13 Articles Tagged gartner

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Five Things You Must Do to Shift Customer Experience in 2018

  • Karen Hardy
  • December 11, 2017 | Estimated reading time: 3 minutes to read
  • We all know that to drive competitiveness, you must shift customer experience—and that this is now more important than ever. But shift to what? How?…
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Avaya: Strong Now, Stronger in the Future

  • Jean Turgeon
  • October 9, 2017 | Estimated reading time: 6 minutes to read
  • This article also appeared in the Khaleej Times on October 9, 2017. As a long-time leader in unified communication and contact center applications, Avaya is completing…
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The Power of Change

  • Laurent Philonenko
  • May 31, 2017 | Estimated reading time: 5 minutes to read
  • Change is bound to happen whether you enable it or not, whether you are ready for it or not. It will just happen. The question…
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Benefits of Deploying the Avaya Surge™ Solution for Any IP Network

  • Greg Deffenbaugh
  • May 11, 2017 | Estimated reading time: 3 minutes to read
  • The Avaya Surge™ Solution is designed to work in an SDN Fx fabric environment. But many companies don’t have the luxury of deploying a full…
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Avaya Surge™ Solution Makes Securing the IoT Easy for All Devices

  • Greg Deffenbaugh
  • May 4, 2017 | Estimated reading time: 5 minutes to read
  • Let’s explore how you can manage thousands of IoT devices while protecting your network and data from unnecessary risk. Often, we think newer devices will…
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Secure IoT Deployments with Avaya SDN Fx™ Architecture Solutions

  • Greg Deffenbaugh
  • April 25, 2017 | Estimated reading time: 6 minutes to read
  • Let’s look at how to deploy the IoT in a safe and sane manner—a top-of-mind business challenge. Before diving into the technology, let’s remember why…
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A Business-First Approach to Digital Transformation

  • Greg Deffenbaugh
  • April 20, 2017 | Estimated reading time: 7 minutes to read
  • In part I of this series, we explored the definitions of Digital Transformation, IoT, and Smart Enterprise. Digital transformation goes beyond normal organizational evolution. It…
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Wrangling the IoT: The Next-Gen Architecture We’ve All Been Waiting For

  • Jean Turgeon
  • April 18, 2017 | Estimated reading time: 6 minutes to read
  • Technologies like AI, the IoT, virtual reality and data analytics are no longer enterprise luxuries, but means of survival in an era of rapid digital…
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Digital Transformation, the IoT, and the Smart Enterprise

  • Greg Deffenbaugh
  • April 12, 2017 | Estimated reading time: 4 minutes to read
  • I was given the title “Smart Enterprise” for a presentation at #AvayaEngage 2017. The presentation abstract mentioned Digital Transformation and the Internet of Things (IoT),…
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The 2020 Network Is Here: Stop Visualizing and Start Deploying

  • Jean Turgeon
  • April 11, 2017 | Estimated reading time: 5 minutes to read
  • At this point, it’s safe to say you’ve heard of digital transformation and the radical changes it’s driving within the enterprise as we approach the…
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Avaya Takes Home Top Gartner Recognition in Networking

  • Alan Hase
  • November 9, 2015 | Estimated reading time: 2 minutes to read
  • What do smartphones, pollution monitors, traffic lights and door locks have in common?  They’re all now “connected” –among the more than 25 billion “things” that…
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Data Center Automation: Why Are We Still Sending Humans to Do a Machine's Job?

  • Luke Stangel
  • August 21, 2013 | Estimated reading time: 4 minutes to read
  • Robots are on the rise. One forecaster, the Freedonia Group, predicts that the use of robots in manufacturing globally will grow nearly 11 percent annually…
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Avaya Takes the Top Again in Gartner's Magic Quadrant for Contact Center Infrastructure

  • Laura Bassett
  • July 18, 2013 | Estimated reading time: 2 minutes to read
  • It's a great honor to be recognized as a leader in your market for the year, and even more of one to get to say…