4 Articles Tagged employee experience

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Deconstructing the CX: Looking Inward to Maximize Impact

  • Morag Lucey
  • August 7, 2017 | Estimated reading time: 4 minutes to read
  • So much research today emphasizes the customer experience (CX) and the technology that either makes it or breaks it. Gartner, for example, predicts that more…
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The Employee Experience (EX): Why It Matters and How to Improve It

  • Morag Lucey
  • July 31, 2017 | Estimated reading time: 5 minutes to read
  • A survey revealed last year that 85% of brands feel they have two years or less to make significant digital progress before suffering financially or…
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Get Your Company Culture Right—and Go from Surviving to Thriving

  • Amy Fliegelman Olli
  • May 17, 2017 | Estimated reading time: 4 minutes to read
  • One of the most remarkable business comebacks of the last 20 years is Delta Airlines. This is a company that began as a fleet of…
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3 Trends Defining the Future of Employee Experience

  • Laura Bassett
  • January 9, 2017 | Estimated reading time: 4 minutes to read
  • As a marketing professional, I'm often asked what I do for a living. When I reply that I'm a "marketer," my family, friends, and even…