Blog

11 Ways Avaya Technology can Improve Veterans’ Healthcare

  • Jerry Dotson
  • May 18, 2017 | Estimated reading time: 4 minutes to read
  • Studies continue to show that veterans’ healthcare needs are increasingly complex. The total number of veterans relying on Department of Veteran’s Affairs (VA) health care…
Enabling Smart Vertical Solutions in a Smart Digital World

Enabling Smart Vertical Solutions in a Smart Digital World

  • Jean Turgeon
  • August 16, 2016 | Estimated reading time: 1 minute to read
  • Watch as Jean “JT” Turgeon discusses the path Avaya is taking into the Smart Digital World and how the company enables digital transformation. [kaltura-widget uiconfid="36065901"…

HIMSS 2016: Big Show, Big Problems, Big Opportunities

  • Jaime Weaver
  • March 7, 2016 | Estimated reading time: 2 minutes to read
  • The HIMSS 2016 healthcare tradeshow that took place last week in Las Vegas is simply massive. With more than 1,300 exhibitors, 26,000 attendees and huge…

Why Healthcare Providers Need to Deliver Uber-Like Service

  • Iman Ghorayeb
  • January 19, 2016 | Estimated reading time: 3 minutes to read
  • I have a confession to make: I’ve never used Uber. Personally, I like to order my taxis the old fashioned way – by calling the…

10 Must-Ask Questions for Hospitals Adopting the Internet of Things

  • Luke Stangel
  • August 10, 2015 | Estimated reading time: 3 minutes to read
  • Hospitals are increasingly adopting Internet-connected devices, in hopes of tapping into their impressive benefits. Imagine “smart beds” that can automatically detect if they’re occupied (or…

HIMSS 15: Looking Back on this Year’s Top Trends in Healthcare IT

  • Luke Stangel
  • April 30, 2015 | Estimated reading time: 2 minutes to read
  • Now that HIMSS 15 is officially in the books, I wanted to reflect on some of the big takeaways from this year’s show. HIMSS is…

The Top 3 Ways Information Technology Impacts Patient Care

  • Luke Stangel
  • September 18, 2014 | Estimated reading time: 2 minutes to read
  • When thinking of key factors that affect the level of care that patients receive, we tend to exclude or not think of the technology that…

How Hospitals Can Protect Patient Privacy in a Mobile World

  • Luke Stangel
  • July 25, 2014 | Estimated reading time: 2 minutes to read
  • Hospitals often face a complicated balancing act: They want to provide immediate access to patient information so that doctors and nurses can deliver the best…

3 Easy Ways to Add Flexibility to Your Nurse Advice Line

  • Luke Stangel
  • June 25, 2014 | Estimated reading time: 2 minutes to read
  • Have you ever sat up in the middle of the night with a sick child, and you weren’t sure what to do? Have you ever…

Telemedicine Takes Center Stage in Baltimore

  • Luke Stangel
  • June 2, 2014 | Estimated reading time: 3 minutes to read
  • Today, it’s estimated that more than 50 percent of the world’s population lives in or near a major urban area. For those of us who…

The Next Frontier for Customer Experience Management: Hospitals

  • Luke Stangel
  • March 24, 2014 | Estimated reading time: 2 minutes to read
  • As more organizations shift their focus to maximizing customer experience, the ability to deliver a memorable and successful interaction becomes a critical differentiator. In the…